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HCL Software: Name-Priya Student ID-A00154478
HCL Software: Name-Priya Student ID-A00154478
Name-Priya
Student ID-A00154478
HCL SOFTWARE
annual increase.
2. Goal: Improve customer satisfaction rating from
85% to 90% within one year.
SMART Goal:
Specific: The goal is precise, mentioning the desired
be tracked.
Achievable: A 5% improvement is realistic with proper
SMART Goal:
Specific: Clearly states the addition of cloud computing
services.
Measurable: Expansion is easily tracked and
implemented.
Achievable: HCL Software has the expertise and resources
SMART Goal:
Specific: Targets a specific aspect - client onboarding time
reduction.
Measurable: Time is quantifiable and can be tracked.
reduction feasible.
Relevant: Faster onboarding enhances customer
timeframe.
5. Goal: Increase the number of contracts with
local businesses by 25% in the next fiscal year.
SMART Goal:
Specific: Focuses on local business contracts and a 25%
increase.
Measurable: The number of contracts is measurable and
track able.
Achievable: Expansion is attainable based on the local
market analysis.
Relevant: It aligns with HCL Software' business strategy.
SMART Goal:
Specific: Targets the cyber security infrastructure
improvement.
Measurable: Meeting industry standards is measurable.
Achievable: HCL Software has the capability to meet these
standards.
Relevant: Cyber security is crucial in the IT industry.
Timely: Specifies a 12-month timeframe for completion.
7. Goal: Reduce employee turnover by 10% by
implementing a comprehensive employee
development program.
SMART Goal:
Specific: Addresses employee turnover reduction through
a development program.
Measurable: Turnover is quantifiable, and program
to reduced turnover.
Relevant: Employee retention is vital for business stability.
reduction.
8. Goal: Increase the company's social media
engagement by 15% over the next six months.
SMART Goal:
SMART Goal: