7 CS OF

COMMUNICATION
 A checklist to improve
professional
communication.
 Principles of effective
communication.
 A way to ensure that
the message has been
delivered effectively.
 1. Clear
2. Correct
3. Complete
7 CS 4. Concise
5. Concrete
6. Coherent
7. Courteous
  It should be clear
 Goal oriented (single)
 Should not have loopholes
 Choose precise words
1. CLEAR  Use familiar and up to the mark
language
 Construct effective sentences
 Pronunciation / audible enough
 Highlight / mention important
points
  Correct language
 No grammatical or spelling
mistake
 Exact or well-timed message
 No unchecked words…..
2. CORRECT Spelling mistakes, specially
while writing on word
 Readers/ listeners should also
have sufficient knowledge of
technical terms
Conservation/
conversation…….weak/week
  Must include all the
relevant information
3.  Must help in better decision
COMPLETE making
 Mention call to action/
urgency (if required)
  Short…..to the point
 Accurate and crisp
 Convey in least possible
ways
4. CONCISE  Comprehensive
 Do not use fillers

I mean…. I believe….. I hope

  No room for
misinterpretation
5.  Mention al of the facts and
CONCRETE figures
 Quality……captures the
attention of audience
  Link
 A logical flow
 Connection in sentences
 Stick to main
6. topic…..otherwise the
COHERENT recipient will lose interest
 Take the receiver's point of
view/opinion into
consideration (knowledge,
mindset& background)
  Show respect
 Should not be biased
7.
 Implant/set a cooperative
COURTEOUS
setting
 Use moderate tone of words
STUDY
SKILLS
NOTES
TAKING
  5 Rs of notes taking
1. Record
HOW TO
2. Reduce
TAKE
3. Recite/Recall
NOTES
4. Reflect
5. Review
ASSIGNMENT # 1

Make notes of at least 2

lectures of any course
(extensions won’t be granted)