Hospital Etiquette

Lecture
 Hospital Etiquette
• This is a form of behaviour that affects both
patients and visitors.

• It requires some common sense but also some

research to do it right.

• Hospital etiquette didn't have a proper name

until just a few years ago, the norms of what is
acceptable in a hospital setting haven't
changed much over the past half century or so.
 Etiquette
• An etiquette means rules of behaviour among
members of a profession or a class of society
This ensures
• Discipline
• A common standard of behaviour
• Avoids misunderstanding and incidents
 Nurses Etiquette
• The nurse must be respectful and courteous
• When entering a room allow senior ones to
enter first and if possible hold door open for
them
• The nurse must cooperate cordially with other
members of the health team
• Do not create fear among patients about
certain procedures or the hospital
• Do not be selfish (nursing is a give and take
affair)
 Etiquette contd

• You should always address people by their

titles or names

• If a senior person enters the ward meet her

courteously and inform the sister in charge

• Visitors should be attended to courteously

and on time
 Etiquette contd

• When the telephone rings receive the call

and identify yourself first

• Show courtesy in your tone or voice and

direct your words into the mouth piece

• Listen attentively and give brief clear and

courteous response, ask for clarification if
needed and take the message where
necessary
 Advantages of Hospital
Etiquette
• It enhances respect for each other

• It promotes smooth administration

• It promotes good relationships

 Place and Role of The Nurse In the
Health Team
• The health team constitutes all the
categories of health personnel that
contribute to the well being of the patient.

• The nurse works with other health care

professionals to provide total care for
clients.
• The health care team . comprises four
general types of professionals, including
 nurses, midwives, physicians,
 allied health professionals such as
therapists and technicians, and
 other specialists such as social workers
and chaplains.
 Assistive Personnel/Nursing Assistant.
 Members Of A Health Team

• Diagnostic Team
 Laboratory Technicians
 X-ray

 Labourers
 Dieticians
 Social Service Team
 Public Health Team
 Contd

• Clinical Nursing Team

• Rehabilitation Team
• Physicians

• Members of the team have a common goal

but different responsibilities.

• Their goal is working to improve the patients

health
• Collaboration with other professionals in
the health Team is essential.

• Nurses must:

• Work in collaboration and in co-operation

with other health professionals, recognise
and respect their particular contributions
within the health team.
 Communicate effectively and share your
knowledge, skill and expertise with other
members of the health team for the benefit
of patients and their relatives.

 Ensure accurate documentation of all

procedures and care rendered to patients,
clients and relatives.
• Food for thought
• To be a nurse is a calling and difficult to
describe in words.

• Who can say why a person would want to do

a nurses work, but those who do will tell you
there is nothing as fulfilling or rewarding.

• Nurses stay by the side of those they serve

through the worst times and celebrate with
patients and families in the best times.
• There is an intimacy nurses and
patients share which is
understood. The essence of
nursing is an unconditional love
for mankind.
• To be called a nurse is an honor –
a profession of the highest realm.
.

• Thank you