Empathic Communication

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Empathic

Communication
Objectives

Define what is Differentiate Empathic Benefits Drawbacks and Tips


Empathy Empathy vs. Communication Barriers
Sympathy vs.
Compassion
What is Empathy
Ability to
emotionally
understand what
other people feel Imagining
oneself in
their place
See things in
their point of
view
EMPATHY

VS. SYMPATHY

COMPASSION
• ACTIVE attempt • FEELING of PITY • EMPATHIC
to understand and knowing we UNDERSTANDING
don’t have the with ALTRUISM
same problem or desire to act
on their behalf

EMPATHY SYMPATHY COMPASSION


Empathic Communication
LISTEN

ACKNOWLEDGE

CARE
Benefits of Empathy
Build Social Connection

Learn to Regulate Own


Emotion
Promotes Helping
Behavior
Improves Leadership
Skills
Anticipate needs of
Clients Patients
Barriers to Empathize
Cognitive Biases

Dehumanization

Victim Blaming
Drawbacks of Empathy
ANXIETY

DEPRESSION

FATIGUE
TIPS
LISTEN
LISTEN

WITH WITHOUT
• INTENTION • JUDGEMENT
• UNDERSTANDING • ADVICE
• VULNERABILTY • INTERRUPTION
ACTIONS
ACTIONS
DO’S DONT’S
• ACKNOWLEDGE • PRESUME
• ENCOURAGE • BE
• USE SIMPLE PREDOMINANT
LANGUAGE • BE LENGHTY
SOURCES
https://www.verywellmind.com/what-is-empathy-2795562

https://www.psychologytoday.com/gb/basics/empathy

https://mindfulness-supervision.org.uk/what-are-the-4-qualities-of-empathy/

https://theconversation.com/an-excess-of-empathy-can-be-bad-for-your-mental-health-
178677

https://www.wellbeingpeople.com/2021/03/16/what-is-empathy-and-why-is-it-good-fo
r-us

https://mhanational.org/compassion-fatigue-empathy-burnout-health-care-workers-wh
ich-it

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