ENGLISH 10

Ma’am Loren
 Employ Analytical
Listening in Problem
Solving (EN10LC-IIe-
13.2)
OBJECTIVES
1. Identify what is listening and its
main three types.
2. Use analytical listening in problem
solving through graphic organizers.
3. Evaluate texts through analytical
listening in terms of accuracy and
validity.
 ARE WE
GOOD OR
NOT?
_____ 1. Responding orally to a written exercise.
_____ 2. Completing a task while listening to a
taped conversation.
_____ 3. Engaging in a pronunciation exercises.
_____ 4. Reacting on the audio clip that you have
listened.
_____ 5. Recording your voice for class
presentation.
Pass the
Message
last member on the line-memorize the
equation
middle member-solves the equation
front member-states group name and
answer then explain how does their
group get the answer in a afast manner.
 Listenin
• g
Fastest way of communication
• You get 40% of your
information through listening.
 • the ability to accurately receive and
interpret messages in the
communication process.
• is key to all effective communication,
without. the ability to listen
effectively messages are easily
misunderstood.
Custome
r
Service
Processing Questions:
1. What is the name of the company?
2. What is the name of the agent?
3. What is the order ID number of the
customer?
4. What is the name and cellphone number
of the customer?
5. What is the company’s website?
6. When was the payment made?
7. How much is the payment?
Processing Questions:
1. What is the name of the company?
2. What is the name of the agent?
3. What is the order ID number of the
customer?
4. What is the name and cellphone number
of the customer?
5. What is the company’s website?
6. When was the payment made?
7. How much is the payment?
Map
it
 WHAT

WHER
WHO
E

WHEN HOW
Three Types of
Listening
 Informational Listening
• taking in new information and facts,
we are not criticising or analysing.
• formal settings like in work meetings
or while in education.
 Emphatetic Listening

• involves attempting to understand the

feelings and emotions of the speaker .
 Critical Listening
• involves some sort of problem solving
or decision making.
• analysis of the information being
received and alignment with what we
already know or believe.
 Analytical Evaluative
Establish
relationships
among items in a
given text.
Problems? How to
Handle ?
Conflict to Resolution in 4 Easy
Steps
1.Just Stop
2. Watch your Words
3. Listen Up
4. Find a solution
 Processing Questions:
1. In any arguments, what is the first thing you must
do?
2. Why is it important to watch your words when
having a conflict?
3. Why is it very difficult to listen up ?
4. How are you going to find a solution to a
conflict?
5. How does being an analytical listener help in
solving a problem?
 Listen..Take
Notes..Answer...
LIGHTS CAMERA
ACTION!
 I NEED AN
EXPLANATION
!
EVALUATI
ON
Identify what is being described in each statement.
_______________ 1. It is the fastest means of
communication.
_______________ 2. Percentage of information acquired
through listening.
_______________ 3. Listening to understand feelings and
emotions.
_______________ 4. Listening to learn.
_______________ 5. Listening to analyze and evaluate.
THANK YOU
FOR
LISTENING!