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Dmaic Process Guide
Dmaic Process Guide
Dmaic Process Guide
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DEFINE Identify high
1 Define problem and
goal statements 2 Define customer
needs 3 level process
map 4 Develop project
charter 5 Develop project
plan
BUSINESS CASE CUSTOMER NEEDS HIGH LEVEL PROCESS CHARTER PROJECT PLAN
MEASURE
Evaluate measurement Establish Identify key
5 system, stability &
capability 4 Collect data on the problem
and factors 3 a data
system 2 process input
variables 1 Create AS-IS
process map
BASELINE STUDY DATA COLLECTION DATA SYSTEM KEY PROCESS VARIABLES AS-IS PROCESS STUDY
ANALYZE
PROCESS ANALYSIS CAUSES IDENTIFICATION ROOT CAUSE ANALYSIS CAUSES VERIFICATION MODELING
IMPROVE
Develop Evaluate, select and Generate solutions
5 Confirm improvement
against baseline 4 Pilot and implement the
plan 3 Implementation
plan 2 optimize best
solutions 1 to eliminate root
causes & NVAs
OUTCOME VS. BASELINE IMPLEMENTATION PLAN IMPLEMENTATION SOLUTION SELECTION SOLUTIONS GENERATION
CONTROL
Force Field Analysis Pareto Analysis Prioritization Kano Analysis KPIs SIPOC analysis VSM Stakeholder Analysis Project Charter Gantt Chart Risk Analysis
BUSINESS CASE CUSTOMER NEEDS HIGH LEVEL PROCESS CHARTER PROJECT PLAN
Process Mapping
MEASURE
Data
Capability Measles Operational Spaghetti
Study SPC MSA Sampling Collection Definition Diagram
Chart Plan
Normality Study Interview Questionnaire Check Sheet Observation Process Chart Opportunity Flowchart Time Value Map Sequence Chart VSM Flowchart
BASELINE STUDY DATA COLLECTION DATA SYSTEM KEY PROCESS VARIABLES AS-IS PROCESS STUDY
Probability Distribution Waste Analysis Value Analysis 5 Whys Why-Why Diagram Fishbone Diagram Pareto Analysis Relationship Mapping Scatter Diagram
PROCESS ANALYSIS CAUSES IDENTIFICATION ROOT CAUSE ANALYSIS CAUSES VERIFICATION MODELING
DOE
IMPROVE
Brainstor-
Capability Quick Kaizen Pilot
Study SPC MSA Events
SCAMPER ming
Wins Study
Normality Study Graphical Methods Flowchart PDCA Risk Analysis RACI Matrix Gantt Chart Paired Comparison Pugh Matrix Balanced Sheet Prioritization Matrix How-How Diagram
OUTCOME VS. BASELINE IMPLEMENTATION PLAN IMPLEMENTATION SOLUTION SELECTION SOLUTIONS GENERATION
CONTROL
Training
Control Mistake Skills Lessons Process
Plan Proofing
TPM Plan Storyboard
Learned
SPC Audit
Deployment Matrix
5S Standard Work SOP Visual Management Best Practice Sharing KPIs Project Closure
Benchmarking Force Field Analysis Pareto Analysis Prioritization QFD KPIs SIPOC analysis VSM Stakeholder Analysis Project Charter Gantt Chart
BUSINESS CASE CUSTOMER NEEDS HIGH LEVEL PROCESS CHARTER PROJECT PLAN
Process Mapping
MEASURE
Process
Capability Normality Measles Check Operational Opportunity Spaghetti
SPC MSA Interview Sampling Definition Flowchart Diagram
Sequence
Study Study Chart Sheet Chart
Questionnaire Observation Data Collection Plan Process Chart Time Value Map VSM Flowchart
BASELINE STUDY DATA COLLECTION DATA SYSTEM KEY PROCESS VARIABLES AS-IS PROCESS STUDY
5 Whys Fishbone Diagram C&E Matrix Pareto Analysis FMEA Scatter Diagram
PROCESS ANALYSIS CAUSES IDENTIFICATION ROOT CAUSE ANALYSIS CAUSES VERIFICATION MODELING
DOE
IMPROVE
Decision
Capability Normality Graphical Pilot Risk Paired How-How Brainstor-
Study SPC MSA Comparison
Balanced
Diagram
SCAMPER
Study Methods Study Analysis Sheet ming
Flowchart Kaizen Report Kaizen Event Charter PDCA RACI Matrix Gantt Chart Pugh Matrix Prioritization Matrix
OUTCOME VS. BASELINE IMPLEMENTATION PLAN IMPLEMENTATION SOLUTION SELECTION SOLUTIONS GENERATION
CONTROL
Training Best
Mistake Standard Lessons
TPM Plan Storyboard
Learned
Practice SPC
Proofing Work Deployment Sharing
Control Plan 5S SOP Visual Management Skills Matrix Audit Checklist KPIs Project Closure
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