Professional Documents
Culture Documents
DCWTPPT
DCWTPPT
Verbal Non-verbal
Tone Gestures
Pitch Facial expressions
Rate Posture
Pause
Non-verbal Strategies
Your mood will be mirrored
Approach from the front
Establish eye contact
Speak at eye level
Use gentle touch
Point or demonstrate
Verbal Strategies
Use calm, gentle voice
Call person by name
Identify yourself
Use short, simple sentences
Speak slowly and respectfully
Eliminate distracting noises
Use familiar words
Give simple choices
Give one instruction at a time
Allow time for the person to respond
Validation vs. Reality
Validation Reality
Become part of the Early stages, only if not
person’s reality upsetting
Acceptance Short explanations
Feelings into words New information can be
frustrating
Acknowledgement
Reality becomes based on
the past
Therapeutic Fibbing
The use of telling fibs or lies in an effort
to calm
We are never sure how much
information a person may be able to
process or remember
Should only be used when absolutely
necessary, look for other ways to calm
and support, such as redirection
Module 4:
Understanding Behaviors
In this section, we will cover:
Understanding of how and why
behaviors become challenging
Ways to prevent behaviors
Techniques for responding to
challenging behaviors
Emotions a person with dementia is
likely to experience
Human Emotions
Joy Anger
Pleasure, love, Rage, hate, displeasure
happiness, sexuality
Fear Sadness
Guilt, shame, anxiety Misery, grief
Respond to Feelings
Enter the person’s reality
Look for feelings behind the words
Empathize
Be non-judgmental
Respect their needs
Your emotions will be mirrored
Communicate comfort, warmth, and praise
Smile!
Put the person’s feelings into words
Allow for negative feelings
Problem Solving Behaviors
Task
– Too complicated, too many steps, not modified,
unfamiliar
Environment
– Too large, too much clutter, excessive stimulation, no
clues, poor sensory, unstructured, unfamiliar
Physical health
– Medications, impaired vision/hearing, acute illness,
chronic illness, dehydration, constipation, depression,
fatigue, physical discomfort
Miscommunication
The 11 W’s
Who has the behavior?
What is the specific behavior?
Why does it need to be addressed?
What happened just before?
Where does it occur?
What does the behavior mean?
When does the behavior occur?
What is the time, frequency?
Who is around?
What is the outcome?
What is the DESIRED change?
Preventing Behaviors
Diversion or distraction Removal