Journey of Business Excellence

Presented By
Gopalakrishnan

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 Content

Introduction to Business Excellence

What is Business Excellence & Why?

Building Blocks

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 Introduction

Business Excellence

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 A typical scene….

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Kizashi 兆し
 Business Excellence • Lean

• Six Sigma/ TQM

• Theory of Constraints

• Kaizen

• TPM

• WCM
• Jargon

• Downsizing tool

• Cleaning & Scrubbing

• Tool
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It is all about ….

… Doing things differently

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 Business Excellence is…

… a collection of concepts, which set standards

­ for production, assembly & manufacturing;
­ for providing services to customers/ clients
­ for another organizations to follow

… a process driven approach where various techniques and philosophy are used in one
combination or other

… a continuous improvement initiative

… a journey towards Excellence (in Manufacturing, in Operations, in Business)

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Why a journey towards Excellence?

SURVIVAL,
In a rapidly changing world!

Need to remain competitive

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What is Excellence?

Non-Competitive Challenges

• Energy and material shortages

• A precarious global biosphere balance

• Over-consumption in industrial economies

• Ageing population in ‘developed economies’

• Inability to create & sustain “self-learning cultures”

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 What is Excellence?

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So, what is Excellence?

PERENNIAL
QUEST FOR
A PERFECT PROCESS!!

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 What is a “Perfect Process”?

One in which every step is: All of the steps are linked and
coordinated by:
Valuable -- Lean
Flow
Capable -- TQM
Pull
Available -- TPM
Leveling
Adequate -- TOC
Synchronization
Environment friendly -- EHS

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 Business Excellence

Building Blocks

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 4P Model of Toyota

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 Building Blocks

The
Future
we see VISION - GOALS

The

PILLARS

PILLARS

PILLARS

PILLARS
Way we
Work

The
Way we CORE VALUES – CORE BELIEFS – GUIDING PRINCIPLES
Think
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Overview of Guiding Principles

Goals
Value for
Customers

Organizational Alignment
KPI Cascading
Daily Work Management
Leader Standard Work

Continuous Improvement
On Time In Full Error Free Delivery to Customers
Focus on Processes – Seeking Perfection
Flow Value at Pull – Quality at source

Cultural Enablers
Engage, Educate & Empower Employees
Lean Leadership (Leadership with humility/ Servant Leadership)
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Respect to every individual
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 Drivers & Enablers

Drivers Enablers

Employee Engagement Workplace Management

Leadership Development Process Optimization

Strategy Deployment Asset Management

Flow Facilitation

N Gopalakrishnan Kizashi 兆し