Professional Documents
Culture Documents
Policy & Procedure
Policy & Procedure
For safety
For Efficiency
For Clarity and Consistency
For the Accountability
To capture and retain information
For Quality Assurance and
Improvement
POLICIES AND PROCEDURES IN BOA
Policies and Procedures in BoA are produced for different work units to
ensure employees’ compliance with regulations at work.
To enhance the accessibility to employees all the approved policy and
procedure documents are available in the internal communication portal.
The following policies & procedures are uploaded in the internal
communication portal at Resource part of the Documents
HR POLICY
PROCUREMENT DEPARTMENT PROCEDURE
CAPITAL AND DIVIDEND MANAGEMENT POLICY
INVESTMENT POLICY AND PROCEDURE
SUSPENSE ACCOUNTS FOLLOW - UP, PROVISIONING AND WRITE - OFF PROCEDURE
INTERNAL AUDIT CHARTER
CONSUMER AND MORTGAGE CREDIT PROCEDURE
INTERNATIONAL BANKING BUSINESS PROCEDURE
ANTI-MONEY LAUNDERING & COUNTERING TERRORISM FINANCING POLICY AND GUIDELINE
INTEREST FREE BANKING FINANCING BUSINESS PROCEDURE
INTEREST FREE BANKING CONSUMER AND MORTGAGE FINANCING PROCEDURE
BRANCH BANKING PROCEDURE