Tuesday, November 14, 2023 aims4tqm@gmail.

com 0300 8452512

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BUSINESS

Tuesday, November 14, 2023

COMMUNICATI
ON

aims4tqm@gmail.com 0300 8452512

Approved Trainer
AFAQ, PRGTTI-TDAP,
Civil Aviation Authority, National Textile University,
CMH, Bahria University, University of Central Punjab,

2 MPDD Govt. of Punjab, AGC USA

IHI & ISAS Member IMS Lead Auditor
Tuesday, November 14, 2023 aims4tqm@gmail.com 0300 8452512
ETHICS

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 Tuesday, November 14, 2023 aims4tqm@gmail.com 0300 8452512
COMMUNICATI

IS IMPORTANT
U
ON
IN

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Tuesday, November 14, 2023 aims4tqm@gmail.com 0300 8452512
CONNECTING
DETECTING

4 B
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DEALING
FEELING

4 B
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COMMENCING
SENSING

4 B
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BUSINESS COMMUNICATION
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BUSINESS COMMUNICATION
Tuesday, November 14, 2023 aims4tqm@gmail.com 0300 8452512
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THE MEDIUM
 Tuesday, November 14, 2023
THE MEDIUM
 How the communication is to be made
 Important to select an appropriate medium for

aims4tqm@gmail.com 0300 8452512

the message:
 Need to consider the needs of the sender, the
nature of the receiver and the aims of the
communication
 Inappropriate medium can be a barrier to
effective communication

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Tuesday, November 14, 2023 aims4tqm@gmail.com 0300 8452512
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VALUE
 Tuesday, November 14, 2023
VALUE
 Vast majority of problems in business are caused by
ineffective communication in one form or another
 Businesses essentially human focused organisations

aims4tqm@gmail.com 0300 8452512

 Value of good communications therefore inestimable

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Tuesday, November 14, 2023 aims4tqm@gmail.com 0300 8452512
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TO WHOM?
 Tuesday, November 14, 2023
TO WHOM?
 Who the communication is aimed at
is an important factor:

aims4tqm@gmail.com 0300 8452512

 The nature of the medium and the content may
depend on who it is aimed at
 Necessity of being sensitive
to the receiver
 Should communication be formal
or informal?
 E.g.

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 Tuesday, November 14, 2023
TO WHOM
 E-mail communication:
 Does it need to adhere to normal rules

aims4tqm@gmail.com 0300 8452512

of spelling, punctuation and grammar?
 Is it appropriate to use text speak?
 Is this OK 4U or is txt 1 stp 2fr?
 Arethere different rules for different situations?
 How do you know what the receiver expects?
 What damage can be caused by inappropriate e-mail
messages?

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 Tuesday, November 14, 2023
TYPE

Type of message may be an important factor in determining

aims4tqm@gmail.com 0300 8452512

the medium, content, approach, etc.
 Good news?

 Bad news?

 Information?

 Instruction?

Each of the above may require a different approach and a

different medium.
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Tuesday, November 14, 2023 aims4tqm@gmail.com 0300 8452512
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THE MESSAGE
 Tuesday, November 14, 2023
THE MESSAGE
 What is the
communication designed

aims4tqm@gmail.com 0300 8452512

to achieve?
 This needs to be
considered carefully to
judge the best method of
delivery and to judge the
effectiveness of the
feedback as to whether the
message has been
successful.
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Tuesday, November 14, 2023 aims4tqm@gmail.com 0300 8452512
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ROLE OF ICT
 Tuesday, November 14, 2023
ROLE OF ICT
 ICT has brought many advantages but also has its
limitations:
 It enables speedy communication

aims4tqm@gmail.com 0300 8452512

 It can be cheap and save on costs (e.g. videoconferencing)
 It can be expensive in hardware requirements
 It can seem impersonal
 It can be abused

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Tuesday, November 14, 2023 aims4tqm@gmail.com 0300 8452512
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BARRIERS
 Tuesday, November 14, 2023
BARRIERS
 Anything that prevents successful communication from
occurring

aims4tqm@gmail.com 0300 8452512

 Complex and multi-layered

 Can be technical or generated

by the medium used, etc. but:
 Main problem is human behaviour and psychology, e.g.

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 Tuesday, November 14, 2023
EMOTIONAL INTERFERENCE
A significant factor influencing
successful communication

Emotions - anger, frustration,

happiness, enthusiasm, need to be

aims4tqm@gmail.com 0300 8452512

defensive, desire to be assertive,
etc.

Body language – says far more

about communication than we ever
realise!

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ANTICIPATION