(TRANSFORMING GOVERNMENT SERVICES FOR THE DIGITAL AGE)

PRESENTED BY – JANNAT AHMED SIDDIQUEY

DATE – 16/10/2023
CONTENTS
 Introduction to E-Governance.
 What is E-Governance?
 The importance of E-Governance.
 Types of E-Governance.
 E-Governance service on Mobile (M-Governance).
 Benefits of E-Governance on Mobiles.
 Challenges of E-Governance service on Mobile.
 Case Studies.
 Future Trends.
 Conclusion.
 Introduction

In modern digital age, the transformation of government operations and public

administration has been nothing short of revolutionary. Electronic Governance,
often referred to as E-Governance, stands as the vanguard of this
transformation, fundamentally reshaping the way governments interact with
their citizen and deliver public services. E-Governance leverages advanced
technologies, primarily the internet and information and communication
technologies (ICTs), to enhance the efficiency, transparency, accessibility, and
inclusivity of government functions. In this context, it becomes imperative to
explore the various facets of E-Governance, its applications, benefits, and
potential pitfalls, as it continues to shape the future of governance worldwide
 What is E-Governance?

E-governance, short for electronic governance, refers to the use of information and
communication technology (ICT) to facilitate and enhance the delivery of government services,
improve government operations, and engage with citizens and businesses. It is a broad concept
that encompasses various digital tools and platforms to make government processes more
efficient, transparent, and accessible.
Key elements of e-governance include:
 Online Services
 Digital Communication
 Data Management
 Transparency
 Citizen Engagement
 Security and Privacy
 Digital Inclusion
The importance of E-Governance

 Efficiency and Effectiveness

 Transparency and Accountability



Accessibility
Citizen Engagement
Importance?



Reduction in Corruption
Improved Service Quality 
 Data-Driven Decision Making
 Time and Cost Saving
 Environmental Benefits
 Global Competitiveness
Types of E-Governance

 Government-to-Citizen(G2C)
 Government-to-Employees(G2E)
 Government-to-Business(G2B)
 Government-to-Government(G2G)
 Mobile Governance(M-Governance)
 Social Media Governance
 E-Taxation
 E-Voting
 E-Transportation(E-Traffic)
E-Governance on Mobiles(M-Governance)

E-governance on mobile devices, often referred to as "m-governance" or "mobile governance," is a subset

of electronic governance that leverages mobile technology to enhance government services,
communication, and engagement with citizens.
Some key aspects of M-Governance are:
 Accessibility
 Convenience
 Mobile Apps
 Identity Verification
 Data Collection
 Emergency Services M-Governance
Benefits and Challenges of M-Governance

Benefits of M-Governance: Challenges of M-Governance:

 Convenience
 Real-Time Updates
 Efficiency and Speed
 Data Accuracy
 Security and Authentication
 Global Competitiveness
 Reduce Corruption
 Digital Divide
 Security Concerns
 Technical Compatibility
 Digital Literacy
 User Trust
 Funding and Sustainability
 Interoperability
Case Studies

1. India : Aadhaar
2. Estonia : e-Estonia
3. Singapore : Smart Nation
4. United States : Healthcare.gov
5. United Kingdom : GOV.UK
6. Australia : myGov
7. Brazil : Digital Government
Future Trends of E-Governance

 Artificial-Intelligence(AI) and Machine Language

 Blockchain for Security and Transparency
 Open Data and Data Analytics
 IoT Integration
 5G and Connectivity
 Mobile-First Approach
 Cybersecurity Enhancements
OF
 Human-Centric Design E-GOVERNANCE
 IN CONCLUSION, E-GOVERNANCE REPRESENTS A
TRANSFORMATIVE FORCE THAT IS RESHAPING THE
WAY GOVERNMENTS OPERATE AND INTERACT WITH
THEIR CITIZENS. IT OFFERS A MULTITUDE OF
BENEFITS, INCLUDING ENHANCED ACCESSIBILITY,
EFFICIENCY, TRANSPARENCY, AND CITIZEN
ENGAGEMENT.

HOWEVER, IT IS ESSENTIAL TO ACKNOWLEDGE AND

ADDRESS THE CHALLENGES THAT COME WITH E-
GOVERNANCE, SUCH AS DIGITAL DIVIDE,
CYBERSECURITY THREATS, AND PRIVACY CONCERNS.

CONCLUSION
AS WE MOVE FORWARD, E-GOVERNANCE WILL
CONTINUE TO BE A CORNERSTONE OF MODERN
GOVERNANCE, EMPOWERING CITIZENS, IMPROVING
PUBLIC SERVICES, AND ULTIMATELY CONTRIBUTING
TO MORE EFFICIENT, RESPONSIVE, AND ACCOUNTABLE
GOVERNMENTS. IT IS A JOURNEY THAT PROMISES TO
DRIVE POSITIVE CHANGE, FOSTER INNOVATION, AND
BRING GOVERNMENTS CLOSER TO THE PEOPLE THEY
SERVE IN AN INCREASINGLY DIGITAL WORLD.
THANK YOU !

-JANNAT AHMED SIDDIQUEY

BBA, 1ST SEM
ROLL NO - 13