Technical Support Learning

Management

Rohan Kapoor
B.Tech (IT)
1903859
 Introduction
In this Presentation
01

02 Basic Concepts: Domain Covered, Project ideology

03 Project Implementation: interface, creation, Deployment

Overview Project Methodology: core system design

04

05 Planning And Project Management

06 Conclusion and Future Scope

07 References
 Intellipaat is a global online
professional training provider. We
are offering some of the most
updated, industry-designed
certification training programs in
the domains of Big Data, Data
Introduction Science & AI, Business
Intelligence, Cloud, Blockchain,
Database, Programming, Testing,
SAP and 150 more technologies.
Domain
The main objective of this internship
would typically be managing the technical
queries of the learners.
As a technical support learning intern, your
primary focus would be to support the
management team in various activities
related to lead generation, customer
engagement, and support.
Idea Behind The
Project
Intellipaat is a leading online training platform that
offers a wide range of courses and certifications in
various fields of technology. The company was
founded in 2011 with the mission of providing high-
quality, accessible, and industry-relevant training to
individuals and organisations globally.
One of the key strengths of Intellipaat is its focus on
hands-on learning.
 1. Customer-centric strategies
For the initial point is whether students or teachers or
customers received the log-in credentials. Whether they were
able to login in a hassle-free manner.

2. Creating a dedicated customer success team

Workflow of
Technical Support To move towards strategic customer relationships, it is
necessary to create a dedicated, knowledgeable customer
Management success team.

Team:
3. Segmenting and Scaling customer success
efforts
The third step is to segment and scale customer success efforts.
Account-based segmentation is important to make sure the right
efforts are being put.
 Marketing Overview
The role in this internship involved supporting the marketing team in various activities
aimed at promoting Intellipaat's training courses and reaching out to potential learners.

• Analytics and Reporting • Collaboration and Team • Campaign Planning and

Support Strategy

Assist in analyzing marketing
campaign data using tools like Google
Analytics and marketing automation
platforms.
Work closely with other members of
the marketing team, such as content
writers, designers, and digital
marketers, to support cross-functional
initiatives.
Collaborate with the marketing team
to understand the overall marketing
objectives and strategies.
Conclusion
Intellipaat combines a unique approach to the
ideation and creation of the course content. It then
collaborates with SMEs for training. Further, it
offers its learners lifelong support and lifetime
access to the course materials.
 IntelliPaat has tied up with top
industrial professionals working
at leading technology companies
to deliver online instructor-led
courses and self-paced videos on
Future Scope latest technologies, enabling the
students to connect with
instructors at a different
location.