Introduction

to
HP EMS Software

ca.com
Network trends and challenges
Business
Varied service levels required to support business
IT must tie operation to business
Cost management

Technology
New services deployed (IP Telephony and
MPLS)

Management
Beyond device management – complex relationships
Network degradations, service risk, less redundancy
Impact of outages on higher level business/IT services

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Metrics and the network
Maximize return:
• Increase number of users
on the current network
• Decrease over-
provisioning
• Maximize performance for
business users
• Leverage existing
infrastructure
Mitigate risk:
• Increase service levels
• Meet service level
agreements
• Minimize network outages
• Ensure network security
• Proven value to business
not commodity
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Increase agility:
• Adopt new services such as IP
Telephony and wireless faster
• Introduce new services with
minimum disruption to the
network operation
• Seamlessly merge two
network infrastructures after
an M&A without disruption to
business operations.
Improve
performance:
• Increase productivity of
network staff
• Increase network operation
efficiency
• Minimize latency in
business transactions
ca.com
Management Solutions for the Enterprise

Financial Public Network &

Manufacturing
Services Industry Sector Service Providers
Business IT Service
Management Management
Service Driven Consolidated
Lifecycle Operations ServiceDesk
Business Service Management IT IT
Management
Change & Governance Transformation
Configuration
Infrastructure Information Application
Management Management
Security
Network Server Client Custom Applications

Packaged Applications
Utility
Storage Printer
Computing Web Services/SOA

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Network Management today
 Most network problems go Causes of
beyond device and connectivity downtime in IP
issues; they are often layer- networks
3/logical issues (59%) Other
 Most layer-3 problems diagnosed 9%

by network engineers using CLI Layer 3

into one router at a time Layer 2 Router Ops

 Traditional management tools Link failures 36%

32%
manage from the outside “looking
IP routing
in,” they don’t have visibility into failures
the IP forwarding decisions 23%
 Traditional management tools are Layer 3
based on periodic polling, and
Sources: University of Michigan
don’t participate or “hear” the
network in real-time

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Network Management - Benefits
Business
Simplicity—gain insight,
troubleshoot and analyze network
elements, relationships and
dependencies to support critical
business services.

Agility—predict and prioritize

potential risks to services and
incorporate new services and
Information technology technologies with minimum
disruption.

Value—leverage existing assets to

maximize availability and optimize
bandwidth to meet business needs
and free up valuable resources that
can be used to advance other
strategic priorities.
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 Network Services Management

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Network Services Management

Holistically manage the entire network and its

associations
 Manage the elements, their relationships and dependencies to overlaying
network services.
 Tie these interactions to availability and performance which supports the
company’s business services.
 Allow quick pinpointing of the root cause of a problem and assesses the
impact on the other layers.
 Provide planning and reporting tools for managing growth and making solid
business decisions.
 Integrate with HP OpenView portfolio solutions to link the infrastructure with
the business services that rely on it

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Network services management
Optimum adaptability, availability, and performance of
your network
NSM solution for managing
dynamic IP networks
Network • Constantly monitor your dynamic
• Always available network environment and quickly
• Peak performance pinpoint the source of availability and
performance problems
• Proven value to • Report on utilization and service
business delivery trends to anticipate and
prevent future problems
• Automation of network configuration
changes across heterogeneous
environments
• Enable efficient delivery of network-
centric services including IP
Multicast, MPLS VPNs, IP Telephony

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 HP Network
Services
Management –
Software
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NNM Advanced Edition
• Automatic discovery, inventory & • Present actionable
monitoring of… information…
• complex switched networks (layer 2) • alarms browser
• routed networks (layer 3) • automated actions and
• virtual network services (VLAN, etc…) notifications
• device attributes (boards, etc…) • dynamic views - providing
information in context
discovery
actionable
inventory
information
monitoring
NNM
Advanced Edition
dynamic
RCA service easily
impact expanded
• dynamic RCA (dRCA) and service impact
• NNM SPIs for new technologies
to…
• pinpoint problems
• OVPI, RAMS, OVIS integrations
• assess impact to network survivability, • 300+ 3rd party integrations
recovery, and reductions in redundancy
• faster mean time to repair (MTTR)

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 HP Network Node Manager 7.5
Fault management for today’s dynamic IP networks

Accurate discovery of physical

network, virtual network services, and

complex relationships

Improve operational efficiency by

quickly identifying and assessing
the impact of problems

Increase staff efficiency with

built-in intelligence and automation

Reduce operating costs through

faster
mean-time-to-repair cycles

Manage new services and

technologies with smart plug-ins

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NNM-AE 7.5

 Discovery Improvements
 Active Problem Analyzer
 Improved Dynamic Views
 Improved Event Handling
 “Duplicate-IP” management
 Improved Scalability
 Increased Supportability
 Device Support
 Windows 2003 support

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 Intelligent state for HSRP
Active problem analysis for Cisco Benefits:
Simplifying the
HSRP
Root-cause HSRP complexity
events “Warning: HSRP Reducing cost pressures
Router down.
Standby now
active…”

Contextual launch of detail

Intelligent
view State of
• Is it ok/critical? HSRP
• What’s the risk of future failure?

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Device Board/Port Aggregation
 Cisco board support
– Board discovery & monitoring in
switches and routers
– Board to port failure RCA
– Board detail visualization
 Cisco Port Aggregation support
– Port Aggregation Protocol
(PAGP) only
– Aggregated port discovery,
summary, detail visualization
– Port to aggregated port status S1 S2
propagation
– Pre-NNM 7.5 trunk support
renamed to redundant connection
support S2
S1

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New Node Details with Board

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VLAN View

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HSRP View

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Dynamic Views - Telnet

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Event correlation
Out-of-the-box correlators:
• Event classifier
• Pair-wise events
• Chassis
• Intermittent status
• Node interface
• Multiple reboot
• De-duplication
• Physical address mismatch
• Authentication failure
• Scheduled maintenance
• Connector down (Standard Edition
only)
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 Correlation Composer
Immediate customer value … with a
custom fit
Benefits: Easy
Customer can fine-
tune out-of-the-box fine-tuning of
correlator correlators,
network no
admin programming
knowledge
required.

Cisco
Benefits: New
admin developer
interface for easy
creation of
customer-
developed
others Correlation Composer GUI correlators
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Why choose Network Node Manager?
Powerful root cause analysis tools
quickly find problem based on
most current information

Enhanced event information

provided to operators for prioritization

Integrations across broad HP

OpenView portfolio

Largest customer base and partner

program in the world

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 Views
Home Benefits:
Simplifying the
complexity
Base
Cohesiveness

GUI

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 Web access
Manage from
anywhere
• Remote offices
• At home
• On the road

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Performance Insight - Reporting
• Customer-centric reporting -> exactly
what the stakeholders want to see
• Prove successful delivery of Service Level
Agreements
• Report across IT departments
• Report across OV applications
• Establish Lean-IT, maximize
usage of current IT
infrastructure

Prove the IT
Value of IT Governance

Performance
Insight
Plan and
Predict Customizabl
e
• Automated baselining
• early detection of network performance and • Easily extended with OVPI report
utilization trends for accurate capacity packs for new out of the box
planning reports
• near real-time and long term data collection • Collects from ANY data source
for network performance and utilization
• Highly customizable for those wh
reporting
see reporting as strategic!
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HP Performance Insight
Insight into your management data
 Ensure availability and
performance for networks and
services

 Improve operational efficiency

by diagnosing performance
problems

 Reduce costs with capacity

and utilization planning

 Impact of system and network

on performance of services

 Show performance metrics in

service level agreement
reports
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HP Performance Insight
OpenView performance reporting solutions
Identify bottlenecks  Network Node Manager
– Events
Capacity planning – Availability
 Internet Services
Documentation for  System resources
– OVPA
management – OVOA
– RFC1514 host resources
 Application SPIs (mid 2005)
– Oracle Database
– Weblogic
– Websphere
 Service desk (with SD5.0)
– Help desk
– Change management
– SLM (Service Level
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HP Performance Insight - reporting
• For the Enterprise
– Infrastructure
usage
– LAN/WAN edge
– Traffic Profile
– IP Telephony
– Quality assurance
• For the Service
provider
Reporting solutions that – Infrastructure
provide insight and usage
analysis into your core IT – Traffic Profile
business infrastructure – Quality assurance
– WAN core
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Who needs reports?
• Business executive
– High-level overviews
• Service manager
– Service level reports by
customer
• Network manager
– Proactive tools, shows what
to look at before it becomes
problem
• Capacity planner
– View over- and under-utilized
resources
• End user
– Internal and external

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PI value to customers
 More reliable network operation,
improved staff efficiency and
lower overall cost of network
ownership
 Opportunity to provide value-
added services: network service
level reporting
 Faster problem resolution:
identify trouble spots, trend
performance managers
 Proactive capacity planning via
trend performance management
and forecasting
 Unified integrated service
management environment

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What does PI do?
 Collects data from networks and
other sources over a long period
of time
 Performs aggregation, analysis,
and trending of the data
 Generates historical performance
reports
 Provides performance forecasts
for the future
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 1 2 3
Data Data Reporting
Collection Management

SNMP Polling
•Routers
•Bridges
•Switches
•Frame Relay
•ATM
•RMON(2) Probes
•Cisco SAA
•MIB Walker
•Etc…

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 1 2 3
Data Data Reporting
Collection Management
Centralised Polling
SNMP: Polling
•Routers •Simple Architecture
•Bridges
•Quick Deployment
•For Fewer polled
•Switches
devices
•Frame Relay
•Non-distributed
•ATM
networks
•RMON(2) Probes
•Cisco SAA
•MIB Walker
•Etc…

DataPipe:
Import
•Netflow
•Cisco
•VoIP
•MeasureWare
•RADIUS servers
•CSV Files…

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 3
Reporting

Report Packs

• What has to be collected

• Where it is to be collected from

• How it is to be collected (SNMP or Datapipe)

• Aggregate the data

• Defines pre-prepared reports ready to use

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 1 2 3
Data Data Reporting
Collection Management
• Report Packs included as standard with OV-PI 4.6
• Interface Reporting (v3.0)
• Device Resources (v2.0) Cisco Router, Cisco Switch, HP ProCurve, Bay/Nortel)
Optional Report Packs for OV-PI 4.6
• Frame Relay / Switch (v3.0)
• IP Access Rate (Cisco CAR) (v1.0)
• IP QOS (v1.0)
• IP Telephony Gateway (v1.0)
• RMON Ethernet Statistics (v1.0)
• RMON-2 Traffic Profiling (v1.0)
• System Resource (v3.0) (Perf. Agent AND/OR RFC1514)
• MPLS/VPN (v1.0)
• Cisco Ping (v2.0)
• Service Assurance Agent (v1.0)
• Netflow Interfaces (v1.0)
•NNM Integration

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 1 2 3
Data Data Reporting
Collection Management

•Standard
Reports

•Custom Reports

•On-Demand

•HTML

•PDF

•Report Builder

•Interactive
Viewer

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Predictive reporting
threshold=80%

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Sample report: Executive summary

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HP Operations for UNIX®
.
Compared to other solutions, it
HP OpenView Operations leads to the fastest time to
provides implement a complete, open and
you with a service-driven easy-to-use management solution
at a lower
approach total cost of ownership.
to achieving business agility in
the adaptive enterprise, tightly Applications
linking Network
IT with the business.
HP
It is the most reliable, largest scalable, OVO
best integrated and securest Systems Services
management solution that monitors,
controls and reports on the health and
performance of your heterogeneous IT Databases
Internet
environment across boundaries, thereby
improving uptime of all layers that your
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- 39 rely on. ca.com
 HP Operations - Key benefits
The foundation for business
stability
Business
aware in the Adaptive Enterprise:
• Automates management of
heterogeneous systems and
Service
centric applications
• Decreases problem-resolution time
and downtime
Operations • Provides a control center for your
centric diverse environment
Management
• Maps complex infrastructure relations
of the
Adaptive to application and business services
Enterprise • Delivers the right information to the
right people at the right time
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 HP Operations
HP OpenView Operations is the market-leading
heterogeneous enterprise management solution
Service-driven operations management
• Complete solution offering—operations, performance, network, Internet,
applications, services
• Manage the IT infrastructure from a business service perspective
• Shared service models with HP OpenView Service Desk to align ITSM processes
Extensive management of key applications
• Oracle, SAP, Siebel, PeopleSoft, BEA, Tibco, MQ Series, Documentum, and many
more …
Heterogeneous management
• MS Windows 2000/2003, Windows NT, HP-UX, IBM AIX, Tru64, OpenVMS,
Sun Solaris, Linux, Novell NetWare, HP NonStop, IBM zOS, IBM AS/400, and many
more …
Open architecture/integration
• HP OpenView Integration Guide, Developer’s Toolkit, HP OpenView Interconnect
• Extensive ISV and SI Partner community
Proactive services management
• Proactive, personalized support services delivered by certified experts using
Slide I - 41 innovative tools and programs ca.com
 Operator console

• Highly
customizable
(with local and
central control)
• Message browser
can show images
• Quick service
navigation
– Panel
– Zooming
– Adjustable font size
– Go-to-service button
• Dynamic multi-
line labels for
services views

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 Service-driven operations
• Manage business-critical IT environment from a service
perspective
• Quickly identify the impact of infrastructure failures on business
services
• Efficiently pinpoint the root cause of the problem
Enables IT management
staff to manage business-
critical application services
from the business
perspective

Allows IT staff to be
immediately aware of the
business impact of lower-
level component failures or
performance degradations

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 How does Service Desk solve your
challenges ?
• Service Desk enables your organization to
address a service management strategy

•Improves customer experience management

capabilities through managing services and support
processes from a customer perspective

• Reducing cost of operation and improving bottom

line through management of differentiated services

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 Service Desk pre-
ITIL inside defined settings are
based on the ITIL
industry standard

ITIL is a set of books

which describe best
practices for IT service
management processes

used by over 10 000

large industry leading
companies.

can be used to obtain an

ISO certification.

hp’s IT service
management reference
model is based on ITILca.com
 • Quick time to value

• Standard CSD solution based on ITIL

Key product & Best Practices

• Ease of use
features • Flexibility

• On-line deployment, On-line

upgrades, ease of configuration of
system (consultants out of the box)

• Most integrated solution provided by

one single vendor

• Tight integration between the internal

CSD processes

• Broad range of integrations with rest

of OV portfolio

• Openness and connectivity

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 HP OpenView Service Desk
Linking people, processes and technology

Configuratio
24/7 Help desk
Incident
management
Problem
management
Change
management
n
Service level
management
management

ITIL-based
data structure Service management database and
User/customer
& process logic service transaction
flow ITIL
people & Service Service IT service
processe model levels transactio
s n
ITIL-based
data structure
& process Operations console
flow

24/7 clients
networ
k
syste
m
applicatio
n
SAN

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Consolidated Service Desk
 Establish Service Catalog and
IT people/asset inventory in
Service Desk CMDB

 Create and manage Service

Level Agreements from one
location

 ITIL-based, enabling workflow

for service level, incident,
problem, change, configuration,
and help desk management

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 •OVO-U/W
•Bi-directional event integration
Service Desk with OVO-U/W
• Node upload into Service Desk
integration CMDB
• service hierarchy upload into
highlights Service Desk CMDB
• OV Internet Services
•download to OVIS of service and
customer date and SLO metrics
• Service Navigator
• display service state in Service
Desk
• SIP
• Service Pages display
•NNM
• node upload
• Microsoft SMS
• Node upload
• Microsoft MOM
• bi-directional event integration

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 select data, copy and
paste or drag and
drop to any
application

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 tree view

table view

launch your desktop

applications

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 Application design without programming

specify multiple forms, and multiple

views on data

field selector

add tab pages and drag

and drop fields from
selector to WYSIWYG
form.

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 Customizable data views

grouping
and sorting
user defined fonts
on each row

ability to
specify
filters

selection of
fields

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 Internet-enabled client
web browser

browsing in console

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HP OpenView Service Information Portal
• Service Graph

• Service Browser
(list and hierarchical)
• Service Cards

• Reports Service Health

(Graphical Service
Status Display)
• Custom Service Views

• Service Status Change

• Browser (online)

• Multiple Management
Servers

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 Key value proposition
 Service Information Portal delivers an easy to use and quick
return on your investment product by providing the ability to
securely display filtered, personalized views of the status of a
managed environment using out of the box integrations with
OpenView products and other popular management products.

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 HP Software modules
Providing filtered information from many sources
System
Network Service and Performanc General
modules modules application e modules purpose
modules modules

• Alarms • Service • Messages • Internet • Generic

• Topology health and module service module
graph with • Link from performance allows any
• Network drill-down to snapshot custom text
health services to
service messages and or HTML
• Customer browser and increased data to be
segmented details • Customer drill-down displayed
reports segmented on response
• Trouble reports • Message
tickets with time, boards,
• Query availability,
commands drill-down bookmarks
capability and service
for device level • Third parties
details • View, violations
• Drill-down modify, and • Customer
on topology submit segmented
and network service calls reports
health • View and • Graphing of
• Network modify system
protocol and incidents, performance
device problems, data
performance changes and
reporting work orders

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 SIP - Benefits
 Service Information Portal provides personalized, secure
status information about IT services

 With its many out of the box integrations with OpenView

management products, Service Information Portal provides a
quick solution for creating a customer portal.

 Service Information Portal brings information from many

disparate management data sources into one location for easy
viewing of service status with drill down to the appropriate
details about networks, systems and applications

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Network
Services
Management
solution
integrated
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Integration
Network Node Manager and Performance Insight
Node list synchronization

Threshold traps

OpenView NNM / OVO OpenView PI

Context - based PI
Report launching

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Integrated fault & performance
Real-time performance data as part of root cause
analysis
Why? What we do
 Resolve problems more  Display performance event in
quickly message browser

 Reduce setup and  Launch performance report

implementation cost from browser message

 Reduce ongoing operational  Use NNM topology to direct PI

cost polling – single configuration

 Increase efficiency of  Launch performance report

operators by providing more from NNM maps
information

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Integration
Performance Insight and Network Node Manager
• Features
– Synchronization for managed
nodes
– Threshold monitoring on
Performance Insight with trap
generation
– Network Node Manager can
launch Performance Insight
reports
• Benefits
– Real-time fault monitoring with
historical reporting
– Transparent integration
– Local or remote co-location
– Default thresholds applied with
new Network Node Manager
devices
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Integration
Performance Insight and Service Information Portal
• Features
– Single log-on
– Performance Insight reports
available from Service
Information Portal
• Benefits
– Single user interface
– Leverages investment in
– Service Information Portal
– Fast access to valuable
information
– Reduced training requirements
– Fewer systems needed for end
users
– Customizable user experience
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Network Services Management
Impact on the Dashboard View
Business Services L-2 Topology View
Where it
Happened

Why it
Matters

Is this
normal?
What
Happened

Did the
network
recover?
Network Services View Problem View
Published Reports
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Thank you!

Thank You

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