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Quinte Branding

Quinte www.quinteft.co
 Building on a Solid Foundation

10+ Years Serving Financial Subject Matter

Support
Institutions Expert

Deep domain experience of Service delivery to national & Highly trained team of Improved operational
working with financial & lending regional banks, digital banks and professionals for supporting across efficiencies aligned with client
institutions credit unions banking verticals requirements

Quinte 2 www.quinteft.co
 QuintEssential℠ Solutions

01 QuintEssential Fraud Solutions

• Cross Channel Fraud Prevention
• False Positive Management
QuintEssential Mortgage Solutions 02 • Reinforced Risk Policies & Procedures

• Pre-funding Quality Check

•
•
Customer Centric Approach
Underwriting Support 03 QuintEssential Dispute Solutions
• Portfolio Quality Review
• New Dispute (Including Voice Support)
QuintEssential Contact Center Support 04 • Strict Adherence To Dispute Workflows
• Dispute Closure via Chargeback / Denial /
Loss Decision
• 24×7 Call Center Support
• Financial Institution Agnostic
• Adherence To Service Level
Agreements
05 QuintEssential AML Solutions

• Know Your Customer (KYC)

• Customer Due Diligence (CDD)
QuintEssential Loan Processing
Solutions 06 •
•
Enhanced Due Diligence (EDD)
Transaction Monitoring
• Minimize Business Disruption • Sanction Screening
• Ensure Processing Quality & Security
• Loan Application & PPP Loan Processing

Specialized Solution Options

Technology Solutions + Back Office Solutions Technology Solutions Back Office Solutions

Quinte 3 www.quinteft.co
 QuintEssential℠ Fraud Solutions
Overview
❑ We use a combination of machine learning, custom analytics, and human intelligence to help financial institutions leverage their customer data
❑ We also use a self-optimizing algorithm that provides fraud protection across all payment channels to uncover suspicious activities on a single platform

Technology Solution Back Office Solution

● Real-time Transaction surveillance ● Predictive Fraud Trend Analysis

● Enhanced Scalability ● Dynamic Rule Management
● 360° Forensic Review ● Built-in Alert mechanism
● Fraud Analysis by Highly Experienced ● Real-time Transaction Monitoring
Professionals

Features and Benefits

Dynamic decision matrix Advanced data analytics Tailor-made rules Smart alert mechanism

Multi-tiered rule engine Check / image processing Suspicious activity monitoring 24x7 Support, including holidays

Quinte www.quinteft.co
 QuintEssential℠ AML Solutions
Overview
❑ In the context of overwhelming transaction volumes, we significantly save time in risk assessments and manual due diligence during KYC checks and periodic reviews
❑ We help financial institutions to identify and curtail the risks associated with money laundering, customer onboarding, and other illicit activities

Features and Benefits

Limit compliance inconsistencies

and errors

Apply enterprise-level data security

Work-In-Process Applications
Identity Verification
Screening
● Extend the range of regulatory
Know Your Customer (KYC) ● Fraud Risk Portfolio Management
● coverage
Customer Due Diligence (CDD) ● Identification of Syndicate Frauds
● Enhanced Due Diligence (EDD) ● Fraud Alerts at Application Level
● Multilevel Data Comparison ● Tagging and Tracking Management
Document Verification Reduce compliance program costs
● Comprehensive Document Checks
● Demographic Verification
● Signature Verification
● User Authentication

Quinte www.quinteft.co
 QuintEssential℠ Dispute Solutions
Overview
❑ Our Dispute Solutions is an integrated approach that combines technology with reliable back-office support for end-to-end dispute management
❑ Our workflow-enabled Aithent Dispute Manager (ADM), ensures delivery of fast, accurate, consistent, and recovery-driven results throughout the dispute’s lifecycle

Technology Solution Back Office Solution

● Risk Scoring Model ● Contact Center Support

● Workflow Enabled Solution ● Back-office Claims Processing
● Fraud Validation with Machine ● New Dispute Creation (Inc. Voice
Learning Support)
● Automated Tools to Reduce ● Dispute Resolution over Voice
Data Errors Call and Email

Features and Benefits

Comprehensive dispute reports and

Increased retention rate follow-up

Secure environment for data security

Scalable to address any volume demand and privacy

Quinte 6 www.quinteft.co
 QuintEssential℠ Mortgage Solutions
Overview
❑ Our Mortgage Solutions provides rising operational flexibility, as well as subject matter expertise, to meet the increased market loan processing demands
❑ As a response, loan portfolio and revenue production are strengthened, and customer/member loyalty is maintained

Features and Benefits

Origination Underwriting
• Initiating Loan Application Process • Eligibility Criteria Check Seamless and fast integration
• Financial Information Review • Pre-Qualification with existing platforms
• Obtaining Borrower NOC • 4 C’s Parameter Validation
• Pulling Credit Report • Adherence to Regulation
Customer-centric approach

Processing Closing and Servicing

• Acquiring Documents • Preparing Closing Disc Scalable to meet any volume
• Accuracy & Completeness Check • Pre-Close Audit demand
• Document Verification • Loss Mitigation
• Mortgage File Creation • Payment Follow-up
Cost-effective solutions

Quinte 7 www.quinteft.co
 QuintEssential℠ Loan Processing Solutions
Overview

❑ We provide financial institutions with a seamless and integrated processing solution, from SBA loan origination to PPP loan forgiveness
❑ We ensuring fast, accurate, and secure operational performance, as well as a high level of satisfaction and loyalty among customers/members

Loan Origination
Features and Benefits
● Loan Application and
Documents Review
● BSA/KYC Review Minimize business disruption
● Maximum Loan Amount
Calculation
● Eligibility Determination Ensure processing quality
and security

Track audit and compliance

Loan Forgiveness data

● Application Review Scale-up without significant

● Calculation & Support training
● Attestation
● Economic Injury Disaster Loans Improve customer / member
(EIDL) Check & Evidence experience
● Eligibility Determination

Quinte 8 www.quinteft.co
 QuintEssential℠ Contact Center Solutions
Overview

❑ We help financial institutions through our scalable and customized front-line solutions tailored to their needs
❑ We ensure customer loyalty and enable to optimize business processes without having to invest heavily in human resources and staff training

Telephone Support Live Chat Support Email Support

● Call Transcription ● CRM Integration ● Personalized Responses

● Real-time Call Quality Monitoring ● Seamless Multi-Tasking ● Prompt Reply to Customer Queries
● Agents with Deep Domain Experience ● Standard Response Template ● Effective Email Management
● Extended Support with Outbound ● Faster ‘Average Speed to ● 3 - Hours of Response TAT, even
Calling Answer’ during Odd Hours

Features and Benefits

❖ Omnichannel support through phone, email & live chat ❖ Improved workflow and customer satisfaction
❖ Flexi-staffing model to manage demand fluctuations ❖ After-hours support, including weekends & holidays

Quinte 9 www.quinteft.co
 Our Value Proposition

Financial technology & ML driven solutions Rule-based authentication

24*7 protection to ensure minimal Automatic detection of possible fraud scenario

disruption

False positives management Technology-driven batch processing

Quinte 10 www.quinteft.co
 THANK
YOU

Quinte 11 www.quinteft.co