Professional Documents
Culture Documents
Pramerica
Pramerica
Pramerica Requirements
• Pramerica is seeking a unified view /system integrator for their agents that integrates their CRM,
dialler, and other systems, in order to streamline operations with a more comprehensive and
efficient workflow
Other Systems
Dialer
Leads Unpaid
Agent ID
Backend Integrations
Agent Status Agent 1
Lead Details
Booking Agent Unified View
Agent ID Agent 2
Agent Status
Lead Details Cosmos
Agent 3
Pramerica Core Systems
Pramerica LMS
Agent App/portal
Cosmos
Leads Unpaid
Underwriting Rule Engine CRM
Agent ID Agent 1
Agent Status
Lead Details Dialer Agent Unified View
Internal Booking(Paid) Agent 2
System
Agent ID Other
Agent Status System
Lead Details
Agent 3
Pramerica lead management system integrates with a dialer or CRM, and then it can fetch information about leads and
customer interactions from the CRM and present a unified view to agents