ITS Future State and Roadmap

April 2018

14/11/2017 Version: [###] Classification: Internal Owner: [Insert name]

1
 Current Landscape (Related to ITS)

GXS TRADING GRID @REMOTE

CUSTOMERS REMOTE
EDI GATEWAY
DIAGNOSTICS
SERVICENOW
CASE, INCIDENT,
WORKFLOW
punch-out
MANAGMENT SOFON
SSET
CALCULATION &
QUOTATION TRANSPORT CARRIERS
MANAGEMENT
ORACLE COMMERCE (ATG)

WEB & JD EDWARDS

COMMERCE ENDECA
SERVER
SIEBEL ORACLE E-BUSINESS WAREHOUSE
SHIPPING
MANAGEMENT
SUPPLY CHAIN CONTRACT
PLANNING MANAGEMENT
SFA CALL CENTRE
LEASE FACTORIES
MANAGEMENT
BILLING

SIEBEL RIONS / SPAREPARTS

SALES HANDHELD ORDER INSTALLED BASE
E-SERVICE MANAGEMENT
ORDER ENTRY MOBILE INVENTORY &
& VALIDATION ENGINEER WAREHOUSE SHIPPING
FINANCIALS MANAGEMENT

OTM
ON THE MOVE

FS SYSTEM
BUSINESS
PRODUCT SUPPLIERS
INTEGRATION
GUIDE
SERVER

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 Roadmap to Oracle Cloud
Step Description Applications Notes Cost Time Delivery
(Months) Date
• Enterprise Data
1 Reconciliation Compliance Management 6 October 2018
• Account Reconciliation

2 ITS Solution – RDE • See following slides 12 June 2019

3 ITS Solution Rollout • See following sides 12 June 2020

• Pricing Master
for All
• Pricing Master Products.
4 CPQ as replacement for SOFON
• Product Master (Core) • Remove
Siebel from
Order flow.

5 Migrate OpCo and RCAP • Customer Hub 2022

6 RESCM and ESPC 2022

• Maintenance Cloud
7 Retire Siebel 2023
• Field Service

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 ITS Roadmap
Step Description Applications Notes Cost Time Delivery
(Months) Date
• Covers all
• Order Management OpCo’s using
Product Data Migration to • Product Master Data FS Systems
master in Oracle Cloud and Management (ITS) • IB Interfaces
1 8
Replacement of FS • Procurement (Purchasing & with 11i
Systems Supplier Portal) • Option to send
• Financials (GL and Payables) all GL to Cloud
form 11i.

• Pricing Master
2 CPQ for ITS • CPQ
for ITS

• Fixed Assets (IB + IFRS16 for

ITS)
• Inventory • Billing part of
• Quality Lease, Service
• Leasing Contracts and
3 ITS RDE Solution • Service Contracts Monerization 12 June 2019
• Monetization (Consumption • Service
based Billing) execution via
• Warehouse Management Siebel Service.
• Financials (AR and Revenue
Management)
• Project Management Procurement
• Procurement Contracts and Contracts and
4 ITS Rollout 12 June 2020
Sourcing. Sourcing can be
Standalone.

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 Step 1 – Product Data Management and
ITS Procurement
GXS TRADING GRID @REMOTE
CUSTOMERS REMOTE
SERVICENOW EDI GATEWAY DIAGNOSTICS
CASE, INCIDENT, REQUESTS,
CMDB , CONTRACT
ENTITLEMENTS, WORKFLOW
MANAGMENT punch-out
SOFON
CALCULATION & SSET
QUOTATION Core TRANSPORT CARRIERS
ORACLE COMMERCE (ATG) MANAGEMENT

WEB & JD EDWARDS

COMMERCE ENDECA
SERVER
SIEBEL ORACLE E-BUSINESS WAREHOUSE
Core SHIPPING
SUPPLY CHAIN CONTRACT MANAGEMENT
PLANNING MANAGEMENT
Incident SFA CALL CENTRE
For Core LEASE
BILLING FACTORIES
MANAGEMENT
SIEBEL RIONS / SPAREPARTS
SALES HANDHELD ORDER INSTALLED BASE Core
E-SERVICE MANAGEMENT
ORDER ENTRY MOBILE INVENTORY &
& VALIDATION ENGINEER WAREHOUSE SHIPPING
FINANCIALS MANAGEMENT

OTM
ON THE MOVE
Order lines Non Core Matched
IB Record GL?
Items AP Invoices

ORACLE (SaaS)
ERP SCM EPM
Supplier Portal SUPPLIERS
Product Master Enterprise Data
Financials
Data Management Management

Order Account
Procurement
Management Reconciliation

ORACLE (PaaS)

IDCS- Identity Cloud OIC – Oracle

Service Integration Cloud

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 ITS Step 1

Headline:
FS System Replacement with Oracle Cloud
Details:
 Oracle Product Data Hub becomes Item Master for Non-Core
items feeding SHARE.
 Oracle Cloud Purchasing, Sourcing and Supplier Portal to handle
Purchase orders for ITS (Non-Core).
 Payables process completed (matching) in the Cloud Payables.
 Cloud General Ledger required for Payables configuration.
 4 Options for managing Order Flow

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 ITS Step 1 – Option 1 - Recommended

Order Flow Headlines Difference:

ServiceNow
• Use current order flow via Siebel.
• Divert ITS (Non-Core) order lines in Interface (1002).
• Manage fulfilment process for ITS (Non-Core) in Oracle
CUSTOMER
Cloud.
ATG
(eComm)
Impact:
Order
1. Change to Middleware to route ITS Orders with Interface
2 to Oracle Cloud
EDI
2. Interface from Oracle Cloud to Siebel for Order Status
Siebel ITS Order Status 3. Order Management Cloud managed fulfilment of ITS
Orders.
1 4. Interface from Oracle Cloud to Oracle 11i for Payments
and IB
SOP Middleware

Core No OM Cloud
Contract

Yes 3
ITS Orders
4

Oracle 11i IB and AP Cloud ERP Supplier Portal Suppliers

Pros Cons
• Establishes Order Management to manage orders. • Middleware needs to manage order split.
• Maintains current order flow with Siebel as Order Master. • Interface from OM to Siebel for order status

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 ITS Step 1 – Option 2

Order Flow ServiceNow

Headlines Difference:
• Flow all Orders through Order Management Cloud.
• Core Orders will be sent to Siebel for fulfilment (current
CUSTOMER
process).
• Manage fulfilment process for ITS (Non-Core) in Oracle
ATG
(eComm) Cloud.

1 Order Impact:
1. All orders created in Oracle Order Management Cloud
EDI OM Cloud ITS Orders
2. Interface Core Order lines to Siebel
3. ITS orders fulfilled via Oracle Cloud
4. Interface from Oracle Cloud to Oracle 11i for Payments
Core Orders 2 and IB
SOP

Siebel

3
4

Oracle 11i IB and AP Cloud ERP Supplier Portal Suppliers

Pros Cons
• Utilises OM Cloud ability to route orders • Impacts all orders.
• Step towards removing Orders from Siebel • High risk and level of Testing required.
• Change Management

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 ITS Step 1 – Option 3

Order Flow Headlines Difference:

ServiceNow
• Use current order flow via Siebel.
• All orders interfaced from Siebel to Order Management
Cloud.
CUSTOMER
• Manage fulfilment process for ITS (Non-Core) in Oracle
ATG
(eComm)
Cloud.
• Core Orders sent to Oracle 11i for fulfilment.
Order
Impact:
1. Interface from Siebel to Oracle for all orders.
EDI Siebel 2. OM Cloud to route fulfilment to 11i or Cloud ERP.
3. Interface from Oracle Cloud to Oracle 11i for Payables and
1 IB
4 Order
4. Interface from Oracle Cloud to Siebel for Order Status
SOP
OM Cloud ITS Orders

2
Core

Oracle 11i IB and AP Cloud ERP Supplier Portal Suppliers

Pros Cons
• Utilises OM Clouds fulfilment management. • Impacts all orders.
• Enables OM Clouds control of orders. • High risk and level of Testing required.
• Extra step in process for all orders.

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 ITS Step 1 – Option 4

Order Flow Headlines Difference:

ServiceNow
• Use current order flow via Siebel.
• Manage purchasing and payables process for ITS (Non-
CUSTOMER
Core) in Oracle Cloud.
ATG
(eComm) Impact:
1. Interface Requisition to Oracle Cloud
Order
2. Oracle Cloud manage Procurement process
3. Interface from Oracle Cloud to Oracle 11i for Payments
and IB
EDI Siebel

SOP

Order

2
1

Requisition
Oracle 11i Cloud ERP Supplier Portal Suppliers
IB and AP

Pros Cons
• Low impact on current solution • Only replaces FS Systems process
• Low risk • Not recommended by Oracle as best place to interface
• Not moving towards Oracle Cloud process for ITS.
• Throw away interfaces

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 ITS Step 1 – ITS Item flow

Flow
Process:
1. All Eligible items categories will be imported from
Supplier catalogue into Oracle Product Data Hub.
ServiceNow 2. Items will be selected in Product Data Hub to be
published. (Process currently done in FSS Product
Guide).
3. Items selected will be interfaced to Oracle 11i to then use
ATG
current item interface to Siebel (4008).
(eComm)

ITS Items

Siebel

ITS Items 3 2 1

Cloud ERP Supplier

Oracle 11i ITS Items Supplier Portal Suppliers
Product Hub Catalogue

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 ITS Step 2 – CPQ for ITS Order Process

GXS TRADING GRID @REMOTE

CUSTOMERS REMOTE
SERVICENOW EDI GATEWAY DIAGNOSTICS
CASE, INCIDENT, REQUESTS,
CMDB , CONTRACT
ENTITLEMENTS, WORKFLOW
MANAGMENT punch-out
SOFON
CALCULATION & SSET
QUOTATION Core TRANSPORT CARRIERS
ORACLE COMMERCE (ATG) MANAGEMENT

Core
WEB & JD EDWARDS
COMMERCE ENDECA
SERVER
SIEBEL ORACLE E-BUSINESS WAREHOUSE
Core SHIPPING
SUPPLY CHAIN CONTRACT MANAGEMENT
PLANNING MANAGEMENT
Incident SFA CALL CENTRE
For Core LEASE
BILLING FACTORIES
MANAGEMENT
SIEBEL RIONS / SPAREPARTS
SALES HANDHELD ORDER INSTALLED BASE Core
E-SERVICE MANAGEMENT
ORDER ENTRY MOBILE INVENTORY &
& VALIDATION ENGINEER WAREHOUSE SHIPPING
FINANCIALS MANAGEMENT

OTM
ON THE MOVE Core
Matched
Items Order lines Items IB Record GL?
AP Invoices

ORACLE (SaaS)
Items
CX ERP SCM EPM
Supplier Portal SUPPLIERS
Configure, Price and Product Master Enterprise Data
Financials
Quote (CPQ) Data Management Management

Order Account
Procurement
Management Reconciliation

ORACLE (PaaS)

IDCS- Identity Cloud OIC – Oracle

Service Integration Cloud

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 ITS Step 2 – CPQ for ITS

Order Flow
Headlines Difference:
• Dual flow from Siebel orders and CPQ for
Quotes
• Siebel used for Oppotunity
ServiceNow
• Core Order lines will be created in OM Cloud
CUSTOMER and sent to 11i.

1
ATG
(eComm)
CPQ ITS Sales

Opportunity
Order

Impact:
EDI
Siebel ITS Orders Status ITS Quote
1. Opportunity to Quote link from Siebel to
CPQ.
2. Oracle OM Cloud manages split to fulfilment
systems.
SOP Middleware
3. Interface from Oracle Cloud to Oracle 11i for
Core No OM Cloud
Core Order lines and Contracts.
Contract

Yes
3 2
ITS Orders

Core Order lines

Oracle 11i IB and AP Cloud ERP Supplier Portal Suppliers

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 ITS Step 3 – RDE ITS Solution
GXS TRADING GRID @REMOTE
CUSTOMERS REMOTE
SERVICENOW EDI GATEWAY DIAGNOSTICS
CASE, INCIDENT, REQUESTS,
CMDB , CONTRACT
ENTITLEMENTS, WORKFLOW
MANAGMENT punch-out
SOFON
CALCULATION & SSET
Embeded/ QUOTATION Core TRANSPORT CARRIERS
iFrame MANAGEMENT
ORACLE COMMERCE (ATG)
Core
WEB & JD EDWARDS
COMMERCE ENDECA
SERVER
SIEBEL ORACLE E-BUSINESS WAREHOUSE
Core SHIPPING
SUPPLY CHAIN CONTRACT MANAGEMENT
PLANNING MANAGEMENT
SFA CALL CENTRE
Incident LEASE
MANAGEMENT
BILLING FACTORIES

SIEBEL RIONS / SPAREPARTS

SALES HANDHELD ORDER INSTALLED BASE Core
E-SERVICE MANAGEMENT
ORDER ENTRY MOBILE INVENTORY &
& VALIDATION ENGINEER WAREHOUSE SHIPPING
FINANCIALS MANAGEMENT

OTM
ON THE MOVE Core Non Core Contract
Order lines Items IB?

Order
ORACLE (SaaS)
CX ERP SCM EPM

Supplier Portal SUPPLIERS

Configure, Price and Enterprise Data
Financials Order Management
Quote (CPQ) Management

Revenue Product Master Account CARRIERS

Management Data Management Reconciliation

Lease Contracts Procurement 3rd PARTY

WAREHOUSE

Warehouse
Service Contracts
Management

ORACLE (PaaS)

IDCS- Identity Cloud OIC – Oracle

Service Integration Cloud

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 ITS Step 3 – ITS for RDE

Order Flow
Headlines Difference:
• ITS Orders for RDE will be sent to OM Cloud.

ServiceNow Siebel

CUSTOMER
Opportunity

ATG
(eComm)
CPQ ITS Sales

Impact:
1. Update EDI and ATG integration from Siebel
1
ITS Quote to OM Cloud.
Order

EDI OM Cloud

SOP
ITS Orders

Core Order lines

Oracle 11i IB and AP Cloud ERP Supplier Portal Suppliers

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

 ITS Step 4 – Complete ITS Solution and
Rollout
GXS TRADING GRID @REMOTE
CUSTOMERS REMOTE
SERVICENOW EDI GATEWAY DIAGNOSTICS
CASE, INCIDENT, REQUESTS,
CMDB , CONTRACT
ENTITLEMENTS, WORKFLOW
MANAGMENT punch-out
SOFON
CALCULATION & SSET
Embeded/ QUOTATION Core TRANSPORT CARRIERS
iFrame MANAGEMENT
ORACLE COMMERCE (ATG)
Core
WEB & JD EDWARDS
COMMERCE ENDECA
SERVER
SIEBEL ORACLE E-BUSINESS WAREHOUSE
Core SHIPPING
SUPPLY CHAIN CONTRACT MANAGEMENT
PLANNING MANAGEMENT
SFA CALL CENTRE
Incident LEASE
MANAGEMENT
BILLING FACTORIES

SIEBEL RIONS / SPAREPARTS

SALES HANDHELD ORDER INSTALLED BASE Core
E-SERVICE MANAGEMENT
ORDER ENTRY MOBILE INVENTORY &
& VALIDATION ENGINEER WAREHOUSE SHIPPING
FINANCIALS MANAGEMENT

OTM
ON THE MOVE Core Non Core Contract
Order lines Items IB?

Order
ORACLE (SaaS)
CX ERP SCM EPM

Supplier Portal SUPPLIERS

Configure, Price and Enterprise Data
Financials Order Management
Quote (CPQ) Management

Revenue Product Master Account CARRIERS

Management Data Management Reconciliation
ERP

Project
Lease Contracts Procurement 3rd PARTY
Management
WAREHOUSE

Project Financial Warehouse

Service Contracts
Management Management

ORACLE (PaaS)

IDCS- Identity Cloud OIC – Oracle

Service Integration Cloud

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]

10/01/12 Version: [###] Classification: Internal Owner: [Insert name]
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