Implications and Future

Research
The implications and future research in the field of customer service and
artificial intelligence are crucial for driving innovation and progress. It is
essential to explore the potential of integrating General Artificial Intelligence
(GAI) and Language Learning Models (LLM) to revolutionize customer service
delivery. The demonstrated improvements underscore the transformative power
of this integration, paving the way for enhanced service experiences and
operational efficiency.

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Implications and Future Research
1 Acknowledgment of Limitations
It is imperative to acknowledge the limitations and identify future research needs, particularly
in exploring the sustainability and potential challenges associated with the integration of GAI
and LLM.
Contributions to the Literature
Detailed Empirical Analysis

The research offers a comprehensive and detailed empirical analysis of the integration of GAI and
LLM within the specific context of Microsoft Intune, providing valuable insights into its practical
implications and challenges.
Contributions to the Literature

1 Practical Implications
The study provides valuable insights into the practical implications and challenges associated
with the technological shift brought about by the integration of GAI and LLM in customer
service delivery.