Professional Documents
Culture Documents
FHT006 Chun
FHT006 Chun
Sara Chun, salesforce.com Parijat Sharma, Seagate Alexis Jacobson, Seagate Prasan Vyas, UST Global
The Business Problem & Solutions How salesforce.com Leverages Content and Google Apps to Increase Collaboration and Productivity How Seagate Made Content an Integral Component of their SalesCenter Portal How UST Global Extended Collaboration to Users with Salesforce CRM for Google Apps Q&A
The Solutions
Salesforce CRM Content and Salesforce CRM for Google Apps
Salesforce CRM Content makes up-to-date, relevant content instantly available Users can comment on, vote for and tag useful (or not useful) content, driving content needs with the voice of the community Google Apps integrates Business Gmail, Google Talk, Google Calendar, Google Docs, Spreadsheets, Presentations, Google Sites Start Page with Salesforce Google Apps allow users to collaborate on Business Docs in real-time
I search for Content and check to see how frequently content is downloaded and how current it is
Subscribe to Content to receive updates Vote on Content I find valuable Preview Content before downloading Tags determine how applicable Content
Google Talk
Instant communication within and outside your business
Google Calendar
Business calendar with shared, and public calendars
Google Sites
Easily create and edit web pages for your projects and teams
Google Sites
Google Talk
For instant messaging with colleagues
Parijat Sharma
Program Manager, Sales Productivity Operations
Alexis Jacobson
Sales Center Administrator
PRODUCT(S) USED: Salesforce CRM SFA, Service & Support, Force.com, Partner Portal, Customer Portal, Ideas, Content
Consumer Electronics
Sell drives to major OEM manufacturers as well as major distributors, system integrators and retailers
15
Tokyo, Japan
Shrewsbury, MA
Pittsburgh, PA Oklahoma City, OK Longmont, CO
Seagate Services
16
Business Objectives
Improve Sales Productivity
Make cross-functional collaboration more efficient Reduce training time for Sales and Sales Support Provide a single destination for all internal Sales related activities
17
SSO Enabled
18
Facilitating Collaboration
Content
Easy to post and download documents Moderate site and keep documents fresh Enable multiple internal functions and partners to collaborate over Pricing requests, Rebates, Exceptions, Qualifications etc. Maintain Audit log and track versioning SOX compliance Work effort Prioritization and ideas exchange
Login
Authentica
Regional Marketing Retail Marketing Pricing Global Marcomm Partner Support Reporting Analysts Marketing Operations
Workflow applications
Ideas
Mobile Integration
Porting over legacy applications with SSO
Demonstration Demonstration
20
Operations Model
Initiative Sponsor
Steering Committee Business Lead (multiple) Business Lead (multiple) Business Lead (multiple)
IT Sr. Manager
Program Owner
Business Analyst/PM
Usability
Business Process
Tech Support
Sales
Marketing
Customer Support
Partner Portal
Sales Portal
Measuring Success
Total Number of Logins per week (>75%) Wall of Shame (users who have not logged in last 7 days) Documents downloaded vs. posted Stale Content (beyond 6 months) Number of transactions created per app/month Number of open items (tasks, workflows etc.) App level login (on the wish list)
Prasan Vyas
Director, IT - Sales
Agenda
UST Global Overview Salesforce CRM in UST Highlights GoogleApps-Salesforce CRM integrated usage in UST
UST GoogleApps Landing Page Salesforce CRM and GMail GoogleDocs Google Calendar
Appirio CalendarSync
Capable of meeting clients needs at a global scale (while possessing the attributes of an entrepreneurial firm)
Organized to meet client needs for agility, speed and scale
Empowered workforce encouraged to demonstrate commitment beyond contract
Google Calendar
http://www.salesforce.com/googleapps/
Happy CRMing!
(with Salesforce CRM for Google Apps)
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Parijat Sharma
Program Manager, Sales Productivity Ops
Alexis Jacobson
Sales Center Administrator
Prasan Vyas
Director, IT - Sales