2 OB - Past and Present

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OB: Past and Present

Frederic Taylor

Standardization
of tools and Piece-rate
procedures incentives &
Time and motion
study scientific selection
& training

Efficiency Productivity
Elton Mayo

Mayo’s Hawthorne studies documented how


stimuli unrelated to financial compensation help
increase productivity

Mayo found that working conditions impacted:

•Attention of workers

•Their engagement with the job


The Hawthorne studies opened the door to more
progressive thinking about human nature leading to more
theories:

• Abraham Maslow
• Mc Gregor
• Kurt Lewin
• Max Weber
• Frederick Herzberg
• David McClelland
Contingency approach

Classical theorists advocated “one best way” of


organizing and managing

However, as businesses and their environments change rapidly,


there is no one best way of management

Contingency theory proposes that the appropriate organizational structure


and management styles are dependent upon a set of “contingency” factors
Emerging issues in OB

Globalization Managing Corporate Social


workforce Responsibility
diversity

Changing working Managing through


arrangements knowledge
OB: a framework
Common mistakes committed by
managers
Act as a
Poor listening skills
demotivatorFailure to give
Lack of empathy
effective feedback
Too busy to
Lack of clarity
manage

Mistakes

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