Professional Documents
Culture Documents
Empathic Communication
Empathic Communication
Empathic Communication
Communication
Objectives
VS. SYMPATHY
COMPASSION
• ACTIVE attempt • FEELING of PITY • EMPATHIC
to understand and knowing we UNDERSTANDING
don’t have the with ALTRUISM
same problem or desire to act
on their behalf
ACKNOWLEDGE
CARE
Benefits of Empathy
Build Social Connection
Dehumanization
Victim Blaming
Drawbacks of Empathy
ANXIETY
DEPRESSION
FATIGUE
TIPS
LISTEN
LISTEN
WITH WITHOUT
• INTENTION • JUDGEMENT
• UNDERSTANDING • ADVICE
• VULNERABILTY • INTERRUPTION
ACTIONS
ACTIONS
DO’S DONT’S
• ACKNOWLEDGE • PRESUME
• ENCOURAGE • BE
• USE SIMPLE PREDOMINANT
LANGUAGE • BE LENGHTY
SOURCES
https://www.verywellmind.com/what-is-empathy-2795562
https://www.psychologytoday.com/gb/basics/empathy
https://mindfulness-supervision.org.uk/what-are-the-4-qualities-of-empathy/
https://theconversation.com/an-excess-of-empathy-can-be-bad-for-your-mental-health-
178677
https://www.wellbeingpeople.com/2021/03/16/what-is-empathy-and-why-is-it-good-fo
r-us
https://mhanational.org/compassion-fatigue-empathy-burnout-health-care-workers-wh
ich-it