REDESIGN

HEURISTICS:
INTEGRAL TECHNOLOGY, TRUSTED
PARTY, OUTSOURCING, AND
INTERFACING
INTEGRAL TECHNOLOGY
This heuristic emphasizes the importance of
integrating advanced technology into the company's
operations. By leveraging technology effectively,
companies can streamline their processes, enhance
productivity, and improve overall efficiency. Integral
Technology encourages the adoption of cutting-edge
tools and systems to optimize various aspects of the
company's operations.
INTEGRAL TECHNOLOGY
Scenario:
A manufacturing company wants to improve its production line efficiency. They can apply the Integral
Technology heuristic by implementing advanced automation systems, robotics, and IoT (Internet of
Things) devices to streamline their manufacturing processes.

Benefits:
• Enhanced efficiency and productivity: By leveraging Integral Technology and Outsourcing,
companies can streamline their processes, automate repetitive tasks, and focus on core competencies.
TRUSTED PARTY
The Trusted Party heuristic focuses on establishing
trust and collaboration with external entities. This
principle recognizes the value of building strong
relationships with trusted partners, suppliers, or
vendors. By forming reliable alliances, companies
can benefit from shared expertise, resources, and
opportunities. Trust is essential for successful
collaborations, as it ensures mutual understanding,
transparency, and effective communication.
TRUSTED PARTY
Scenario:
A financial institution aims to enhance its customer trust and security. They can leverage the Trusted Party
heuristic by collaborating with reputable cybersecurity firms to fortify their data protection measures and
ensure secure transactions for their clients.

Benefits:
• Strengthened relationships and collaborations: The Trusted Party heuristic helps companies build trust
and establish strong partnerships, leading to fruitful collaborations, shared resources, and enhanced
business opportunities.
OUTSOURCING
The Outsourcing heuristic acknowledges the benefits
of delegating certain tasks or processes to external
service providers. Outsourcing allows companies to
focus on their core competencies while benefiting
from specialized expertise and cost savings. By
entrusting specific functions to reliable partners,
businesses can achieve greater efficiency, scalability,
and flexibility.
OUTSOURCING
Scenario:
An e-commerce company experiences rapid growth and struggles to handle its increasing order volume.
They can utilize the Outsourcing heuristic by outsourcing their logistics and fulfillment operations to a
specialized third-party provider, enabling them to scale their business without compromising efficiency.

Benefits:
• Improved scalability and flexibility: Outsourcing enables companies to scale their operations without
significant investments in infrastructure, personnel, or specialized equipment. This provides
flexibility and agility to adapt to changing business needs.
INTERFACING
The Interfacing heuristic emphasizes the importance
of seamless integration and connectivity between
different systems, departments, or stakeholders.
Effective interfacing ensures smooth information
flow, collaboration, and coordination across the
organization. By removing silos and improving
communication channels, companies can optimize
their operations and enhance overall performance.
INTERFACING
Scenario:
A multinational corporation faces challenges in coordinating its global teams and aligning their efforts.
They can apply the Interfacing heuristic by implementing collaborative tools, project management
software, and regular virtual meetings to foster better communication and coordination across borders.

Benefits:
• Seamless coordination and communication: The Interfacing heuristic ensures smooth information
flow and coordination across different systems, departments, or stakeholders, leading to better
decision-making and improved overall performance.
HEURISTIC PROCESS REDESIGN
THANK YOU!

Resources:
https://elearningindustry.com
https://www.studocu.com
https://www.ordermate.com
https://cdn.iveybusinessjournal.com
https://www.displaynote.com