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    Hospitality Knowledge Fbs 2022-2023

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    Wisnu Guffy
    This document outlines the key knowledge, skills, and attitudes required for food and beverage service personnel in hospitality. It states that they should have knowledge of menus, prices, food hygiene and safety. They require skills like carrying trays, serving drinks and food, handling cutlery and clearing tables. Most importantly, they must have a positive attitude of willingness to serve, ability to take orders, honesty, helpfulness and ability to learn from mistakes.

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    Hospitality Knowledge Fbs 2022-2023

    Uploaded by

    Wisnu Guffy
    1 views12 pages
    This document outlines the key knowledge, skills, and attitudes required for food and beverage service personnel in hospitality. It states that they should have knowledge of menus, prices, food hygiene and safety. They require skills like carrying trays, serving drinks and food, handling cutlery and clearing tables. Most importantly, they must have a positive attitude of willingness to serve, ability to take orders, honesty, helpfulness and ability to learn from mistakes.

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    This document outlines the key knowledge, skills, and attitudes required for food and beverage service personnel in hospitality. It states that they should have knowledge of menus, prices, food hygiene and safety. They require skills like carrying trays, serving drinks and food, handling cutlery and clearing tables. Most importantly, they must have a positive attitude of willingness to serve, ability to take orders, honesty, helpfulness and ability to learn from mistakes.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    1 views12 pages

    Hospitality Knowledge Fbs 2022-2023

    Uploaded by

    Wisnu Guffy
    This document outlines the key knowledge, skills, and attitudes required for food and beverage service personnel in hospitality. It states that they should have knowledge of menus, prices, food hygiene and safety. They require skills like carrying trays, serving drinks and food, handling cutlery and clearing tables. Most importantly, they must have a positive attitude of willingness to serve, ability to take orders, honesty, helpfulness and ability to learn from mistakes.

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    © All Rights Reserved
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    of 12

    HOSPITALITY

    KNOWLEDGE
    SKILL AND ATTITUDE
    FOR FOOD AND
    BEVERAGE SERVICE
    1.HOSPITALITY KNOWLEDGE :
    FOOD & BEVERAGE PERSONNEL SHOULD
    HAVE ENOUGH KNOWLEDGE ABOUT FOOD
    AND BEVERAGE VARIETY, FOOD HYGIENE,
    SAFETY ABOUT WORKPLACE
    Menu , Price , Special of the house

    Co-ordinating Department with hotel

    Norms and Values of Hotel

    Service Sequence
    Idea of courses of meal

    Handling glassware, Cutleries

    Equipment and tools used

    Grooming & Hygiene


    Sanitation

    Fire safety and emergency procedure


    2. HOSPITALITY SKILL:
    SKILL IS REQUIRED TO PERFORM JOB
    EFFICIENTLY . KNOWLEDGE ALONG WITH
    SKILL MAKE THE BEST COMBINATION THE
    STAFF SHOULD HAVE EVERY SKILL FROM
    DEALING WITH THE GUEST TO HANDLING
    EQUIPMENT.
    Carrying the tray and salver

    Service of drinks

    Service of pre-plated food

    Handle cutleries and crockery


    Napkin folding

    Cover layout

    Carving meat at table

    Clearing plates from the table

    Crumb the table


    3. HOSPITALITY ATTITUDE :
    ATTITUDE ARE POSITIVE OR NEGATIVE.
    HOSPITALITY PERSONAL SHOULD HAVE
    POSITIVE ATTITUDE. THEY SHOULD BE
    HELPFUL , CHEERFUL AND POLITE. THE
    SHOULD BE WILLING TO LEARN FROM
    MISTAKE .
    Willingness to serve

    Capacity to take order from seniors

    Honestly

    Helpfulness
    Able to work
    any work

    Cheerful
    Co-
    and
    operations
    positiveness
    ONLY A PERSON IS RIGHT ATTITUDE IS
    ABLE TO LEARN FROM HIS MISTAKE

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