Professional Documents
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Semiconductors: Lisa Bembenick - Naresh Bhaskar - Yi-Hsin Chen Yuan Chen - Teguh Djojoargono
Semiconductors: Lisa Bembenick - Naresh Bhaskar - Yi-Hsin Chen Yuan Chen - Teguh Djojoargono
Semiconductors
Lisa Bembenick | Naresh Bhaskar | Yi-hsin Chen Yuan Chen | Teguh Djojoargono
Heinz, CMU | Spring 2000
Semiconductor Industry Association: members account for 90% of U.S.-based semiconductor production www.semichips.org
Source: www.semichips.org
Source: www.cnbc.com
1999 2003
Source: www.infopower.com.tw/
Customers
Semiconductor Industry has numerous customers in/across several industries
Internet Startups (Intel) Universities (Altera) Aerospace and Defense (AMP) Automotive (AMP) Electronic Appliances (Altera) Computer Manufacturers (Intel, KLA) Communication Companies (Triquint)
Attracting Customers: 1
In General, major players market through: Well-established off-line business relationships (AMP, Intel) Online advertising (All) Trade Magazine ads (Broadcom, AMP) Product information on website (All) Free product samples (Altera) Downloadable annual company report (Triquint) Group affiliation (Intel, National)
Attracting Customers: 2
Broadcom established strategic customer relationships with partners in other industries, including 3Com, NortelBay, Cisco Systems, General Instrument, Motorola, Panasonic and Scientific-Atlanta Altera created a University Program whereby it provides free educational software to universities that purchase Altera hardware AMP developed a tailored sales program aimed at electrical subcontractors purpose is to aid subcontractors in the sale of AMP products -- program includes product promotions, profit opportunities, fast access to on-line info
Basic Value-Add
Value proposition of online presence: Various items to choose (Micrel) Automated system for tracking the status of customer complaints (National) Glossary of Technical Terms (Broadcom) Offers application note, brochure, manual and reliability report of products (TriQuint) Online search channel to quickly locate regional sales reps and distributors (TriQuint) Current stock price of the company (TriQuint)
Additional Value-Add
Customer training classes on product installation (KLA, Altera) Customer Service support 24/7 -- order inquiry, emergency service, technical service (KLA) Customized Engineered Semiconductors Program enabling the placement of specialty orders (AMP) Expert recommendations on product design (National) Website Hosting for customers (Micron) Provide ecommerce strategy solutions (Micron, Intel)
Our Recommendations
Integrate semiconductor suppliers online ordering system with large customers ordering and billing systems Implement leading-edge equipment as a primary research method and makes teardown research available to clients on a custom basis Use partnership and alliance with major customers to build vertical marketplace