CHANGE MANAGEMENT

What you thinking change management?

1. Chau: Change the methods to solve the problems better

2. Uyen: Possibility and adaptability in business: change product or marketing
3. Tu: Environment change: offline to online: working style: help you to adapt to the
change
4. Khoi: Revolution system of organizations: M&E, local company – global company
5. Khoa: reduce fear, increase productivity
6. Khang: Motivation and control company growing process
7. Huy: become a leader, be confident to solve issue
8. Tien: Softskill to sovle the problems in business
9. Yen: Find solution to deal difficulties
10. Thong: Flexibilty change the working environment, to face unexpected problem
 UNDERSTANDING YOUR BACKGROUND
CRITERIA LEFT RIGHT

JOB Currently have a job Not have a job, only study

Internship

BUSINESS Involve in a business Not involve in any

businesses not

Working on thesis to Not Working on thesis to

THESIS graduation thesis graduation thesis

LEARNING STYLE Love theory Love practice

(Reading book, writing) (working on real project)

LEADERSHIP Perform good as a team Love lead and coordinate

member a team member

TEAMWORK Perform good as a team Love to lead a team

member
 Anh`s
44 numbers

International

42.1 Change

32 Corporates
 Thinkingschool.vn

Lecturer
Thinkingschool.vn
TA HUNG ANH, PhD
Academic Head and Executive board member of Thinking School Vietnam & Thinking School Switzerland
More than 15 years experiences in training and consulting for more than 16 local and international
companies/universities.

Training topics: International Business, Sale management, Develop management skill, Train the trainer

Licenses & Certifications:

1. Assurance of Assessment quality in Higher Education The University of Queensland, 2012
2. ISO 9000:2008 Institution Assessment, BSA ISO, 2012
3. Institutional Research for Education, Pratt Institute, 2012
4. Logical Thinking, Tree Islands Singapore LTD, 2009
5. Customer service, Apollo Education & Training, 2008
PhD MBA International experiences
Professional positions
PhD in Environmental Business and Marketing Coordinator international project
Technology and at Solvay Brussels School Trainer, Academic Director -Thinking School Erasmus Mundus,
Lecturer – Former Research and Development Euro commission
Management at AIT of Economics and manager, Ho Chi Minh University of Technology DAAD alumni
Thailand & Turku Management, Belgium Former Regional Chief representation - Omron Work and travel to 44 countries
University, Finland Healthcare

TRAINING COMPANY
 GAME 1: BUILD A STRONG TEAM
1. Get to know your team members (10 minutes)
• Each team member will introduce your name, hobby
• Choosing a Funny Team Name related to your hobby
• Sharing with each other a problem you have got regarding study
behavior and learning performance that you want to improve
• Present your team members` common problems
Introduce your team (2 minutes/team)
All team members stand up to introduce your team name, slogan and
show up your unity spirit with the funniest style.
 CHANGE
MANAGEMENT
FOR YOURSELF
Discussion

Question 1 :

1. What changes have happened since 2021-2022?

2. What change yourself made?

3. What change you made for other people?

4. Why most of people resist to change?

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ACTIVITY 1: HOW DO MANAGERS UNDERSTAND CHANGE?

1. Why: Why do some people dislike change? Some people like change?

2. When, where: When, where does the change take place?

3. Which: Which skills do you need to change / improve when working in Business
Environment?

4. How: How to prepare yourself for change?

Knowledge, fear control, open mind, control emotion

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Discussion _

Question 2 :

During the past 12 months , what has been change

• Yourself?

• Your family?

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 Changes happens
Reason for success
-------------------------------------------------- ------------------------------ Reason not yet success
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 Living environment
Due to
genes
(DNA)
Childhood enviroment
Family
Education

School

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 Change
mindset

Due to Due to the

major learning
events process

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Enter the
Growth zone
by learning
10 minutes the day (7:00 – 7:10)

Reading the Syllabus and prepare 1 question

you would like to know for your studying

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 Day 2 Preparation

1. Form a group with 4 members, has at least 1 female

2. Reading the Syllabus and prepare 1 question to ask me

3. Reading Chapter 1 book: Organizations and their changing environments

4. Prepare idea for your individual assignment: What you want to improve within the next 3
months until Dec.2023 and in 2024?

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 Day 3 Preparation (Until 7:10)
Reading Chapter 2: The nature of organizational change

Propose Individual assignment:

Request: Propose your individual plan for in 21 days to upgrade yourself through a personal change

Purpose: Practice change management skill at the individual level

1. Manage your lifestyle and health: Health indicator: weight, endurance, exercise, sleeping schedule,

hobby

2. Manage your study plan: English improvement, Graduation planning, Thesis plan, study abroad,

register for 1 online course

3. Manage your business: working plan, internship

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 Day 3 Preparation

Group Work:
Each member proposes 1 topic you would like to work on your group project
assignment related to change management. Group choose 1 topic among 3 topics
1. Choose 1 organization to learning about their change management process
and activities
2. Continue your previous projects: make the impact on the beneficiary people
of your projects (trash management, depression support, meditation….
https://docs.google.com/presentation/d/
1T1aUujoXIdZXeN5kYY0ToeHbsmTyhCYI/edit#slide=id.g13c8453c969_0_0
3. Any topics your group would like to work on

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 Figure learning
Read & learn 15 MINUTES + 10 BREAK (AT 8:35 PRESENTATION)

1. List all the components of the figures

2. Explain Application of the model

3. Give Example about the figure

4. Make Questions

Chapter 2

• G2. Figure 2.2 Balogun and Hope Hailey’s types of change

• G3. Figure 2.3 Plowman’s four types of change

• G1. Figure 2.4 The organizational life-cycle

• G4. Figure 2.7 The Burke–Litwin model of organizational performance and change

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 CHANGE
MANAGEMENT
FOR ORGANIZATIONS
 These challenge awake opposite to with organization _
Number of customer complaints data system often fails and
01 Product and service quality is increasing 05 processes slowly

The company's operating costs are

Competitors continuously launch higher than the average of competitors
02 new, more attractive products 06 in the same industry

Sales of key products are declining

03 07 A series of talented people from the
organization left
current business operation process is
causing difficulties and delays for
04 related departments
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 Day 4 Preparation (Until 7:10)

1. Check and note your individual plan

2. Call on your group member to decide your group

assignment topic

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 Group Work
Each member proposes 1 topic you would like to work on your group project assignment related

to change management. Group choose 1 topic among 3 topics

1. Choose 1 organization to learn about their change management process and activities

2. Continue your previous projects: make the impact on the beneficiary people of your

projects (trash management, depression support, meditation….

https://docs.google.com/presentation/d/1T1aUujoXIdZXeN5kYY0ToeHbsmTyhCYI/

edit#slide=id.g13c8453c969_0_0

3. Any topics your group would like to work on

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 Day 5 Preparation (Until 7:10)

1. Take note your individual plan on your sheet

2. Update with your group members about the

organization your group works on

3. Quiz will start at 7:15 about case “Who moves my

chesse?”
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 Case study “Who move my cheese”
Watch movies: “Who Moved My Cheese”, An Amazing Way to Deal with Change in Your Work and

in Your Life.

Take note what you watch and the lesson you learn

1. What are the four characteristic of characters in the film?

2. Which character would you most prefer to be lost in a maze with, and why? (Blue, Red,

Yellow, or Purple)

3. What does cheese personally represent for you?

4. Lesson learn from the clip? Name the quotes on the wall you can remember?
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 Case study “Who move my cheese”

Watch movies: “Who Moved My Cheese”, An Amazing Way

to Deal with Change in Your Work and in Your Life.

Give 3 Lessons learn from this case about ?

Name the quotes written on the wall by the characters

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 Organizational Structure

Definition

Org. Structure of VLU

Structure of the Organization you choose

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 Day 6 preparation (Until 7:10)

1. Take note your individual plan on your sheet

2. Open the Group Assignment Instruction shared by email

3. Quiz will start at 7:15 about Organization structure

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 Day 8 preparation (Until 7:10)

1. Review the Origami production game

2. Recall you individual assignment to share in today seminar

3. Discuss with your team members for the update group

presentation

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 Origami Production game
1. How could group 2 is the winner?

2. How could group 1 produce the most products?

3. How could group 3 improve the performance in 2nd round?

4. Why did group 4 not perform?

5. What change management you did learn?

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 SEMINAR

CHANGE MANAGEMENT
Implementing a Habit for 21 Consecutive Days

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 Seminar theme
1. How did your 21 days go?

2. Why you choose that habit. Scientific background of your change?

3. The Most challenge & How to overcome?

4. Biggest Achievement?

5. Teach us your lesson

6. If you want others change like you, what will you do?

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 Seminar theme
1. Duy: What is your customer service job?

2. Tiến: How to record you sleep at 11:00?

3. Se, Châu, Khoa: Your story?

4. Việt: How many weight you gain?

5. Thông: how to breathe

6. Tiến, Huy: How is your exercise

7. Nam: Total calories?

8. Khang: Why did not have breakfast?

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4 behaviors resist to change

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GRIT

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 PRINCIPLES OF CHANGE

Principle 1 : The only thing that doesn't change is CHANGE

Principle 2: If you don't like change, you must CHANGE

Principle 3: You are the owner of change, no one else

Principle 4: Action brings change

Principle 5: Small changes every day lead to big changes

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 PRINCIPLES FOR SELF CHANGE

Principle 6: Divide your destination into small steps and conquer each step one by one. If the destination
is a 5000m mountain peak, then divide it into 50 stages of 100m each, and conquer each day.

Principle 7: It's never too late to change

Principle 8: Be proactive in creating positive change , don't wait to be forced to change

Principle 9: As soon as you complacently think you have succeeded, you will lose the achievement. Be
persistent in maintaining your achievements

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Principles of consignment religion the replace change

Principle 10: Communicate and inspire the change among all

stakeholders

Principle 11: Listen to members' sharing and difficulties

Principle 12: Commitment to support to overcome difficulties

Principle 13: Leadership is an example for change

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The original occlusion about receive religion the replace
change

Principle 14: Create a support group for change and develop the
team

Principle 15: Encourage small wins every day

Principle 16: Be tolerant of failures

Principle 17: Create a culture and environment conducive to change.

Change is culture, it is life, not an single event
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 Number material (proof 1.1 ) Guide source

By because Number material

Reason 1 Guide source
(demonstration 1.2 )
Number material Guide source
(demonstration 1.3 )
Argument
Number material Guide source
(demonstration 2.1 )
By because Reason 2
Number material Guide source
(demonstration 2.2 )

Number material (proof 3.1 ) Guide source

By because Reason 3
Number material (proof 3.2 ) Guide source

By because Reason 4 Number material (proof 4.1 ) Guide source

Reasoning
Argument _
Evidences Sources
 Debate

Rhetoric

Speech

Presentation

Delivery message
Communication 65
Argument structure model

AREs
• Arguments – Argument (Opinion)

• Reasoning – Reasoning (Logic)

• Evidences – Evidence (Data)

• S ources – Sources of evidence

 Reason 1 Graduated from RMIT Degree
By Specialized subject
because
Tung is a good employee and
GPA: 8.5 Board point
Reason 2
accumulation pole

Skill - Knowledge English: 6.5 IELTS IELTS certificate

Reason 3 KPI achieved and exceeded 100% Income, commission

Work results
Successfully organized 3 events Paper certification ,
during the year reward
Reason 4
Receive review of
Always help Friend raft and Okay
Friend - relationship much Friend precious
colleagues and
superiors

Argument Reasoning Evidence Source

 Số liệu (minh chứng 1.1) Dẫn nguòn

Bởi vì Lý do 1 Bằng chứng Số liệu (minh chứng 1.2) Dẫn nguòn

(lập luận 1) là

Số liệu (minh chứng 1.3) Dẫn nguòn

Luận điểm
(kết luận)
Số liệu (minh chứng 2.1) Dẫn nguòn
Lý do 2 Bằng chứng
Bởi vì
(lập luận 2) là
Số liệu (minh chứng 2.2) Dẫn nguòn

Lý do 3 Bằng chứng Số liệu (minh chứng 3.1) Dẫn nguòn

Bởi vì
(lập luận 3) là
Số liệu (minh chứng 3.2) Dẫn nguòn

Lý do 4 Bằng chứng
Bởi vì là Số liệu (minh chứng 4.1) Dẫn nguòn
(lập luận )

Argument Reasoning Evidences Sources

Luận điểm Lập luận Bằng chứng Nguồn
 Lý do 1 Tốt nghiệp RMIT Bằng cấp
Bởi vì Chuyên môn
GPA: 8.5 Bảng điểm
Tùng là NV giỏi và
Lý do 2
Kiến thức và kỹ năng
English: 6.5 IELTS Chứng chỉ IELTS
khác
tích cực

Lý do 3 KPI đạt và vượt 100% Thu nhập, hoa hồng

Kết quả công việc

Tổ chức thành công 3 sự kiện trong Giấy chứng nhận, khen
năm thưởng
Lý do 4
Luôn giúp bạn bè và được nhiều Nhận xét của đồng
Quan hệ với bạn bè bạn quý nghiệp, cấp trên

Nhận định Lý do Bằng chứng Nguồn

 PREPARE FOR ARGUMENTS

1. Each group prepares arguments in advance according to the ARES model for 2 group topics
2. Do both pros and cons sides on a topic regardless of the group's bias
3. In the group debate, lots will be drawn at random and will take a side for or against

Round 1: Group 1 vs Group 4 Should couples live together (sống thử) before
official marriage?

Round 2: Group 2 vs Group 3: Should the law ban the death penalty sentence
(dừng áp dụng án tử hình) in Vietnam?

Round 3: Winner of Round 1 Vs Round 2: Should we use the student attendance

checking (điểm danh đi học) in university?
 Chủ đề nhóm & Đợt tranh luận

Vòng 1: Nhóm 1 và Nhóm 4: Cặp đôi có nên sống thử trước hôn nhân
chính thức hay không?

Vòng 2: Nhóm 3 và Nhóm 4: Nên loại bỏ án tử hình tại Việt Nam hay
không?

Vòng 3: Thắng vòng 1 và Tháng vòng 2: Có nên sử dụng hình thức điểm
danh tại môi trường đại học không?
 Vòng 1: Tuyên bố và làm rõ
1 A1 Tuyên bố các quan điểm chính của A 1 phút
2 N2 Hỏi A1 để làm rõ luận điểm của A – Hỏi đáp Đội A làm rõ 2 phút
3 N1 Tuyên bố các quan điểm chính của N 1 phút
4 A2 Hỏi N1 để làm rõ luân điểm của N – Hỏi đáp Đội N làm rõ 2 phút
Vòng 2: Tranh luận (các đội có 3 phút để chuẩn bị)
5 N3 Đưa ra các phản bác của N đối với A 2 phút
6 A3 Bảo vệ luận điểm của A và phản bác lại các luận điểm của 2 phút
N
7 N1 Bảo vệ luận điểm của N và phản bác lại các luận điểm của 2 phút
A
8 A1 Bảo vệ luận điểm của A và phản bác lại các luận điểm của 2 phút
N
9 N2 Bảo vệ luận điểm của N và phản bác lại các luận điểm của 2 phút
A
10 A2 Bảo vệ luận điểm của A và phản bác lại các luận điểm của 2 phút
N
Vòng 3: Kết luận (Các đội có 2 phút để chuẩn 72
 Round 1: Declare and Make Cla

1 A1 Declaie the Argument of A 1 minute

2 N2 Ask A1 to clarify the Argument of A – Q&A Team A does clearly 2 Minutes

3 N1 Declare the Argument of N 1 minute

4 A2 Ask A1 to clarify the Argument of A – Q&A Team N does clearly 2 Minutes

Round 2: Debate ( the team have 3 minutes to prepare)

5 N3 Propose the objective of N for A 2 Minutes

6 A3 Secure argument of A and object argument of N 2 Minutes

7 N1 Secure argument of N and object argument of A 2 Minutes

8 A1 Secure argument of A and object argument of N 2 Minutes

9 N2 Secure argument of N and object argument of A 2 Minutes

10 A2 Secure argument of A and object argument of N 2 Minutes

Round 3: Conclusion ( The team have 2 minutes to standard bag )

11 N3 Conclusion from N 1 minute

12 A3 Conclusion from N 1 minute

Board of Directors Refer to the 5P comments and conclude essay

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TIÊU CHÍ CHẤM ĐIỂM TRANH LUẬN
Tiêu chuẩn Ghi chú Thang điểm A N
Tranh luận 1. Luận điểm có đi vào vấn đề tranh luận 50
- Luận điểm chính không? Có bị lạc đề không
- Lập luận 2. Luận điểm có rõ ràng, có đi vào trọng tâm
- Bằng chứng vấn đề tranh luận? Lập luận có logic
không? Có bị mắc lỗi ngụy biện không?
3. Bằng chứng có mạnh không? Có khách
quan không? Có đáng tin cậy không? Có
liên quan không?

Quản lý thời gian Có dùng hết và hiệu quả thời gian cho phép 10

Kỹ thuật trình bày, 1. Giọng nói có rõ ràng, thuyết phục? 20

tranh luận 2. Ngôn ngữ cơ thể?
3. Tính mạnh mẽ, hiệu quả, thuyết phục
Phối hợp giữa các 1. Các thành viên có phối hợp hiệu quả, nhịp 20
thành viên nhàng, hỗ trợ nhau không?
2. Có thống nhất ý kiến không?
Tổng cộng 100
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DEBATE SCORING CRITERIA
Standard Note Point ladder A N
Debate content 1. The debate content focus on the argument or not? 50
2. Is the debate point is stated clear and not out of the
topic?
3. The reasons are logically present
4. There are no fallacies
5. The evidence is strong, trustful, relevant with data
6. The sources are reliable and scientific based

Time Use time effectively 10

management
Presentation and Is the voice of person clear and convincing? 20
debate techniques Did they use appropriate Body language?
Strong, effective, convincing in presenting the reasons

Coordination Do members coordinate effectively, smoothly, and 20

among members support each other? Is there consensus among members?
Total add 100

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