MEN

U
ANAL
YSIS
Welcome to
CONT
ACT Cyber security

term 3 of
diploma of it
(Cyber
security)
Presentation 5 - BSBXTW401
My Email
haroop@laneway.edu.au
 Roadmap for Term 1
Introduction + Working in Teams
W1
Assessment 3 Workshop (BSBXTW401 Knowledge Questionnaire)

Plan Team Outcome + Task 4 Activity 1

W2
Assessment 3 Workshop + Assessment 3 Due This Sunday

Coordinate Team and Individuals + Task 4 Activity 2

W3
Assessment Task 4 Workshop (BSBXTW401 Project Portfolio)

Support Team + Task 4 Activity 3

W4
Assessment Task 4 Workshop (BSBXTW401 Project Portfolio)

Monitor Team Performance + Task 4 Activity 4

W5
Final Presentations + Assessment 4 Due This Sunday
 ● Problems with communication
● Good communication
Today’s plan ● Non-verbal communication
● Task 4 Activity 4 (after lunch)
 ● It’s more than exchanging
Effective information

Communication ● It’s about understand emotions

and intentions behind the
information
Problems with
Communication
Stress and out-of-control emotion

● When you are stressed you can misread

people
● Confusing nonverbal signals
● How to calm down before a
conversation?
Lack of Focus

● No multitasking while
communicating
● Even if you are listening, you miss
non-verbal clues
Inconsistent or negative body language

● Communication should reinforce what is

being said
● But if you disagree, avoid using negative
body language or the other person can
get defensive
● More on that later...
Communication Problems
Good communication
Become engaged listener

● Focus on the speaker

● Avoid interrupting
● Don’t redirect the conversation to your
concerns
● Show interest
● Don’t judge
● Provide feedback
Pay attention to nonverbal signals

● Read the room

● Be aware of individual differences
○ Different countries
● Look at nonverbal signals as a
group
Pay attention to nonverbal signals

● Deliver non-verbal communication

● Match signals with words
● Adjust your nonverbal communication
according to the context
● Avoid negative body language
Keep stress in check

● Stress can affect communication, you can say

things you don't want
● Recognise when you are getting stressed
● Take a moment to calm down
● Bring your senses to the rescue
● Look for humor
● Be willing to compromise
● Agree to disagree
Assert yourself

● Value your thoughts and opinion

● Know your needs and wants
● Express negative thoughts in a positive
way
● Receive feedback positively
● Learn to say no
Non-verbal communication
 ● Facial expressions
● Body Movement and Posture
Types ● Gestures

Non-Verbal Communication ● Eye Contact

● Touch
● Space
● Voice
Non-Verbal Communication
Body Language
Handshake
Posture
Mirror
Eye Contact
Gestures
Enthusiasm
QUESTIONS?
Lunch Break!
See you back here at 1pm.
Class Clean-Up.