UNIT OF COMPETENCY :

PREPARE ROOMS FOR

INCOMING GUESTS
 Guestrooms in hotels, resorts and other lodging
establishments are also maintained by the Housekeeping
Department. Small hotels with only a few rooms to maintain usually
have only one manager or supervisor to attend to both public areas
and guestrooms. But when the hotel is quite large, maintaining
hundreds or thousands of guestrooms, a department or section for
rooms maintenance is established under a section head. Each floor
or area is under the direct supervision of a floor supervisor.

The Rooms keeping section is manned by room attendants,

also known as room boys, (if male) and chambermaids (if female).
Some large hotels hire mini bar runners who are responsible for mini
bar transactions such as set up, replenishment and inventory of min
bar stocks. Room
 attendant are given a specific room assignments in a specific
area or guest floors like floor 2-4, or cottages 1-5. They report
directly to the floor/area supervisor.

Guestrooms are serviced twice a day-morning and late

afternoon up to evening.

Room attendants who report for the first shift (usually

between 6:00 in the morning up to 2:00 in the afternoon) perform the
room make up and installation of room amenities. They also attend to
service request of guests. Those on second shift receive endorsement
from the morning shift for task that need to be completed or to be
initiated for the afternoon and evening. The night service is also
executed by the second shift. This includes turndown of beds, make-
up of the bedroom and bathroom, attending to late check-outs, refill
of thermo jug with water, attending to service request and other guest
services.
NATURE AND SCOPE ORF ROOMS MAINTENANCE
1. Maintenance of order and cleanliness in all guestrooms, to
include:

Regular cleaning of guestrooms

Orderly arrangement of fixtures and guestroom amenities

Installation and replenishment of guestroom amenities

Continuous checking of the condition of guestroom and facilities

and taking corrective action

2. Safekeeping of lost and found items

3. Installation and control over mini bar items

4. Coordination with other departments on matters involving
guestroom maintenance, particularly:

Engineering of Facilities Maintenance for the needed repair or

maintenance work

Front office for room blocking and information on out of order rooms;

Linen and laundry section for linen requirements and the processing of
guest laundry;

Security office for the investigation of losses in guestrooms and other

security matters;

Purchasing office for the procurement of room amenities and other

requirements;

Accounting for budget requirements and control of stock issuances;

And Human Resource Department for the recruitment and training of

Housekeeping staff and arrangement of their work schedule,
5. Provision for other services to house guests like:

Baby sitting

Request for seamstress

Extra beds, linen, towel, pillow

Provision of facilities like hair dryer, adaptors, transformers

Shoe shine service

The hotel must specify which item can be lent out to guests free
of charge and which ones will be charged and how much is the
cost of charges.

6. Attending to other guest’s needs and concerns

7. Pick up and delivery of guest laundry.

 CLASSIFICATION OF GUESTROOMS
Single room – is a room with a single bed, good for one person.

2. Twin room is a room with two twin or two single beds, good
for two persons.

3. Double Room has a double and can occupied by one or two

persons.

4. Double-double room has two double beds or 2 queen beds,

occupied by two or more person. It is sometimes called TWIN
DOUBLE.

5. Triple room is occupied by three people, may have 3 single

beds or 1 double bed or 2 single beds plus a roll away bed.

6. Family room has at least 1 double bed, plus additional single

and/or sofa bed designed to accommodate one small family.
 B. ACCORDING TO PRICE, LAYOUT AND
FACILITIES
1. Economy room-is designed an economical rate, usually short of
some standard facilities like airconditioner, television and other
amenities.

2. Standard room-is sold at moderate rate, equipped with standard

facilities and amenities like aircon, private toilet and bath, toiletries,
television, bed, nite table, coffee table and other basic amenities.

3. De Luxe room-is more luxurious and spacious, with amenities of

superior quality, sold at a much higher price than the standard room.
All standard amenities are installed but they are off the more
expensive and superior brand. The interior is also more elegant.
Additional luxury amenities are also set up, bath robe, slippers. VCD,
mini ref, mini bar, recliner, coffee set and many others.
4. Studio room - has a studio bed or a couch which can be converted
into a bed. It may also be called an executive room. It is likewise
equipped with luxury amenities. Some are equipped with some basic
kitchen facility like microwave, set of china wares and flatwares.

5. Connecting rooms consist of two or more rooms with entrance

doors from the outside door between them. Guest can enter the
adjoining bedroom without going out of their room.

6. Suite room has a parlor or living room connected to one or more

full sized bedrooms. It is equipped with luxury amenities and is sold
at a higher price than standard rooms. It is usually equipped with a
bath tub.
 TYPES OF SUITE

1. Junior Suites is a room with a bed and a sitting area (usually a

small lounge), there maybe small, separated bed, connected to the
living room or parlor. It is also called a mini suite.

2. Penthouse Suite is usually located on top floor of the property.

3. Executive Suite is designed for a top executive, with facilities and

amenities of superior quality.

4. Hospitality Suites is used for entertaining visitors, serving as

function room or a parlor.
 TYPES OF BEDS
1. Single bed: a bed approximately 36 inches by 75 inches in size.

2. Double bed: bed that can accommodate a couple or two

individuals. It is approximately 54 inches by 75 inches in size.

3. Queen bed: is an extra long, wide bed, about 60 by 80 inches in

size.

4. King bed: an extra long, extra wide bed with a width of 78 inches
and length of 80 inches.

5. Roll-away bed: a portable bed, usually installed for an extra

person in the room

6. Pull out bed: bed that is inserted into a bed and pulled out when
used. It is advisable for small rooms as it is space saving.

7. Sofa bed: couch that is convertible into a bed.

 ROOM STATUS

During room check, the room supervisor

checks the status of each room using the code
below. He prepares the room status report and
endorses it to the Front Desk Clerk as a reference
in assigning rooms to guests. This report is
important to prevent double booking or assigning
of out of order or dirty rooms to guests.
 Status code
OC - Occupied clean

The room is occupied and has been cleaned and made up.

OD - Occupied dirty

The room is occupied but not yet cleaned.

VR - Vacant ready

The room is vacant, already made up and has been checked by

the supervisor; ready for sale.

VC - Vacant clean

The room is vacant, already made up but not yet checked by the
supervisor.
VD - Vacant Dirty

The guest has checked out and the room is ready for cleaning.

HSUD - House use Dirty

The room is occupied by non paying person (usually from the

hotel) and the room is not yet clean.

HSUC - House use clean

The room, occupied by non paying person is already clean.

OOO - Out of order room

Room is under renovation or not fit for occupancy since it

requires repair or maintenance work.
BLO - Blocked

Room is reserved for a guest who is expected to arrive within the day.

NS - No show

The room is reserved but the guest did not show up or has not arrived.

SO - Slept out

The guest slept outside the hotel.

HU - House use

Room is occupied by an officer or staff of the hotel or the owning

company.

DND - Do Not Disturb

Guest posted the DND sign and does not want to be disturbed.
TERMINOLOGIES USED TO
DESCRIBE VARIOUS TYPES OF GUESTS
1. Very important persons ( VIP ) – refers to a well renowned
guest like a high ranking official or an executive who warrants
special treatment and handling.

2. Very, Very Important person ( VVIP ) - is a highly renowned

person who deserves extra special treatment. Ex. Dignitaries,
ambassadors, etc.

3. Free Independent Traveler (FIT) – or Foreign Individual

Tourist refers to a tourist or a traveller who is traveling alone or is
not with any tour group.

4. Joiner is a person joining another guest in the same room.

 LIST OF ROOM AMENITIES IN COMMERCIAL
HOTELS,
RESORTS AND LODGING HOUSES
A. Bedroom Amenities

1. DND ( do not disturb) sign place at the door knob

2. Make Up sign placed at the door knob

3. Closet with at least 4-6 hangers inside

4. Beds

Single bed 36 by 75 inches

Double bed 54 by 75 inches

Queen bed 60 by 80 inches

King bed 78 by 80 inches

Roll away bed

Installed for an extra occupant in the room.

5. Bed Linen

a. Bed skirting placed in the box spring.

b. bed pad

placed on top of the mattress as protection against stains

c. Bed cover 9 maybe a comforter or duvet) place on top of the finished

bed.

d. Flat sheets

The size must fit the size of the bed.

Pillow with pillow slip and pillow case. One

pillow per occupant.

Decorative pillows maybe added to add appeal to the bed.

f. Luggage rack

it maybe placed at the foot of the bed.

 f. Luggage rack

it maybe placed at the foot of the bed.

7. Dresser table with vanity mirror and a dresser chairplace inside the
bedroom.

8. TV set for guest’s entertainment and relaxation

9. Wall lamp. Posted on the wall

10 Nite table with night table lamp on top of the table is a telephone,
in house phone directory, room service menu, under the table is a
safety and security booklet and bible.

Place it beside or in –between the two beds.

11. Coffee table with at least 2 chairs

12. Guest folder or compendium

Contains envelope, stationary, ball pen, post card, directory of hotel

services, guest comment survey, where to find me, safety handbook,
and other information.

It is place on top of the dresser table or nite table.

13. Room service menu

Maybe placed on top of the nite table or the coffee table or inserted
into the guest’s folder.

14. Service tray with thermo jug filled with cold water; 2 glasses with
cover.

15. Telephone with In House telephone directory.

Place on top of the nite table.

16. Evacuation route/Fire exit directional signs usually posted at the
back of the entrance door.

17. Garbage can, underlined with plastic liner.

One side the bathroom beside the toilet bowl (right side) one inside
the bedroom.

18.Laundry bag with pressing/ Laundry List

The bad is folded and neatly placed inside the drawer of the
dresser, together with the Laundry List.

19. Shoehorn and shoe cloth

Placed inside the closet

20. Safety box deposit box.

For keeping guest’s valuables inside the room. It is usually placed

inside the closet.
B. BATHROOM AMENITIES

1. Bathroom Linen

Bath towel 25” x 54” – 500 grams

Hand towel 18” x 33” 150 grams

Face towel 13” x 13” 60 grams or wash cloth

2 towels per room

1 towel per occupant

2. Bath mat - 20” x 30” – 450 gms.

To be hanged on the side of the bath tub.

3. Toilet tissue

Rolled into tissue dispenser inside bathroom

4. Amenity Basket or Tray containing: hair shampoo and conditioner, lotion,

morning kit, shower cap, soap, body scrub, bubble bath if a bathtub is installed.
5. Sanitary bag. In the sanitary bag holder

(bathroom)

6. Shower curtain

House rules for guests maybe placed inside the guest folder or
posted at the back of the door.

The safety manual containing safety measures during an

emergency can be placed inside the folder or on the drawer.