IGCSE Business Studies

1.5.2 Stakeholders
 Learning Outcomes
• Identify the main internal and external
stakeholder groups
• Explain the objectives of different stakeholder
groups
• Use examples to illustrate how these objectives
might conflict
 What is a Stakeholder
• Any individual or organisation or group that is
interested in or affected by activities of a business

• Who might stakeholders be?

 Task
Write down as many
individuals, groups who
are affected by the
activity of a business…
Watch the Stakeholder
video to give you some
ideas
 External Stakeholders
Local Community
Suppliers Customers

Internal
Stakeholders Government
Lenders Employees
Shareholders
Competitors Managers Special
Interest
Groups

Media
 Task
• Stakeholder worksheet.
• Look at the different businesses and identify who
the stakeholders are likely to be
 Stakeholder Task - Group
Fill in the sheet about the 8 different stakeholder
groups
• Who are you? – Definition
• What do you want? (Top 3 wants)
• What will happen if your needs are not met?
 Meeting Stakeholder needs
• Look at your filled in sheets
• Which stakeholder groups
are likely to have interests
that ‘conflict’
• Is it possible to keep all
stakeholders happy all of
the time?
• Which stakeholder group is
the most important?
 Video
• Watch the video ‘Stakeholder conflicts’