UXI use cases

in verticals
Understanding the End User Experience is STRATEGIC

K12 University Telco/MSP Retail Enterprise

1:1 digital learning Critical campus XLA Management. Trend in store MTTI/R and insights
support applications Truck roll reduction operation efficiencies for organization
v

Technology Healthcare Venue Financial Hospitality

Need to be agile and Ticketing, PoS Social Branch site support Lobby and critical
Critical application
adopt change Media staff applications
and device health

Resources
HPE INTERNAL USE ONLY
K12 – Resource efficiencies
Opportunity
Customer Pain
• Reporting services to meet funding
• State mandated testing requirements
• WiFi needs of students, staff, guests • improve operations outcome, budget use
• Remote site support and business planning

• Resource utilization
• Measure performance THROUGH the
network
• High-capacity applications

UXI Facilitates
• Testing for classroom capacity
• Onboarding of networks wireless and wired
• Web app testing to log into applications
• Benchmarking before and after network
upgrades/changes
Higher Ed: Deliver seamless digital experiences
Customer Pain
• 22k concurrent devices connecting daily
• eduroam across other campus
Opportunity
• Provide historical data and triage of issues
without a truck roll.
• Stay ahead of change management

• Help desk slow response times • Services for NOC support and additional
campus
• Campus map support
Click to read press release
• Large classroom application support for
student and faculty

UXI Facilitates
• 100 sensors across campus logging in with
appropriate authentication
• Benchmark before upgrades.
• Sensors for cross campus for eduroam
troubleshooting
• Trending metric for chancellor visibility to
measure project success
• Real-time metrics for support staff
Retail Branch Environment
Opportunity
Customer Pain • Manage change management
• Almost immediate truck rolls • Enable quick technical adoption for internal
• Customers access Guest Wi-Fi or app success metrics
• Trending across stores instore app experience. • Improve efficiency/yr/facility
• Pinpoint root cause
• Real-time diagnostic data
• Multi vendor environment
• Non-tech store staff

UXI Facilitates
• Vendor neutral testing and monitoring
• Capture response times of the application usage
flows across stores
• Integration alerting
• Remote branch support reduce truck-rolls a
confidence for nontechnical staff.
• Quick issue notification amongst the many other
tools
Enterprise – Campus Environment
Customer Pain Opportunity
• No Global application performance visibility • XLA trending, reporting analysis
• MTTI – performance scores • Manage change management
• CxO management needs • As-a- Service offering utilizing additional
• No back in time visibility. funding avenues
• Unable to pinpoint wireless vs wired events.
• Video Conference issues
• AI Data needs
• Move to SaaS
• Not able to execute back to office changes

UXI Facilitates
• Global view from a single dashboard.
• Internal/external application testing
• Triage details pinpointing issues
• Reduced truck roll.
• Better MTTR scores
• Validation of rogue ap’s
• Quick adoption to new technology - agility
Healthcare Optimization
Opportunity
Customer Pain
• Provide network oversite
• Rapid network change requirements
• Create workflow automation and intelligence
• Limited onsite support access with data driven insights
• Transient, 911 VoIP issues • Become or support MSP services
• EHR, VDI collaboration tools, tele-medicine support
• Lack of new device control
• Guest access

UXI Facilitates
• Corollate application, network and authentication
issues
• Tactical: Tech armed with sensor for validation
testing.
• NO CABLE PULL REQUIRED ease to deploy
• Optimization of network at pop up sites
• Executive site experience performance visibility.
• Integrated voice application testing and real SIP
testing
Venue Multi-Vendor Environments
Opportunity
Stadium Customer Pain
• Event management before during & after
• Multivendor management.
• CxO Engagement – business requirements
• Guest social media needs, expensive onsite justifications
applications • Data analytics reporting
• Website, captive portal issues during event
• Press boxes needs
• Wireless ticketing
• Venue AI metrics 0-800,000 guests
• Onsite access during venue – ISP Optimization

UXI Facilitates
• Root cause analysis of performance issues
• Browser based testing confirmed application
performance.
• Testing different user onboarding workflows.
• No cable run facilitated quick tactical resolution
• Event analytics for preparation of next event
Hospitality – It’s Your Reputation
Opportunity
Customer Pain
• Trusted advisor providing data points.
• Guest support upon entering site
• Improve outcomes when remote site
• Measure back office, housekeeping staff panic support is required
button • Executive engagement improving bottom
• Casino & Retail experience management line widening engagement within account.
• Captive portal access
• Improve hotel wireless scores and social postings
• Need for staff to be invisible

UXI Facilitates
• Access to high profile locations to address client
issues
• Immediately pinpoint and baseline performance
issues
• Web based testing to guarantee accessibility
• Uniformity metrics across locations.
• Be the eyes and ears in a touchless environment
Access on the Fly – Speed, Coverage & Capacity

Customer Pain Opportunity

• Application needs with short timeframe needs • Expand into other network service offering.
• Connectivity from taxi, TSA, boarding • Contracts with various onsite vendors
• Passpoint offload support • Participate in budget projects utilizing UXI
data
• Coverage & density during 7x24
• Roaming through airport
• Support of airlines, clubs, public, operations

UXI Facilitates
• Quick views for contractors, management, and
project leads
• Benchmark before upgrades.
• Visibility during remodels, and vendor changes
• Proof that the network WAS a problem, captive
portal was actually working.