Acropolis faculty of management and research 2022-24

“Retail Branch Banking”

Submitted To:-
Submitted by:-
Mr. Ashvin Sharma Sir
Branch Head Mahipal Singh Chouhan
Sapna Sangeeta Branch Deepak farkya
 Acknowledgement
We would like to thank Mr. Ashvin Sharma Sir, Axis Bank Branch Head, Sapna Sangeeta Branch, who has
given me opportunity of internship. We would like to render our sincere heartfelt gratitude to Operation head
Ranjan thakur, who has given me all essential help, guidance and encouragement throughout our dissertation
which we needed for the successful compilation of Internship.
With profound sense of gratitude, We would like to truthfully thank a recognizable number of individuals
whom we have not mentioned here, but who have visibly or invisibly facilitated in accomplishing this
internship successfully.
Never the last A word of thanks to all for giving me their valuable time and being a part of this internship
and helps us a lot.
 Content
 RBI Structure

 How Do Banks Make Money

 Types Of Accounts

 History of AxisBank..

 Retail Branch Banking

 Cash

 KYC

 Cheque

 Cheque Clearing

 Demand Draft

 Challan

 Difference Between Cheque & Demand Draft.

 Transfer

 NEFT

 RTGS

 Remittance

 Stop Payment

 Safe Deposit Locker

 Customer Profiler

 Loan

 CC/OD.

 Credit Card

 Insurance
RBI Structure
 From Where Banks Make Money
 Service charges and fees:-

 Monthly maintenance charge

 Minimum balance fees
 Overdraft fees
 Non-sufficient funds (NIF) Charges
 Safe deposit fees
 ATM services
 Loan
 Interest on loan
 Loan processing fees
 Credit card
Types of Account
 Saving Account
A saving account is a basic type of bank account that allows you to deposit money, keep it safe, and
withdraw funds, all while earning interest. Saving account is a simplest way of saving for your future.
Saving account can be open by:-
1. Individual
2. Joint holder
3. Minor
4. Retired person
Documents needed to open a saving account:-
. PAN Card
2. Passport
3. Driving license
4. Voter’s ID card
5. Aadhaar Card
6. Passport size photograph.
Ways to open saving account:-
1. Physical form
2. Online.
3. Via KYC.
 Current Account
Current account is opened by an individual or a businessmen who have a higher number of regular transaction
with the bank. It includes deposits and withdrawals of money.
Current account can be open by:-
1. Individuals
2. Sole proprietor
3. Company
4. Partnership firms
5. Hindu Undivided Family (HUF)
6. Government bodies, trust etc.
Documents needed to open a current account:-
1. Sole proprietorship-
 Entity & Address Proof of the firm
 Pan card of the Proprietor
 Address proof of the Proprietor along with Passport size recent photograph.
2. Partnership-
 Entity & Address Proof of the firm
 Pan card of the firm
 Registration certificate of the firm with the registrar of firms
 Partnership Letter signed by all partners
3. Public and private ltd companies
 Pan card of the company
 MOA, AOA & Certificate of Incorporation
 Company Certificate of Commencement OR INC 21 along with ROC receipt (Public
 Ltd Co)
 Address proof of the company
 Board resolution
 Address Proof and Id proof of the signatories along with passport size photograph
 List of directors and their DIN
 Beneficial Owner & FATCA declaration.
Ways to open a current account:-
1. Physical form
2. Online
3. Via KYC.
 Salary Account

A salary account is created for employees by their employer for the purpose to
credit salary
directly into the employees account. The banks takes the money from the
company’s account
and then credited or distributed to the employees accordingly.
 NRI
NRE Account: -
Non Resident External account, it is an account of NRI to transfer foreign earning into
domestic country. In this customer deposit in foreign currency and withdraw in domestic
currency and the amount is repatrible.
NRO Account: -
Non Resident Ordinary account, it is an account of NRI to manage the income earned in
domestic nation. Interest rate in this account is taxable.
 History of AxisBank.
Axis Bank is the third largest private sector bank in India.
Axis Bank, Earlier known as UTI Bank but UTI Bank was Government first private sector bank,
for using UTI name Bank has to pay royalty, so board of directors decided to changethe
name from UTI to Axis Bank in 2005 that is why IFSC code of Axis bank is still with the
name or UTI Bank.
Axis Bank is one of the first new generation private sector banks to have begun operations in
1994.
The Bank was promoted in 1993, jointly by Specified Undertaking of Unit Trust of India
(SUUTI) (then known as Unit Trust of India), Life Insurance Corporation of India (LIC), General
Insurance Corporation of India (GIC), National Insurance Company Ltd., The New India
Assurance Company Ltd., The Oriental Insurance Company Ltd. and United India Insurance
Company Ltd.
The Bank has a large footprint of 5659 domestic branches (including extension counters)
with 15953 ATMs & 4917 cash recyclers spread across the country as on 31st March, 2022.
Retail Branch Banking
 RBB

PROMOTION TO
OPERATION ADVISORY LOAN GOVT.

CONSUMER
KYC INVESTMENT LOAN ATAL
TRANSFER MUTUAL FUND MORTGAGE PENSION
LOCKERS AXIS DIRECT WHEELS LOAN YOJANA
CASH AGRI.LOAN
CHEQUE CASH CREDIT
 CASH

Withdraw Cash deposit

Counter Counter

ATM Cash deposit

Machine machine

BY Cheque
Cash is also known as money, in physical form. Cash, in a corporate setting, usually
includes bank accounts and marketable securities, such as government bonds and
banker's acceptances.

Although cash typically refers to money in hand, the term can also be used to
indicate money in banking accounts, checks, or any other form of currency that is
easily accessible and can be quickly turned into physical cash.
If depositor is not the account holder then they have to fill the back side of the slip
which contains, Signature of depositor, Name of depositor, contact no, relation with
account holder.
• From BNA Machine, Cash can be deposited up to 4 lakh, at a time 200 note can be
deposit.
• If a cheque is bearer cheque so anyone can withdraw it.
 KYC

Stands for “Know your Customer” or “Know Your Client.”It is a term used for customer
identification process. It is a mandatory process of identifying and verifying customer’s
account. When you open a new account for the records of account holder, KYC is done.If
KYC is done at the time of account opening then we have to do Re-KYC.
As per the risk profile of the customer the Re-KYC is scheduled by the system.
❖ Low risk ( 10 years)
❖ Medium risk ( 8 years)
❖ High risk ( 2 years)
 KYC can be done by the process:-

Through the documents, at visiting the branch

Biometric at the branch.
 Mobile Application.
 Internet Banking.
 SMS Banking.
 Missed Call.
Process of mobile banking:
LOGIN

SERVICE AND
SUPPORT

INSTA SERVICE

KYC
CONFIRMATION
Process Of Internet Banking
LOGIN •

SERVICES •

MY •
PROFILE

CONFIRM
KYC
DETAILS

VERIFY VIA
OTP
 Document Required

For Current Account (Sole Proprietor) -

 Aadhaar card, Voter ID card, Driving License, Passport, any 1 document.
 Permanent Account Number PAN Card
 Firm Document (GST Certificate, Gumasta, CA document etc.)
 Firm Seal.
 Passport size photograph
For Saving Account-
 Aadhaar card, Voter ID card, Driving License, Passport, any 1 document.
 Permanent Account Number PAN Card or Form 60 (if pan card is not available for have just
applied)
 Passport size photo
For Current Account (Partnership)-
 Aadhaar card, Voter ID card, Driving License, Passport, any 1 document of both the partners.
 Permanent Account Number PAN Card of firm (joint PAN Card) as well as all the partners.
 Firm Document (GST Certificate, Gumasta, CA document etc.)
 Partnership deed.
 Firm Seal.
 Passport size photograph.
For HUF (Hindu Undivided Family) Account:-
 HUF Pan Card.
 Photo ( Karta ka) ( Karta = one who is earning, the root of the family).
 Aadhaar Card ( Karta ka .
 Stamp Compulsory.
 Co-Parsners signature( One who is earning for the family after Karta)
 cheque

• A cheque is a negotiable instrument which orders a bank to pay particular amount of money from a
person’s account to another person’s account or company.
• Cheques are a type of bill of exchange that were developed as a way to make payments without the
need to carry large amounts of money.
• The cheque had its origin in the ancient banking system , in which bankers would issue orders at the
request of their customers, to pay money to identified payees.
• Money in the form of non-cash, Banks give Cheque.
• Transfer can be done if the cheque is of the same bank while Clearing is done when
the cheque are of other banks form.
Cheque format
 Types of cheque
1. Bearer Cheque
A bearer cheque is the one in which the payment is made to the person bearing or carrying the cheque. These cheques are
transferable by delivery, that is, if you are carrying the cheque to the bank, you can be issued the payment to. The banks need
no other authorisation from the issuer to be allowed to make the payment.
How can you identify a bearer cheque? You know it is a bearer cheque when you see the words ‘or bearer’ printed on them.
2. Order Cheque
In these cheques, the words ‘or bearer’ is cancelled. Such cheques can only be issued to the person whose name is mentioned
on the cheque, and the bank will do its background check to authenticate the cheque bearer’s identity before releasing the
payment.
3. Crossed Cheque
You may have observed cheques with two sloping parallel lines with the words ‘a/c payee’ written on the top left. That is a
crossed cheque. The lines ensure that irrespective of who presents the cheque, the payment will only be made to the individual
whose name is written on the cheque, in other words, the a/c payee along with his/her account number. These cheques are
relatively safe because they can be encashed only at the drawee’s bank.
4. Open cheque
An open cheque is basically an uncrossed cheque. This cheque can be encashed at any bank, and the payment can be made to
the person bearing the cheque. This cheque is transferable from the original payee (the original recipient of the payment) to
another payee too. The issuer needs to put his signature on both the front and back of the cheque.
5. Post-Dated Cheque
These types of cheques bear a later date of being encashed. Even if the bearer presents this cheque to the bank immediately
after getting it, the bank will only process the payment on the date mentioned in the cheque. This cheque stands valid past
the mentioned date, but not before.
6. Stale Cheque
A cheque past its validity, three months after the date of being issued, is called a stale cheque.
7. Self Cheque
You can identify self cheques by the word ‘self’ written in the drawee column. Self cheques can only be drawn at the
issuer’s bank.
8. Banker’s Cheque
A bank is the issuer of these types of cheques. The bank issues these cheques on behalf of an account holder to make a
remittance to another person in the same city. Here the specified amount is debited from the account of the customer, and
then, the cheque is issued by the bank. This is the reason banker’s cheques are called non-negotiable instruments as there is
no room for banks to dishonour these cheques. They are valid for three months. They can be revalidated provided specific
conditions are met.
 Cheque bounce reason

• Insufficient balance
• Signature unmatched
• Date error
• Overwriting on cheque
• Damage cheque
• Error in matching of amount in words and rupees
 Cheque clearing

Cheque clearing or bank clearance is the process of moving cash (or its equivalent)
from the bank on which a cheque is drawn to the bank in which it was deposited,
usually accompanied by the movement of the cheque to the paying bank, either in the
traditional physical paper form or digitally under a cheque truncation system.
This process is called the clearing cycle and normally results in a credit to the account
at the bank of deposit, and an equivalent debit to the account at the bank on which it
was drawn, with a corresponding adjustment of accounts of the banks themselves.
If there are not enough funds in the account when the cheque arrived at the issuing
bank, the cheque would be returned as a dishonored cheque marked as non-sufficient
funds.
• Clearing related frauds becomes less possible.
• Probability of cheque misplaced in transmit is eliminated.
• It is more advanced and more secured.
• Reduces operational risks.
• It lowers the cost of collection of cheques
 Demand draft
Demand Draft (DD):-DD is used to transfer money by an individual from one
city to another person in a different city.
➢ Demand draft is a negotiable instrument.
➢ DD is issued by the bank itself therefore it can never get bounced.
➢ DD can be cleared at any branch of the same bank.
➢ A bank issues a DD to a client/customer, directing other bank or its own branch to pay
a certain sum to the specified party.
➢ In order to obtain the payment of DD, the beneficiary himself has to present the
instrument in the bank.
 E-challan

• An E challan is a digital document that details the traffic violation made by a person,
along with the fine amount that needs to be paid. One of the reasons why this has
been introduced is to increase transparency within the system, ensuring that citizens
do not rely on bribes to get out of receiving a formal challan.
• Traffic cops have been given a specific swiping machine that allows them to
generate the challan right on the spot when someone violates traffic rules. While this
is happening, the challan machine also generates an entry on the police server, due to
which citizens cannot bribe officers and expect them to tear up the challans in return.
 Diff B/W Demand draft and cheque
Cheque
A cheque is a written document which
contains an order to the bank, to pay a
certain sun of money to a specified
person.
Payment is made after presenting the cheque
to the bank.
Cheque can bounce due to insufficient
balance.
In cheque drawer and payee are different
person.
A cheque needs signature to transfer
amount.
Clearing time – 2days
Valid up to 3 months.
Demand Draft
Demand Draft is negotiable instrument
issued by the bank in favour of certain
person, to transfer of money from one
place to another.
DD is given after making payment to
the bank.
DD can never bounce, payment are not
stopped in DD.
In DD, both parties are bank.
DD does not require any signature.
Validity – 3months
(can be extent)
 Transfer

Transfer of funds can be done through many ways. Some of them are:-
• Cheque - A cheque is a document that orders a bank to pay a specific amount of
money from a person’s account to the person in whose name the cheque has been
issued. Cheque is the common and mostly use way to transfer funds.
RTGS - Real-Time Gross Settlement is a fund transfer system which transfer money
from one bank to another in a real-time. RTGS transactions are not subjected to any
waiting period
IMPS - Immediate Payment Service is an instant payment inter-bank electronic fund
transfer system. IMPS offers an inter-bank services through mobile phones. Unlike
NEFT and RTGS, this service is available 24/7 throughout the year.
IFSC - Indian Financial System Code is critical for NEFT and RTGS transactions.
The IFSC is an alphanumeric code that identifies a bank branch and ensure secure
transfer of funds.
•NEFT - National Electronic Fund Transfer is an electronic payment service
developed by RBI to facilitate transfer of funds from one bank to another in half
hourly batches.
EPH - Electronic Payment Handling (e-payment). Transfer of funds from one to
many account. For Example, the salaries of the employees is
distributed by one bank but distributed to many employees at a time.
 NEFT
National Electronic Fund Transfer (NEFT) is an electronic fund transfer scheme that uses
internet banking or mobile banking to transfer funds from one bank account to another. The
funds are transferred in batches with the money being credited in the beneficiary's account
within a maximum of 2 days.
Benefits of NEFT:-
• Eliminates the need to send physical cheque or demand draft to the beneficiary.
• Facility available 24x7 on Internet (Retail & Corporate) and Mobile Banking Channels.
• No need to worry about loss/theft of physical instrument or likelihood of fraudulent
encashment.
 RTGS
The term "real-time gross settlement (RTGS)" refers to a funds transfer system that allows for
the instantaneous transfer of money and/or securities. RTGS is the continuous process of
settling payments on an individual order basis without netting debits with credits across the
books of a central bank. Once completed, real-time gross settlement payments are final and
irrevocable. In most countries, the systems are managed and run by their central banks.
• KEY TAKEAWAYS
• Real-time gross settlement is the continuous process of settling interbank payments on an
individual order basis across the books of a central bank.
• This system's process is opposed to netting debits with credits at the end of the day.
• Real-time gross settlement is generally employed for large-value interbank funds transfers.
 Remittance
Remittance

Foreign Domestic

Inward Outward NEFT,RTGS,IMPS

Travel currency
Nre
card

Resident
 Stop Payment
A “Stop Payment” is an order by an account holder to the bank to cancel a payment before
it
is processed. A stop payment can only be executed if the cheque or payment has not been
processed by the receiving bank.
After the customer request of stop payment, the bank will flag the cheque that is specified,
and if anyone tries to cash it or deposit it the cheque will be rejected.
Reasons for Stop Payment -
• Stolen or lost cheque.
• Loss of cheque book.
• Insufficient fund to cover the cheque amount.
• Dispute between the depositor and the party.
 Safe Deposit Locker
Axis Bank's Safe Deposit Locker relieves you of all your safety concerns regarding your valuables.
Book the Axis Bank Safe Deposit Locker online and choose the locker size of your choice. The
benefits of Safe Deposit Locker include convenient locker rent payment options, nomination for
hassle-free release of locker contents and much more. Axis Bank locker facilities are available in over
3800 branches. Visit any of the Axis Bank branches near you to get your own Safe Deposit Locker.
Lockers can be hired by -
• Firms
• HUFs
• Limited company
• Schools, colleges
• Trust etc Individual
• Current or saving account holder
Safe Deposit Locker charges
Locker registration charges- 1000/-
Stamp charges -500/-
 Customer Profiler
Customer profiling is a way to create a portrait of you customer to help you make
decisions concerning services.
• It is important because it forces an organisation to focus on the customer they want to
create products and services that are more attractive to that audience while also
realizing economic of scale.
• Bank check, profile of the customer, what they do (Occupation), Salary (Income), If
business (how much time, what type of business, any other account or investment).
Documents needed:-
o Aadhaar Card
o Pan card
o Signature card
o 2 passport size photograph
 Loan

LOAN

Consumer loan Mortgage loan wheels agriculture

Gold
Personal Home loan Two weeler Cash credit
Education loan against property Four weeler overdraft
Loan against security
 Cash Credit

Cash credit facility provide by bank to customer for many purposes. Any individual can avail
this facility from the bank by giving collateral security to the bank. In the cash credit facility
bank take collateral security, on that security bank’s cash facility is provided only to the
business man and the interest rate is lower than overdraft facility. Customer have to pay
interest for the time period for which the customer avail the overdraft facility. In the cash
credit facility the customer have to show stock statement quarterly and on the basis of the
bank find out the drawing power of the customer and then bank gives right to use fund. Bank
gives funding on the basis of turnover and the LTV and whichever is less banks do funding
 Overdraft

Overdraft facility is provided by bank to customer on the basis of FD, Residential property, commercial
property, open land (plot) and life insurance policy. Overdraft carry higher rate of interest and customer
need not to submit stock on quarterly basis and have to pay interest
only for the time period he enjoyed overdraft.
Types of overdraft:-
• Secured overdraft: -
In the secured overdraft bank use to take property as collateral security and on the basis of valuation of
collateral security Bank give overdraft to customer. This kind of overdraft having the 8% rate of return
which is lower as comparison to other.
• Unsecured overdraft: - As in name itself mentioned it is unsecured overdraft in which Bank gives the
overdraft to customer without any collateral security on the basis of their financial and ITR. In this kind
of unsecured overdraft the rate of interest is 13-14%. Bank only use to give unsecured overdraft to
those customer only who
 INSURANCE

General Life

Automobile Term ULIP Traditional

ROP(return of
Health Participative
premium)

Non ROP(return Non

Travel
of premium) Participative

property
Life insurance is a contract between an insurance policy holder and a bank where
the bank
promises to pay a designated beneficiary a sum of money upon the death of an
insured
person (often the policy holder). Depending on the contract, sometimes on other
events such
as terminal illness or critical illness can also trigger payment. The policy holder
typically
pays a premium, either regularly or as one lump sum.
General insurance or non-life insurance policy includes those general insurance
product are
bought as they protect the product against the enforceable regions like damage or
loss of
asset happens the general insurance protect all those possibilitie
THANK YOU