Microsoft ciTRIX

CERTIFIED — •— CERTIFIED
Administrator
Professional

Name

Azure and Citrix Cloud Support Engineer

Email Id :

Contact No:

I would like to be professional towards the organization and to work where my skills will be useful,
active to accept all challenges and work hard towards achieving goals of the organization with new
techniques.

A highly competent and result-oriented with 5.1 years of experience in IT Sector, expertise in Cloud
computing and Citrix Administration and demonstrated ability to manage multiple tasks in a rapidly
changing environment; ethical, loyal and maintain a high degree of confidentiality.
CORE COMPETENCIES

❖ Strong background in Windows Azure Cloud Computing (IAAS), Citrix and Windows
Server Admin
❖ Experience in administering and supporting Citrix XenApp 4.5/6.5/7.x, XenDesktop 5.6, 7.x
and PVS 6.1/7.x environments.
❖ Work with vendors on problem resolution to include Microsoft, citrix and application
vendors.
❖ 3+ years of Hands-on Experience on Azure IAAS and AVD
❖ Experience on Azure implementation and migration projects
❖ Supporting Azure cloud infrastructure.
❖ Azure server builds through terraform
❖ Full server migration using Double take (Carbonite).
❖ Azure backups configuration
❖ Log analytics and azure monitoring configuration
❖ Working with MS for problem resolutions related to infrastructure
❖ Manage Azure Active Directory for Azure WVD related systems
❖ SCCM based WVDs management, for security & applications patches and deployments,
upgrades, and updates.
❖ Good in End-User support for AVD environment
❖ Troubleshoot OS related issues in AVD
❖ Analyze system performance indicators and recommend improvement actions for Azure
WVD based production configuration
❖ Create & Maintain WVD images
❖ Experience in administering and supporting VMware ESXi Servers (6.5/6.7) and Citrix
XenServer (7.X) environments.
❖ Monitor and troubleshoot windows applications on the Citrix Farm servers.
❖ Excellent experience and knowledge with designing installing and implementing VMware
ESX server, VMware virtual center, setting up V-Motion, HA, DRS.
 ❖ Expertise on ESXi and ESX Architecture, guest OS installation, setting up of VM priorities,
Cloning and Snapshots
❖ Troubleshoot application related issues in AVD
❖ Operations & maintenance of Virtual Machines in Azure IAAS
❖ Outstanding communication skills, verbal as well as written coupled with exceptional
presentation skills with the ability to perform above expectations

Certification

❖ Microsoft AZ-104 Azure Administration certified

❖ Citrix 1YO-204 Virtual Apps and Desktops 7

Educational Qualifications

❖ B. Com (Computers) with 65% from Krishna University, Machilipatnam, Andhra Pradesh

PROFESSIONAL EXPERIENCE

Vodafone Global Shared Services

Working with Vodafone as Azure Cloud Administrator, from 13th May 2021 to till now.

Roles and Responsibilities: -

• Working as a Cloud Engineer for Microsoft Azure involved in Monitoring and Configuring Virtual
machines, Azure VM Backup and Windows Patching
• Design, Plan and Migrate deployments of customer on-premises data center/applications to
Microsoft Azure using Azure Site recovery and Azure Migrate/ Carbonite tool
• Gather, Review, and validate network requirements, VPN, VNETs, and network security groups
• Collecting patches that are available for VM's and updating patches on scheduled time period.
• Scheduling downtimes of the servers for patching, memory upgrades and various admin activities
in coordination with Appropriate teams
• Working within SLA to take ownership, escalate to resolve
• Configuring alerts for the Azure resources for Monitoring.
• Troubleshoot cloud issues; manage all cloud-based resources
• Managing Azure VM Backups
• Work collaboratively with IT vendors and internal IT teams
• Upgrading release of latest version of Window OS
• Reporting of Monthly Applications Deployment and Patching

Applied Materials

Working with Applied Material as Citrix and Cloud Operations Engineer, from August 2018 to April 2021

Roles and Responsibilities: -

 • Administration and monitoring the health of around 300 citrix servers via Citrix AppCenter
console and PowerShell script daily.
• Monitoring the health of around 1000+ vdi machines via citrix studio and director.
• DDCs and PVS Serves were implemented in three different geographical regions.
• Maintaining multiple citrix farms including XenApp 6.5/7.15 LTSR, XenDesktop7.15 LTSR,
and pvs6.1/7.15 LTSR.
• Azure VM builds through terraform
• Log analytics and azure monitoring configuration
• Working with MS for problem resolutions related to infrastructure
• Manage Azure Active Directory for Azure WVD related systems
• SCCM based WVDs management, for security & applications patches and deployments,
upgrades, and updates.
• Good in End-User support for AVD environment
• Troubleshoot OS related issues in AVD
• Create & Maintain WVD images
• Troubleshoot application related issues in AVD
• Operations & maintenance of Virtual Machines in Azure IAAS

Ingersoll Rand

Working with Ingersoll Rand as Remote Desktop Support Engineer, from April 2017 to August 2018

Roles and Responsibilities: -

• Remote Support engineer &providing technical support for internal users.

• Identify and troubleshoot a variety of technical issues, including PC configuration, password
resets, printers, scanners VPN and LAN access.
• Manage user rights in Active Directory.
• Provide end-user support via telephone, email, remote-assistance and desk-side.
• Monitoring Windows Servers and working with different teams for Alerts.
• Monitoring the health of around 2000+ vdi machines via citrix director
• Working on VMware and Nutanix VM Build and Decommission requests.
• Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications,
hardware, and peripheral equipment.
• ICA client troubleshooting and Managing user session
• Coordinating with the multiple vendors for replacement of the Hardware materials in case of
Failure or up gradation.
• Installation and Configuring Printers (Local and Network)
• Configuring and troubleshooting of VPN clients.
• Troubleshooting desktop issues & user related issues.
• Support as necessary on a 24-7 basis to limit system down time during internal or external outages
and peak enrolment periods.
• Receives incoming calls from customers and creates incident record or updates existing record.
• Installation, configuring and troubleshooting of Windows 7 and Windows 10.
• Handling Service Now ticketing tool. Assigning the tickets to concerned person and solving the
tickets as per SLA.
• Giving folder and file permission
• Software installation and troubleshooting like MS Outlook, Teamcenter and UGNX.
Solving daily users' issues like Drive mapping issue, Printer mapping issue, Application
launching issue, Server Hung, Session hung, with the ITIL process.