Consono MD110 BC10

 (Mobility Para todos)

 Nuevas facilidades para el usuario final

 Nuevo Voice Mail Interno

 Reducción de costos en llamadas

 Mejoras en Call Center

 World class S&NM

 Protección de la inversión

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 1()

  Cordless for everyone

Mobility  Voicemail for everyone

 Personal Number for everyone

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 2()

 Voicemail for everyone

No lost messages !
 Voicemail on a board
 Basic functionality
– Recording of greetings
– Scroll and retrieve messages on site
– No forwarding
 20 000+ mailboxes in one MD110
 300 mailboxes, 16 sessions on one board.
 O&M via MD110 commands

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 3()

 Integrated Voice Mail (IV) positioning

MD110 Voice systems MD110

Voice Voice Voice Voice
100 200SX 200 250-i 300 IV
Ports 2-8 4-12 4-64 4-64 4-128 16-1584
Incremental expansion* 2 2/4/8 2/4/8 2 2/4/8 16
Maximum storage hours 11 538 538 168 1080 72-7128
Max no of mailboxes 500 5000 5000 5000 10000 300-29K
Classes of service 128 255 255 255 255
AMIS Yes Yes Yes Yes Yes No
OctelNet No Yes Yes Yes Yes No
VoiceNet Yes Yes Yes Yes Yes No
Digital Networking No Yes Yes Yes Yes No
Fax mail No Yes Yes Yes Yes No
Visual Mailbox No Yes Yes Yes Yes No
VoiceDesigner (IVR) No Yes Yes Yes Yes No
* Increments of 2 for DLC16 & DTIC + LIC2, LIC4 & LIC8
200SX is a RESTRICTED 200 system to 12 ports (no other differences)

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 4()

Personal Number for everyone

Always available on ONE number !

 Personal Number in MD110

 Numbers in the profile can be internal,networked or external

 Profile selection via DISA or WWW

 No support for fax and call progress messages

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 5()

 MD110 Personal Number
 The Personal Number gives the user a total of 5 different distribution lists or
profiles, each list with up to 5 predetermined destinations (internal, private
or public)

 Each list should be dedicated to a specific work situation (at office, working
at home, on vacation, etc)

 The destinations are tried in succession, the next alternative is tried if the
present choice is unavailable, busy or does not answer

 The feature is available to:

– all telephone users in the system

– directory numbers without terminal, i.e. virtual extensions

 Optional feature. Implemented with new MD110 SW units

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 6()

 MD110 Personal Number
User interface

System telephones show in the display which list

is active, e.g. “ACTIVE LIST 1”
Active profile is chosen by:
– procedure from own terminal, *FC*Listno#
– procedure from an operator *FC*PN*Listno#
– via DISA: *75*Reg.Auth.Code*PN# - dial tone - *FC*Listno#
The information in the table is handled:
– with I/O command
– with new Personal Screen Call Server.

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 7()

End user
 Dial-by-name

 Name/Number log

 Virtual extension

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 8()

 Dial By Name

 The feature gives access to an integrated directory via the DBC

digital phone keypad.
 The directory allows internal numbers, private network numbers
and public number entries.
 Maximum capacity is 30,000 entries
 Each entry contains Name (10+10 characters), Number (20
characters) and Auxiliary information (9 characters) .
 The feature is supported for Dialog 3203/3213.
 Optional feature. Implemented with new MD110 SW units.

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 9()

 Dial By Name, user Interface

Pressing the directory soft key, the following display is

presented, then the characters are entered with the keypad.

13:3027AUG 1998

DEL SPACE SRCH EXIT

The search key can be pressed anytime and the first hit in the
database is presented:

ISAKSSON LEIF 85020514

AUX. INFO
UP DOWN DIAL BACK

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 10()

 Name and Number Log

 Log of up to 16 unanswered calls (to ODN or ADN) per each system

telephone.
 For each logged call, the calling number, time, date and, if
received, the name of the calling user are saved.
 Compatible and available for all existing System Telephones with
display and soft keys.
 Optional feature. Implemented with new MD110 SW units.

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 11()

 Name and Number Log
User Interface
A function key with LED is assigned to number log function.
The LED flashes when a new unanswered call is logged.
Pressing this key, number log menu is shown in the display:

LOGGED CALLS: 11
14:30 26SEP 1998 WALLENBERG 85021616
NEXT DEL DIAL EXIT

With the soft keys the user can scroll, delete or dial directly
to the stored numbers.

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 12()

 Virtual Extension

 An extension defined with

– Number
– Name
– Common Service Profile
– But NO Physical terminal
 Initiated by I/O commands
 Available services
– Personal Number
– Authorization code
– Message Diversion
– Follow me
– External Call Forwarding

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 13()

 Virtual Extension (Cont’d)

 Applications
– Free seating, Hot Desking, Flexible Office

 Example: Hot Desking obtained via

– Changing extension between real and virtual
– Use of Repeated Individual Diversion
– Special CTI application using I/O commands

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 14()

 Choice of language (in display)

 Digital System telephones

 10 languages possible, 5 pre-programmed
 Default language per exchange with MDP
 Choice/user via I/O command
 Users choice via procedure, e.g. *08*3#
 Optional feature

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 15()

 New I/O, NIU
and improved Call Center

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 16()

BC10 I/O Consolidation and High capacity

9.6
Kbps
 AppLink (ELU)

10 Mbps/38.4 Kbps
 MIS/GICI (ICU)

 All applications (NIU)

 Service (IPU)

 SMDR (SIU)

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 17()

 The new hardware NIU in BC10

System capacity
124 NIU's
* New hardware - NIU
124 I/O ports
- 1 LAN interface on the board (10 Mbps)
4 NIU’s per LIM
20 MML ports initiated - 3 Improved V.24 (upto 38.4 Kbps)
6 sessions logged-on - 1 SCSI disk interface (1 ATA disk interface)
* On-board Firmware
Board capacity - A complete TCP/IP stack
16 TCP/IP connections - Telnet and FTP servers.
6 telnet (MML)
- Downloadable firmware.
5 ftp
1 V.24 with PPP * New PLEX - The I/O API
- Generic signal interface

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 18()

BC10 High capacity Call center with NIU

PSTN Dallas New York

ANCD
ANCD
PSTN

PSTN CSTA/MIS load sharing

CSTA/MIS security back-up
Los Angeles CSTA improved event reporting
(AL-server)
CSTA “cold standby”

CCM-server AL-server CCA-server DNA-server CCA/CCM/OWS clients

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 19()

BC10 Remote Service with NIU

Downloadable FW and SW updates

PSTN MDDT using V.24/PPP

RAS

Internet MDDT using TCP/IP

RAS

firewall issues

LAN

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 20()

Networking
 Dynamic Route Allocation

 “Simple” Network Roaming

 Traffic over IP

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 21()

Dynamic Route Allocation

Saves money on traffic !

 Replaces leased lines with switched

 Full networking functionality

 Voice compression and dynamic bandwidth allocation

 Can be used in other intervening networks e.g. ATM or IP

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 22()

Simple Network Roaming

Use your cordless at different sites !

 Personal Number will locate the user

 Roaming can be done between four different systems

 Terminal needs to be registered

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 23()

BC 10 NETWORKING
DYNAMIC ROUTE ALLOCATION
 Logically, an ISDN QSIG Tie-Line !
– Full Features, E.G.
User and Operator Services
Voice Compression
Traffic Recording
Call Completion
 Physically, Nothing !
– Bandwidth on Demand
Set-up As Needed Via Digital IVN/PSTN

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 24()

 BC 10 NETWORKING
DYNAMIC ROUTE ALLOCATION

PSTN AC=08

Digital

422
trunk,

. .
CAS/CCS
MD 110
MD 110 “D”
DYNAMIC ROUTE 1
TEL. NUMBER = 08-422XXXX

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 25()

 BENEFITS USING DRA

 DRA will replace ordinary QSIG when it’s not economic to

rent a tie-line or buy a VPN solution.

 The customer can connect even very small branch offices to

the private network.

 DRA can be used as an alternative route if the ordinary tie-line

has very high traffic or is broken.

 User-to-user information where ISDN level 3 is not supported.

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 26()

 CAPACITY USING DRA

 DRA supports only the following bearer capabilities:

- Speech
- 3.1 kHz audio
- 16 kbit/s unrestricted data

 DRA requires the Voice Compression function i.e it’s

necessary to use voice compression boards. This will limit the
maximum number of DRA trunk individuals.

Every board will offer 8 compression individuals.

 Maximum 38 voice compression boards in one LIM.

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 27()

 Traffic over IP

Low cost transmission for PBX interconnect !

 Voice over IP

 Dynamic use of the network

 Gateway supporting DSS1

 Interworks with DRA

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 28()

IP Connectivity Cheap Routing

PUBLIC
ISDN

MD 110 MD 110
GATE ISDN PRA
BC X ISDN PRA GATE WAY
WAY IP-netw. BC X
Routers
etc.

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 29()

S&NM
 Cordless now included

 Performance measurement

 S&NM over the LAN

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 30()

 Cordless now included

 One point of entry, D.N.A.

 Easy terminal installation - over the air

 Less moves & changes in a cordless installation

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 31()

 Performance measurement

More efficient system performance measurement

 Up to 250 objects can be monitored simultaneously

 Performance Manager for analyzing the data

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 32()

 S&NM over the LAN

Speed, reliability & flexibility!

 Using integrated Ethernet

 Speed of updating

 Reliability using IP

 Flexible connectivity

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 33()

Call Center
 Capacity

 Resilience

 Dialed Number Identification

Service, DNIS

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 34()

 Call Center Capacity

Ready for high peak traffic !

 Improved to up to 25 calls/sec

 TCP/IP connection
– Improved speed of output information to Call Center applications

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 35()

 Call Center Resilience

Reduced risk of down time!

 Resilience in communication MD110 and

external Call Center applications

 Using multiple links over Ethernet

– cold standby
– multiple LIMs
– multiple LANs

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 36()

 Dialed Number Identification Service, DNIS

Service can be improved!

 Display of called number/service up to 1000 entries

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 37()

MD110 CALL CENTER -98
4220514

PUBLIC NETWORK
ACD group 1

MD 110 MD 110
DNIS for the VIPs

DN NAME ACD
20000 ERICSSON 1
BC10 BC10
20514 MICROSOFT 12
24999 CISCO 99
ACD group 12

Capacity for the IPs

BIM/LAN 25 call per second

CCM 3.0 Resilience
CCA 2.0 CCM link redundancy ACD group 99
AL 4.0 for the NIPs

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 38()

MD110 BC10, The All Contained Module, ACM

 ACM is a replacement product for MD110 Mini

 Enhanced capacity with new Power unit (incl. IV)

– Single Module: 30 trunks, 112 analog/digital extensions
– Two Modules: 60 trunks and 304 analog/digital extensions

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 39()

MD110 BC10 Capacities, LIM

 Single LIM system 640 Ext dig/analog

 Two (2) LIM system 1280 -”-
 3-...LIM system (450 ext/LIM) 1350-... -“-

 Application Link groups/syst. 4

 Appl.Link group interfaces/LIM 1 /AL-group

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 40()

MD110 BC10 New hardware, control system boards

 NIU (16), replaces IPU, ICU and SIU. Interfaces supported:

3xV.24, Ethernet 10BaseT and 10Base2

 LPU5/3 (16), revised with 64MB RAM (old LPU5 boards can be
upgraded)

 HDU7/2, new SW back-up disk (SCSI-interface) for NIU and IPU

 DSU/4 R8B, revised to open up 2Mbps signalling also in old

back planes. This allows new device boards to be introduced
in old installations without restrictions.

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 41()

MD110 BC10 New hardware, device boards

 SPU2 (16CH), VMU or VCU2 dependent on firmware

 HDU7/1, part of Integrated Voice Mail (ATA-interface)
 VCU/3, (4CH/16TS), with fax recognition (V.27t, V.29 and V.17)
 ELU30, (12CH/16TS) for analogue extensions with MW (voltage
ramp-up or polar reversal) or 12/16kHz receiver, replaces
ELU24
 TLU82 (8CH), Loop Start, Ground Start, replaces TLU41 and
TLU74
 TLU81 (8CH), Current Feed, MFC-R2, Wink Start, replaces
TLU24/1,-/3, TLU42 and TLU73
 FTU2 (8CH), with filters, replaces FTU (16)

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 42()

MD110 BC10 New hardware, power and magazines

 RG5DC, replaces PU5DC and REU

 PSU75, new AC/DC power unit, 7.5A/48VDC, for the ACM,

replaces AC/DC 5A

 LBP20, new back plane for DECT, replaces LBP16

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 43()

MD110 BC10, Cost reduction

 built in basic voice processing (no need for external equip.)

 multi-functional I/O board, NIU (no: SIU, ICU, IPU)
 HDU7 in single board slot
 enhanced capacity with the ACM (no power limitations)
 enhanced capacity with TLU81 and TLU82 (from 2 to 8 times)
 new inter-LIM cabling, “LIM in two stacks”.Less dramatic upgr.
 firmware download to: VMU and NIU. Fast upgrade.

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 44()

 Upgrading - BC9 to BC10

 All BC9 functionality is included

 All old hardware is supported

 New boards e.g. voice-mail can be deployed in old cabinets

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 45()

Sales objects

 Simplified product structure

 Easier to sell
 Priced per user/port for
New sales
Add-on
Upgrading
 Software lock and license control
 Buy what you use - functionality priced separate

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 46()

Strengths to traditional competition

 First scaleable Cordless PBX

 All the strengths of MD110
 Unique mobility features
 CTI applications for cordless users
 It is all based on standards and open interfaces
 And it is available to already installed MD110 systems

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 47()

 COSMOS Field Trial
Sweden Austria

Netherlands
Belgium

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 48()

 Field Trial - Sweden/EDT
Nacka 1
16 LIM/BC10 I
1 Group Switch S EME Network
Q-SIG
D SEA Network
Q-SIG N EUS Network
X EEI Network
Nacka 2 EMN Network
ISDN
8 LIM/BC10

Q-SIG
ECN-DPNSS-CAS

EPK/KA ECN/HF
7 LIM/BC10 21 LIM/BC10
Q-SIG
2 Group Switches

Q-SIG

Q-SIG
Q-SIG
EDT/AL ERA/KI
21 LIM/BC10 68 LIM/BC10
2 Group Switches
HF
63 LIM/BC10

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 49()

 Conclusion
New I/O
CC improvements

Platform for
many solutions
and applications
End user features

MD110 BC10
M ai l
•Dial by name
•Name and number log
•Change of language
Integrated Voicemail •Personal number

Networking, DRA

RT/EUS/B/BDD John Whelan Doc. # EUS/B/BDD-98:00 Rev. PA1 50()