Communication

is the key
Lesson 2 – Listening

• Accent Reduction • Articulation

• Fluency • Public Speaking
• Language
Communicati
on Rights and
Responsibiliti
es
Rights
1. You have the right to be treated with
respect.
2. You have the right to have and express your
own opinions.
3. You have the right to ask for what you need
and want in order to be effective.
4. You have the right to set reasonable limits.
Responsibilities
1. You have the responsibility to treat others with
respect.
2. You have the responsibility to listen to the
opinions of others.
3. You have the responsibility to acknowledge and
address the needs of others.
4. You have the responsibility to respect the limits
and boundaries of theirs.
 Listening
• We spend about 9 percent writing, 16 percent
reading, 30 percent speaking, and 45 percent
listening.
• Most of us are poor and inefficient listeners.
• After listening to a 10-minute oral
presentation, the average listener has heard,
understood, properly evaluated, and retained
only half of what was said.
 8 barriers
• Filtering • Language
• Selective • Silence
Perception • Communication
• Information Apprehension
overload • Lying
• Emotions
 STRATEGIES FOR DEVELOPING
ASSERTIVE COMMUNICATION
• Watch your body posture – practice using an open,
assertive body language and voice.
• Think before you speak. Take a few seconds to
make sure you are conveying the right message, and
in the way you want to convey it.
• Don’t apologize if it’s not warranted.
• Remember it is ok to say “no”.
• Remember everyone is entitled to an opinion, and
don’t try to force others to embrace your opinion.