Recent Developments and Changes-CA 2

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RECENT

AND
DEVELOPMENTS
CHALLENGES
This section will cover the latest
policies and initiatives introduced by
RBI to improve banking services and
how they are addressing challenges
facing the industry.
Loans now linked to external benchmarks like repo
rate or treasury bill yield for transparency.
'Positive Pay' system introduced to prevent
cheque fraud.
RECENT Public Credit Registry (PCR) established to reduce
bad loans.
DEVELOPMENT Measures to promote financial inclusion like video
KYC and simplified account opening.
S Electronic trading platform launched for retail
investors to buy/sell government securities.
Rising cases of fraud and
scams in the banking sector,

CHALLENGE such as phishing, vishing, and


identity theft.

S the progress, the


Despite Increasing complexity of
banking services and products,
banking industry faces several making it difficult for
challenges. Let's take a look: customers to understand and
access them.

High workload and limited


resources of the banking
ombudsman, leading to delays
in resolving complaints and
disputes.
FUTURE
OUTLOOK
To address the challenges, the banking sector is
moving forward with a futuristic approach. Here's what
to expect:

Continued efforts by RBI to improve banking services and products


through new policies and initiatives, such as the introduction of digital
banks and blockchain technology
Greater collaboration between banks and fintech companies to
provide innovative services and improve customer experience
Increased awareness and education programs for customers to stay
vigilant and protect themselves from financial fraud and scams

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