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  • Active Listening Lecture

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    John Thimoty Romero
    12 views15 pages
    Active listening involves fully focusing on the other person without distraction. It demonstrates interest in understanding their perspective and helping solve problems. Effective techniques include building trust, showing concern, paraphrasing to confirm understanding, using body language like eye contact and nodding, asking open and clarifying questions, and waiting for your turn to speak rather than interrupting.

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    Active listening involves fully focusing on the other person without distraction. It demonstrates interest in understanding their perspective and helping solve problems. Effective techniques include building trust, showing concern, paraphrasing to confirm understanding, using body language like eye contact and nodding, asking open and clarifying questions, and waiting for your turn to speak rather than interrupting.

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    © All Rights Reserved
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    12 views15 pages

    Active Listening Lecture

    Uploaded by

    John Thimoty Romero
    Active listening involves fully focusing on the other person without distraction. It demonstrates interest in understanding their perspective and helping solve problems. Effective techniques include building trust, showing concern, paraphrasing to confirm understanding, using body language like eye contact and nodding, asking open and clarifying questions, and waiting for your turn to speak rather than interrupting.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 15

    Contents:

    • What is Active Listening?

    • Active Listening Techniques

    • Active Listening Responses


    What is
    Active
    Listening?
    Active
    Listening
    - the process by which an
    individual secures information
    from another individual or
    group.
    Why the
    need for
    Active
    Listening?
     redirects your focus
    from what is going
    on inside of your
    head to the needs
    of your respondent
     Proves that you are
    interested in the
    organization’s
    challenges and
    successes
     Proves that you are
    ready to help them
    problem-solve work
    issues
     Proves that you are a
    team player rather
    than self-absorbed
    In essence, active
    listening is proof that
    you are a critical
    thinker.
    Active
    Listening
    Techniques
    Active
    Listening
    Techniques
    involve the
    following:
    • Building trust and
    establishing rapport

    • Demonstrating concern

    • Paraphrasing to show
    understanding
    • Using nonverbal
    cues which show
    understanding such as
    nodding, eye contact, and
    leaning forward

    • Brief verbal affirmations


    like “I see,” “I know,”
    “Sure,” “Thank you,” or “I
    understand”
    • Asking open-ended
    questions

    • Asking specific questions


    to seek clarification

    • Waiting to disclose your


    opinion

    • Disclosing similar
    experiences to show
    understanding

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