Professional Documents
Culture Documents
OneView Emailer Apr-23
OneView Emailer Apr-23
OneView Emailer Apr-23
Google My
Email Business
62% 38% 91% 4%5%
Social
Media Calls
71% 26% 3% 75% 25%
71%
69% 69%
Positive
Positive
Netural
Negative
Negative 24%
26% 26%
5% 5% 5%
•Customers appreciate timely and responsive service from the service center and showroom.
•Royal Enfield RSA service and the new Hunter motorcycle delight customers with OBD norms
compliance.
•The consumer vocally voiced his anger and dissatisfaction over the motorcycle's delayed
delivery.
•Customers continue to report engine starting problems despite submitting numerous complaints
to the service center.
m had the most Unique users are 35,161. Unique users are 5,304.
, and most of them The positive reviews were Customers are increasingly
ositive. On the other appx. 17X higher than the expressing their opinions
ook & Twitter had a
negative reviews. about sales and service,
ral mentions, but
rded a maximum no
particularly in feedback,
entions as compared complaints, and queries.
social platforms
77% 15% 5%
C
go
P
ti
0
26% 3% 91% 4%5% 0% 75% 25%
80%
71% 70% 71%
69% 69%
70%
60%
S
50% a
l
e
40% s
4
30% 26% 26% 4
25% 25% 24% %
20%
10% 5% 5% 5% 5%
4%
0%
Jan Feb Mar Apr May
77% 15% 5%
80%
71% 70% 71%
69% 69%
70%
60%
S
50% a
l
e
40% s
4
30% 26% 26% 4
25% 25% 24% %
20%
10% 5% 5% 5% 5%
4%
0%
Jan Feb Mar Apr May