TNS ADMINISTRACIÓN

DE EMPRESAS
ÁREA DE NEGOCIOS

Exam English

Members: Nicolás Sepúlveda

Manuel Rojas
Module: English
Teacher name: Francisca Morales Ayala
Date: July 13 ,2023
Headquarters: Cft San Agustín Talca.

CFT San Agustín - Año 2023

 ÁREA DE NEGOCIOS
TNS ADMINISTRACIÓN Introduction
DE EMPRESAS

In the following presentation we will base ourselves on a case analysis presented by the teacher who deals

with customer service, we will discuss the situation below.

CFT San Agustín Módulo GAP 2

 ÁREA DE NEGOCIOS
TNS ADMINISTRACIÓN Development
DE EMPRESAS

-Why was don Jacinto not important to the seller?

Don Jacinto was not important to the seller because of his appearance in terms of his clothing, this made the seller

not want to serve him.

-What is the main aspect in which the seller failed?

The main aspect in which the seller failed is in being a very prejudiced person, since I create an opinion of a person

without knowing it before.

-Will Don Jacinto be a loyal customer after his automotive experience?

Clearly not, because it was not the correct way to attend to him and it did not respond to his need either.

CFT San Agustín 3

 ÁREA DE NEGOCIOS
TNS ADMINISTRACIÓN Development
DE EMPRESAS

-Was there "quality" in the service received by Don Jacinto?

On the part of the seller there was no quality, because he judged the appearance of the farmer and made him wait, in the case
of the boss if there was quality, since he without problems decided to attend to Don Jacinto.

-Is it fair what happened to the seller? Because?

Yes, because he left the automotive company badly cataloged in front of the client Don Jacinto and perhaps he carried out that
action in front of more clients, he could have lost the purchase and it also served him a lesson.

-What types of consumer laws does don Jacinto cover?

Don Jacinto is protected by Law No. 19,496 on the protection of consumer rights.

CFT San Agustín 4

 Conclusion
ÁREA DE NEGOCIOS
TNS ADMINISTRACIÓN
DE EMPRESAS
In

Customer service is important, they make the company

grow, as well as being one of the aspects that make the
most difference when a company wants to stand out
from the competition.

CFT San Agustín 5