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An Introduction
Dr. J D Chandrapal
MBA – marketing , PGDHRM, P HD, CII (Award) – London
Development Officer - LIC of India – Ahmedabad - 9825070933
Decision Making a Primary Function
Primary function of a Manager
to make quick and right
decision (Rational or sound)
Relevance
Cost Benefit
Analysis
Time
Personal experience
and common sense
Ideological beliefs
and values
Research
Overgeneralization 1
2 Selective observation
Premature closure 3
4 Halo effect
False consensus 5
Five Errors in Everyday Decisions
Fr
Sy ee
ste fro
ma m
tic Bi
I nq as es
ui r
y ti on n c
t i on ra i de
i za de E v
eral n si al
n o ri c
Ge l C pi
efu Em
ar
C
Research
Research supports
supports decision
decision making
making through
through collecting,
collecting, analysing
analysing and
and
interpreting
interpreting information
information to
to identify
identify and
and solve
solve business
business problems.
problems.
• Use of information & data is a function of the direct & indirect effects
of environmental, informational, organizational, and individual factors
Beliefs &
Philosophy
Assumptions
Ontological
Assumption Positivism
Epistemological Realism
Assumption
Interpretivism
Axiological
Assumption Design & Pragmatism
Methods
Methods
and
Techniques
Which precise procedure to use?
Methodolo
Which data can we collect?
gy
How can we go about acquiring that knowledge?
Epistemolo
gy
What & how can we know about it?
Interpretiv
Inductive Subjective Biased Qualitative
ism
Qualitative
Deductive/ Objective or Value-
Pragmatism and/or
Inductive subjective free/biased
quantitative
Five Errors in Everyday Decisions
n Se
atio lec
aliz ti v
eo
er
bs
g en er
er va
v ti o
O n
Pre
Fal
m
se
ature
con
sen
cl o s
su
ure
s
Halo effect