THE HOTEL PRODUCTS

The Guest Room

Hotel Products
The hotel's products include the following:
1. The guest room - primary product
2. Food and beverage
3. Other related products and services that will satisfy
the guest during the course of his/her stay at the
hotel.(Spa, massage, souvenir items, tour packages,
etc.)
The Guest Room
Guest Room Classification
A hotel guest’s room preferences are defined
by his/her choice of:
1. Room Type
2. Room Configuration
3. Room Designation
Room Type
• Room types are based on the intended number
of occupants.
1. Single Occupancy
2. Double Occupancy
3. Triple Occupancy
4. Quad Occupancy
Room Configuration
• Room configurations characterize the physical
makeup of the guest room.
1. Standard configuration
2. Enhanced configuration
3. Suite configuration
4. Disabled access configuration
Room Designation
• The room designation identifies whether it is:
1. A smoking or nonsmoking room.
2. View of the guest room: Park view or Bay View
Layout of a Standard Room
Layout of a Suite Room
 Guest Room
Status Reconciliation
Room Status Categories
• Room status categories are grouped by the ff:
 state of occupancy
 state of cleanliness
 state of exception.
State of Occupancy
1. Occupied (OC)– Applies to a room that has
been assigned to a guest and the guest has
checked in.
2. Vacant (VA)– The guest has checked out of
the room.
State of Cleanliness
1. Dirty (DI) - room has not been cleaned yet by
housekeeping.
2. Clean (CL) - room has been cleaned and ready
for sale.
State of Exception
1. Out-of-Order (OO) - room was removed from
inventory for a specific reason (e.g. repairs or
renovation)
2. Out-of-Service (OS) - room was removed
from inventory for a specific reason (e.g. no
remote control for tv or no hair dryer)
Room Status Codes

• VA/CL - Cleaned room and available for sale. A "VA/CL"

room status is the only status a room can be sold in.
• VA/DI - Guest checked out, not cleaned by
housekeeping yet.
• OC/DI - Guest currently occupies the room, the night
has passed, but room has not yet been cleaned by
housekeeping.
• OC/CL - Cuest currently occupies the room, and the
room has been cleaned by housekeeping.
• OO,OS - Room has been taken out of inventory for
some reason.
End of Lesson