Streamlining SIM Card

Provisioning and
Disposition
Welcome to our presentation on the end-to-end process for SIM card
provisioning and disposition with a telecom provider and customer, ensuring that
cybersecurity is in place. Let's dive in!

AM by A M
The Telecom Provider's SIM Provisioning Process

Order and Purchase SIM Cards Programming SIM Cards

The telecom provider orders and purchases SIM cards from a The SIM cards are programmed with the specific customer's
manufacturer or a supplier. profile and services.

Activate SIM Cards Deliver SIM Cards to Customer

The activated SIM cards are then installed in a device and the The telecom provider then delivers the SIM cards to the
services are tested to ensure they are working correctly. customer.
The Customer SIM Provisioning Process

Online Account Creation Service Plan Selection QR Code Scanning Identity Verification

The customer creates an online account with the The customer selects a service plan depending The customer scans a QR code using their The customer verifies their identity using their
telecom provider to activate and register the on their usage, which is then activated by the smartphone to register the SIM card with the national ID card, passport or other supporting
SIM card. telecom provider. telecom provider. documentation.
SIM Disposition Process
1 2 3

Deactivation Removal of Credentials Secure Disposal

If a SIM card is lost or stolen, the All saved data from the SIM card is The provider securely disposes of the
customer contacts the provider to erased and the credentials assigned to SIM card to prevent any data breaches.
deactivate the card. the card are removed.
Cybersecurity Measures During Provisioning and
Disposition
1 Encryption 2 Identity Verification

All data transmissions sent and received by the telecom Providers verify the identity of the customer, ensuring that the
provider during provisioning are encrypted with a strong person requesting the SIM card is who they claim to be.
encryption algorithm.

3 Access Control 4 Secure Disposal

Providers control access to the network, limiting access to Providers employ secure disposal mechanisms to ensure that
authorized individuals and devices only. SIM cards with sensitive data are disposed of safely and
securely.
Ensuring Data Privacy and Protection

Data Privacy Policies Providers have a data protection policy in place to ensure that the
customer's information is kept confidential.

Data Encryption The provider will encrypt the customer's data to protect it from
being intercepted by unauthorized persons or devices.

Federal Regulations Compliance Providers must comply with federal privacy regulations to ensure
that the customer's information is not shared without their
consent, to protect their privacy rights.
Testing and Validation of SIM Cards

1 RFID Testing

SIM cards are tested to ensure radio frequency

Data Transfer Testing identification (RFID) chip is working correctly.

2
Tests are conducted to ensure transfer of customer data
between the network and the card is working correctly.
3 Device Compatibility Testing

SIM cards are tested to ensure they work with a wide

range of devices available in the market.
Continuous Monitoring and Improvement of SIM
Provisioning Process

Regular Meetings Network Analysis User Feedback

The team regularly meets to discuss any The network is regularly analyzed to ensure Feedback is solicited from customers to
issues and identify areas that require it is secure, stable and efficient. identify areas that require improvement or
improvement. the introduction of new services.