AOM 5

HOUSEKEEPING DEPARTMENT
 OCC A guest is currently occupied in the room

STAYOVER The guest is not expected to check out today

and will remain at least one more night.

The guest has departed, but the room has

ON-CHANGE not yet been cleaned and ready for sale.

DND The guest has requested not to be disturbed

CLEANING IN Room attendant is currently cleaning

PROGRESS the room.
SLEEP OUT A guest is registered to the room,
but the bed has not been used.

The guest has left the hotel without

SKIPPER making arrangements to settle his or her account.

Rooms kept under out of order are not sellable and

OOO these rooms are deducted from the hotel's inventory.
A room may be out-of-order for a variety of reasons,
including the need for maintenance,
refurbishing and extensive cleaning etc.

OOS Rooms kept under out of service are not deducted from the hotel inventory.
This is a temporary blocking and reasons may be bulb fuse, TV remote not working,
Kettle not working etc. These rooms are not assigned to the guest once
these small maintenance issues are fixed.
 LO Lockout

The guest made arrangements to settle his

DNCO or her bills (and thus not a skipper),
but has left without informing the front desk.

Guest has requested for an Early Checkin and

EC is being allowed to check-in earlier
than the normal/standard check-in time of the hotel.

VC Room is Vacant and Cleaned by the housekeeper.

VD Room is Vacant and Dirty.

VR Room is Vacant and Ready for Check-in

MUR Make-up room

V Vacant

NS No show

OC Occupied
INTRODUCTION
The Housekeeping Department invests wholeheartedly in keeping up the most extreme
guidelines of tidiness and quality. The focus of all accommodation establishments is to offer
their customers with sterile, charming, quiet and inviting environmental factors that offer
total incentive for customer's cash.
Housekeeping makes your hotel experience a pleasant one!
Nothing draws in clients in excess of a perfect inn condition. No norm of administration,
kindness or allure can rise to the bliss a client has after entering an immaculate, tidy up and
advantageously masterminded room and amenities. Management and visitors both concur
that keeping up a tidy up and clean room condition is a pre-essential to order a reasonable
pay and get rehash business, henceforth, making a devoted client base and expanded
benefits.
ORGANIZATION OF HOUSEKEEPING
2 Types of Housekeeping

Institutional Housekeeping- applies to housekeeping maintenance in

commercial lodging establishment like hotels, resorts, inns and apartelle.

Domestic Housekeeping- refers to housekeeping maintenance in a house. It

covers bedrooms, kitchen, dining, receiving area, grounds and the surrounding
areas within the house.
ORGANIZATION OF HOUSEKEEPING
IMPORTANCE OF HOUSEKEEPING DEPARTMENT
Housekeeping is a huge division of the lodging business especially responsible for
tidiness, polished upkeep of the rooms, uphold, open district, back region and
environmental factors. After cleanliness and nature of the rooms and organizations, a
hotel exclusively makes due on the offer of room, food, refreshments and other minor
enhancements and administrations, for example, fitness center, gyms, loosening up spas
and so on.

The proposal of the rooms and administrations involve at any rate a large portion of in
light of everything, making it a noteworthy constituent of the housing's edge of
advantages. By and by, the effort and troublesome work that the housekeeping division
makes in giving their clients an appealing experience habitually has a quick bearing on
the guest's stay in the inn. Lodgings and suites are the center of an inn.
IMPORTANCE OF HOUSEKEEPING DEPARTMENT
Furthermore, the housekeeping department not just plans clean and
agreeable guestrooms consistently for arriving guests, however also tidies
and keeps up a particular nature of rooms in a lodging with the goal that the
environmental factors look as new and pull in clients to remain longer or
pick the services again in future.
COORDINATION OF HK WITH OTHER DEPTS
COORDINATION OF HK WITH OTHER DEPTS
COORDINATION OF HK WITH OTHER DEPTS
AREAS UNDER THE RESPONSIBILITY OF HK DEPT