Introduction

COMMUNICATION RIGHTS AND

RESPONSIBILITIES
Rights Responsibilities
1. You have the right to be treated with 1. You have the responsibility to treat

respect. others with respect.

2. You have the right to have and express
your own opinions.
3. You have the right to ask for what you
need and want in order to be effective.
4. You have the right to set reasonable
limits.
2. You have the responsibility to
listen to the opinions of others.
3. You have the responsibility to
acknowledge and address the needs of
others.
4. You have the responsibility to
respect the limits and boundaries of
theirs.
 Listening
 We spend about 9 percent writing, 16 percent
reading, 30 percent speaking, and 45 percent
listening.
 Most of us are poor and inefficient listeners.

 After listening to a 10-minute oral presentation,

the average listener has heard, understood,

properly evaluated, and retained only half of
what was said.
 Seven sins
Filtering Second Guessing

Discounting Relating

Rehearsing Forecasting

placating
 Being an active listener
Non-verbal techniques include:
• good eye contact.
• facial expressions.
• body language.
• silence.
Gesturing
 Types of Communication
 Intrapersonal Communication.

 Interpersonal Communication.

 Public Communication or Public Speaking.

 Non-Verbal Communication.
 Communication styles
 Every time a speaker chooses and uses one of
four basic communication styles:

 Passive.

 Aggressive.
 Passive-aggressive.

 Assertive.
 STRATEGIES FOR DEVELOPING
ASSERTIVE COMMUNICATION

 Watch your body posture – practice using an open,

assertive body language and voice.
 Think before you speak. Take a few seconds to make
sure you are conveying the right message, and in the
way you want to convey it.
 Don’t apologize if it’s not warranted.
 Remember it is ok to say “no”.
 Remember everyone is entitled to an opinion, and
don’t try to force others to embrace your opinion.
 :Prepared by
Abdul Ilah Alkhateeb
 :Reference book
Handbook on Communication skills