Professional Documents
Culture Documents
MIS Pre
MIS Pre
MIS Pre
1. Eric Brinker of JetBlue noted that the database developed during the
crisis had not been needed before because the company had never
experienced a meltdown. What are the risks and benefits associated with
this approach to IT planning? Provide some examples of each.
Q.1 Risks of Implementing the Database at JetBlue
Employees and IT staff may struggle to predict and address potential system
failures, impacting operational continuity.
The additional cost of implementing and maintaining the new system was
expensive.
Not all staff are sufficiently educated or experienced to use the system effectively,
increasing the risk of failures.
For example:
On February 2007, JetBlue Airways was forced to cancel more than 1,000 flights, on that very
day, JetBlue didn’t have enough of its home-office employees or crew members that was
trained enough for their reservation system. This incident during an ice storm exposed a lack of
trained personnel for the reservation system, potentially affecting business operations.
Benefits of Implementing the Database System at JetBlue:
Staff members can multitask efficiently with the new system, leading to
increased efficiency and profitability.
2. With hindsight, we now know that the decision made by Eric Raffin
of the VA not to fail over to the Denver site was the correct one.
However, it involved failing to follow established backup procedures.
With the information he had at the time, what other alternatives could he
have considered? Develop at least two of them.
Q.2
Eric Raffin's decision not to fail over to the Denver site during the
VA's IT crisis was ultimately correct. The decision deviated from
established backup procedures due to the potential risks involved.
Notification system: The system can notify clinicians of important events, such as lab
results or changes in a patient's condition.
Clinical reminder system: The system can remind clinicians of important tasks, such as
overdue vaccinations or screening tests.
Notification System: The case highlights a notification system that promptly alerts
clinicians to significant events, ensuring timely responses and interventions.
Manager
The consequences of both firms:
Jet Blue:
o In 2007, Jet Blue airways was forced to cancel more than 1000 flights.
o The home-office employees and crew members were not that much trained on
this their reservation system.
o Newly developed database and IT system was good but the manual and digital
information were not synced.
o JET Blue authority had to return the reservation money along with monetary
compensation to the affected passengers.
Changes:
1. Needs to train up their crew staffs and in house employees
2. The CEO of JetBlue , David Neeleman was replaced by Barger.
3. The authority should develop user friendly technology to run their business
activities.
Veterans Administration:
The VA authority couldn’t log onto their patients system. Such as – Vista and
CPRS.
The nurses couldn’t hand off from one shift to another through Vista.
Patients discharges document had to be written manually.
Cardiologists couldn’t read ECG’s report.
Changes:
1. The Veterans authority should train up their staffs about the technology.
2. Need to align with the best practices with the best hardware and software system.
Anika Binte Ali
ID:2023210000520
Real world question-2