Human

Resource
Development
in Tourism
Investing in the development
of your employees is investing
in the success of your tourism
business.
Human resource development is
concerned with the development and
implementation of people strategies,
which are integrated with corporate
strategies, and ensures that the
culture, values and structure of the
organization, and the quality,
motivation and commitment of its
members contribute fully to the
achievement of its goals.
Introduction to
Human Resource
Development in
Tourism
• The term HRD was first coined by Larsen
and Turbo in 1975.

• HRD in tourism should promote diversity

and inclusivity by embracing different
cultures, backgrounds, and perspectives.
This enhances guest experience and staff
morale.
WHAT IS
HUMAN RESOURCE DEVELOPMENT?

According to South Pacific Commission ‘human resource

development is equipping people with relevant skills to have a
healthy and satisfying life’.

The American Society for Training and Development defines HRD

as follows: ‘human resource development is the process of
increasing the capacity of the human resource through develop­
ment. It is thus the process of adding value to individuals, teams or
an organization as a human system’.
 Systematic approach

Continuous process

Features of HRD
Multi-disciplinary subject

All-pervasive

Comprises of Techniques
Aims, goals and objectives
1. Restructuring of Organisations

2. Global Competition

3. Technological Changes

4. Employee Empowerment

5. Outsourcing

6. Compensation to Top Management

7. Job Satisfaction

8. Employee Turnover

9. HRD Research.
 Human Resource Key Strategies

Talent Acquisition

Employee Development

Performance
Management

Compliance and
Ethics

Culture Enhancement
 Manpower
planning

Compensation Performance
evaluation Appraisal

Functions of
HRD

Succession Training
Planning

Career
Development
Tourism & HRD
Tourism is claimed to be fastest growing industry and
one of leading earners of foreign currency.

People are the integral part of tourism industry as it

ensures contact with people who contribute to actual
experience

HR is backbone of the success of tourism

organization
The Importance of Human
Resource Development
HRD is essential to ensure the growth and success of
tourism.

It involves training and development of employees to

enhance their skills.

HRD helps to improve employee satisfaction and

retention.
 List of Importance of HRD
1. Restructuring of Organisations

2. Global Competition

3. Technological Changes

4. Employee Empowerment

5. Outsourcing

6. Compensation to Top Management

7. Job Satisfaction

8. Employee Turnover

9. HRD Research.
Relevant Skills
and Training
Programs
Tourism requires skills like
communication, customer service,
cultural sensitivity, problem-solving, and
leadership. Many training programs are
available for these skills.
Possible Upcoming trend in
HRD in Tourism

AI-Driven Learning

Personalized Training Modules

Data Analytics for HR

Future Opportunities in HRD
in Tourism

Enhanced Learning Experiences

Improved Performance

Better Talent Management

Thank you for considering the
importance of human resource
development in the tourism industry.
Let's work together to create sustainable
and responsible tourism practices for
all.