PROJECT COMMUNICATION Presented by:

ENGR. TRISTAN KIM

MANAGEMENT JORDAN M. SORIANO
TYPES OF COMMUNICATION

Professionals separate most forms of

communication into three categories,
namely: verbal, nonverbal, and
written communication. Though each of
these types is essential, many
professionals rely on verbal and written
communication the most.

Here is a list of specific types of

communication channels that
professionals use in project
management:
TYPES OF COMMUNICATION
1. MEETINGS
Meetings are a useful means of
communication when you want to provide
an update on a project that may require a
detailed explanation or anticipate any
inquiries.
2. EMAIL
Emails are a classic mode of
communication that many workplaces
utilize for professional and informal
communication.
TYPES OF COMMUNICATION
3. PHONE CALLS
Phone calls are an excellent way to
communicate when you want an
immediate response or the content you're
trying to communicate is critical.
4. DISCUSSION BOARDS
Professionals can use discussion boards
to ask common inquiries and
communicate with other members of
their team.
TYPES OF COMMUNICATION
5. SURVEYS
Professionals may conduct surveys to
ascertain overall consensus on a given
subject.
6. PRESENTATIONS
Presentations are an effective method of
verbal communication that professionals
use to educate their colleagues about a
subject or share information.
TYPES OF COMMUNICATION
7. MEMOS
Memos are short, informational messages
that update professionals on issues
related to the project. Project managers
often use memos to share new policies or
procedures related to project tasks.
8. PROJECT PLANS
This management tool often includes
projects objectives, contact information
for team members, and other recourses
to help aid in the project's development.
 WHAT IS PROJECT
COMMUNICATION MANAGEMENT?
PROJECT COMMUNICATION
MANAGEMENT

PROJECT COMMUNICATION MANAGEMENT is a crucial

aspect of project management as it ensures all stakeholders are
kept informed about the project’s progress, issues, and changes,
thereby facilitating effective decision making and collaboration.

Project communication management is a collection of processes

that help make sure the right messages are sent, received, and
understood by the right people.
three primary project
communication management processes

1. Plan Communications
Management

2. Manage Communications

3. Monitor Communications
HOW TO CREATE A PROJECT COMMUNICATION
MANAGEMENT PLAN
PROJECT COMMUNICATION
MANAGEMENT Plan
1. DECIDE YOUR OBJECTIVES: What will be the
purpose of your communication?
2. DETERMINE YOUR AUDIENCE: Who are the
stakeholders in this project?
3. WRITE YOUR MESSAGE: What will the message
be for each type of communication?
4. CHOOSE YOUR CHANNEL: How will the message
be delivered? Will it be a formal report emailed out to
all stakeholders? Or will it be an informal verbal
debrief during a team meeting?
5. SET A TIMELINE: When will you deliver your
message? Do your stakeholders require weekly or
monthly reports? Is there a deadline to meet?
PROJECT COMMUNICATION
MANAGEMENT Plan

Key Takeaways:
 Your project communication management plan
should be detailed enough to lay out why you’re
sending a message, who you’re sending it to, what
specific information will be sent, how you’re going to
send it, and when.
 Involving your stakeholders in the creation of this
plan is important. You need to understand their
communication preferences and expectations. If you
over-communicate, they may stop paying attention.
But, if you under-communicate, it can lead to
misunderstandings and issues.
Manage PROJECT COMMUNICATION

1. Collection and analysis of data

2. Creation of messages for
communication
3. Transmission or distribution of
communications
4. Storage of any communication reports,
files, or documents
5. Retrieval of any stored communications
6. Disposal of any old communications
upon project closure or a set date
monitor PROJECT COMMUNICATION

This process is used to be called ‘control

communications’. It involves monitoring
and controlling project communications
throughout the entire lifecycle.
This may include the confirmation of the
following:
• Communications went out as planned
• They were received by the proper
stakeholders
• Messages were understood
• Any relevant feedback was provided to the
appropriate project members.
HOW TO BE SUCCESSFUL AT PROJECT
COMMUNICATION MANAGEMENT
COMMUNICATION MANAGEMENT
SKILLS

 Strong active listening skills

 Proficient writing skills
 Excellent speaking ability
 Asking questions and
probing for more information
COMMUNICATION MANAGEMENT
SKILLS

 Setting and managing

expectations
 Motivating people to become
and stay engaged
 Conflict resolution skills
 The ability to summarize
and recap what you’ve heard
KEY FACTORS IN PROJECT MANAGEMENT
COMMUNICATION
 OBJECTIVES
Every message that’s sent out in the project management process, either to internal
teams or to external stakeholders should have a specific project objective attached to
it so the recipient can take action and close the loop.
KEY FACTORS IN PROJECT MANAGEMENT
COMMUNICATION
 AUDIENCE
The audience in question refers to the recipient(s) (internal or external) of any messages sent out in the
project management communication process. One primary objective of every message sent out to an
audience must be to convey meaning as easily as possible so the audience can take appropriate action
with minimal or no friction.
KEY FACTORS IN PROJECT MANAGEMENT
COMMUNICATION
 MESSAGE
Messages sent out to project management stakeholders must be tailored both to
convey meaning to the audience in an ideal fashion and as well, in a manner that’s
within the capability of the originating stakeholder/source of the message.
KEY FACTORS IN PROJECT MANAGEMENT
COMMUNICATION
 CHANNELS
Clearly define communication channels for keeping stakeholders in the loop
regarding any project under management.
HOW DOES COMMUNICATION
FAILS IN PROJECTS?
REASONS WHY COMMUNICATION
FAILS IN PROJECTS

o Inadequate Planning

o Lack of Transparency

o Failure to Refine over Time

REFERENCES:

• What is Project Communication Management?: Wrike. Versatile & Robust Project Management Software. (n.d.).
https://www.wrike.com/project-management-guide/faq/what-is-project-communication-management/
• Person. (2023, April 11). Why Project Communication Management is critical to project success. Kissflow.
https://kissflow.com/project/communication-in-project-management/