Seller Health Score

Objective

Entrust ownership of the

Track/drive & improve case to its assignee to
sellers’ health through a achieve better seller
systematic process experience, monetization,
and ownership

Evolved version of TP
Points
 Benchmarking- UDAY Scheme

Learnings from UDAY scheme to revive DISCOMS How is Health score comparable to this concept?

Visibility and
Flexibility to
matrix to improve
modify basis
hygiene
business needs
parameters
Financial Operational Cost
Turnaround Improvement Reduction

Own Track Improve

Benefits of Seller Health

Identify Improvement
Areas

Improve Seller Engagement

Deliver Targeted Servicing

Reward Positive Behaviour

Parameters of Health Score

Active Days (100% Weightage)

LMS Replies (35% Weightage)

PNS Success Rate (25% Weightage)

Tracking Levels Individual Branch Region

 Scoring Grid
Active Days LMS Replies PNS Success %
Catalog Score TS Catalog Score Catalog Score TS Catalog Score Success Rate Score
0-1 days -1 0-1 days -1 0 -1 0 -1
2-5 days 0 2-5 days 0 1-5 Replies 0 1-5 Replies 0 0-20% -1
6-9 days 2 6-10 days 2 6-20 Replies 2 6-20 Replies 2
10-12 days 5 11-15 days 5 21-30 Replies 5 21-60 Replies 5 21-40% 0
>12 days 10 >15 days 10 > 30 Replies 10 > 60 Replies 10
Star Score Leader Score Star Score Leader Score 41-60% 2
0-1 days -1 0-1 days -1 0 -1 0 -1
2-6 days 0 2-6 days 0 1-20 Replies 0 1-20 Replies 0 61-80% 5
7-12 days 2 7-12 days 2 21-100 Replies 2 21-100 Replies 2
13-19 days 5 13-19 days 5 101-200 Replies 5 101-200 Replies 5 > 80% 10
>19 days 10 >19 days 10 > 200 Replies 10 > 200 Replies 10

100% of Active Days 35% of LMS Replies 25% of PNS Success

Achieved Points
Score Score Score

Total Eligible Points 16

GLID Health score = Achieved Points/ Total Eligible points
Features of Scoring Matrix

Negative All
Cust type
marking to parameters
wise Non-linear
reinforce are taken
parameter marking
positive for last 30
grading
behavior days
Visibility on L1 Dashboard
Health Score: Visibility on L1 dashboard

Aggregated
health score

Display GLID
level health
score
Health Score: Visibility on L1 dashboard

Modifications to the “Reason” card

Thankyou