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Q.C. Tools
A Training Presentation on the N7
By Christopher Diaz
What are the
New Seven Q.C. Tools
Affinity Diagrams
Relations Diagrams
Tree Diagrams
Matrix Diagrams
Arrow Diagrams
Process Decision Program Charts
Matrix Data Analysis
History of the
New Seven Q.C. Tools
Slide 1 0f 2
Developed
to organize verbal data
diagrammatically.
Basic
7 tools effective for data analysis,
process control, and quality
improvement (numerical data)
Used together increases TQM
effectiveness
What are the
Basic Seven Q.C. Tools?
Flow Charts
Run Charts
Histograms
Pareto Diagrams
Cause and Effect Diagrams
Scatter Diagrams
Control Charts
Relation Between New Seven
Q.C. Tools and Basic Seven
Tools
FACTS
Data
Information
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
Benefits of Incorporating
New Seven Q.C. Tools
Slide 1 0f 4
Enhanced Capabilities
Organize verbal data
Generate ideas
Improve planning
Eliminate errors and omissions
Explain problems intelligibly
Secure full cooperation
Persuade powerfully
Benefits of Incorporating
New Seven Q.C. Tools
Slide 2 0f 4
Cooperation is Countermeasures
Things go well
obtained are on target
Data Card Data Card Data Card Data Card Data Card Data Card
Data Card
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
New Seven Q.C. Tools
Relations Diagrams
Slide 1 0f 7
Constraints
New Seven Q.C. Tools
Tree Diagrams
Slide 3 0f 5
4th means
Primary means
3rd means 4th means
Constraints
Secondary means 3rd means 4th means
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
New Seven Q.C. Tools
Matrix Diagrams
Slide 1 0f 7
QC circle supporter
O =2 O X =5 O Subsidia ry
=3 X =6
Site QC circle
Section/Plant
Section/Plant
Practicability
Manager
Member
Efficacy
Re ma rks
Leader
Rank
QC circle supporter
=3 X =6
Site QC circle
Eva lua tion Re sponsibilitie s
Section/Plant
Section/Plant
Practicability
Manager
Member
Efficacy
Re ma rks
Leader
Rank
4 12
1 2 3 5 9 10 13
Activity
6 8 11
7
New Seven Q.C. Tools
Arrow Diagrams
Slide 4 0f 7
4 12
1 2 3 5 9 10 13
Activity
6 8 11
7
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
New Seven Q.C. Tools
Process Decisions Program
Charts
Slide 1 0f 7
Facilitates forecasting
Uses past to anticipate contingencies
Enables problems to pinpointed
Illustrates how events will be directed to
successful conclusion
Enables those involved to understand
decision-makers intentions
New Seven Q.C. Tools
Process Decisions Program
Charts
Slide 3 0f 7
NO
NO NO
NO
YES YES NO NO
YES
NO
GOAL
New Seven Q.C. Tools
Process Decisions Program
Charts
Slide 4 0f 7
Constructing a PDPC
Select a highly effective, but difficult
strategy from the Tree diagram
Decide on a goal (most desirable outcome)
Identify existing situation (Starting point)
Identify constraints of objective
List activities to reach goal and potential
problems with each activity
New Seven Q.C. Tools
Process Decisions Program
Charts
Slide 5 0f 7
NO
NO NO
NO
YES YES NO NO
YES
NO
GOAL
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
New Seven Q.C. Tools
Matrix Data Analysis
Slide 1 0f 6
Mental Attitudes
- Keen awareness to the actual problem
- Eagerness to solve problem
- Be highly motivated for the challenge
4 Specific Keys
Understand the problem
Stage 1 - problem is unclear and not obvious
what exact issue should be addressed
Stage 2 - problem is obvious, but causes unknown
explore causes and single out valid ones
Stage 3 - problem and causes are known
required action is unknown
strategies and plan must be developed
Keys to Successfully Using the
New Seven Q.C. Tools
Slide 3 0f 5
.Group Discussions:
- Ensures common understanding
- All data should be without bias or distortion
- Data should fit objective of the analysis
Keys to Successfully Using the
New Seven Q.C. Tools
Slide 5 0f 5
Primary
Cause
Primary
Cause
Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001)
Practical Application of
New Seven Q.C. Tools
Slide 3 0f 5
”Abilities Required for Applying New Seven QC Tools”
Cause Statements (hints are in yellow)
A Interpret data clearly N Understand seriousness of problem
B Select appropriate tool O Think flexibly from various standpoints
C Think systematically P Obtain appropriate verbal data
D Give opinions Q Expose core of problem
E Know what the problem is R Communicate well
F Extract necessary information S Accurately understand real problem
G Collect reliable verbal data T Have excellent intuition
H Think multidimensionally U See to heart of problem
I Obtain facts V Select appropriate type of verbal data
J Interpret analytical results W Think in terms of word-based diagram
K Generate ideas X Express genuine thoughts
L Know that distorted data is useless Y Hear and respect other's opinions
M Grasp overall pictured Z Generate highly accurate verbal data
Practical Application of
New Seven Q.C. Tools
Slide 4 0f 5
”Abilities Required for Applying New Seven QC Tools”
T Primary
Cause
Primary
Cause
Use N7
Skillfully B
R Primary
Cause L
Y I
Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001)
Practical Application of
New Seven Q.C. Tools
Slide 5 0f 5
Solution for ”Abilities Required for Applying New Seven QC Tools”
F S U
M T E N
C W J Use N7
Skillfully B G
H R P X L
Y A Z V I Q
O K
Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001)
D
Summary
New Seven Q.C. Tools