SERVICE PERFORMANCE UPDATE TO CEO

HOSPITAL SULTAN ISMAIL, JOHOR

MONTH : FEBRUARY 2023
____________________________________
Date :27 March 2023
Venue :Hospital Sultan Ismail, Johor

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Table of content

1. Overall performance

2. Service performance by indicators

• Work order profile
• Work order closing analysis
• Progress review
- Effectiveness of action plan
- Target review - improvement plan

3. Other matters

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 Overall performance
6.00% HSI Overall Deduction January 2022 -
February 2023 (%) Month FMS FEMS BEMS CLS LLS HWMS TOTAL
5.00%
4.77%
4.36%4.43%4.33%4.45%4.29% 4.42%
4.24%
4.06%
Jul-22 7.51% 8.51% 0.93% 8.41% 0.48% 0.02% 4.29%
4.00% 3.97% 3.91%
3.47% Aug-22 9.87% 8.31% 0.63% 6.74% 0.48% 0.11% 3.91%
3.00%
2.74% Sep-22 8.45% 8.27% 0.63% 7.99% 1.22% 0.05% 4.24%

2.00% Oct-22 8.02% 9.00% 0.62% 8.43% 0.40% 0.09% 4.42%

Target 1.91 % Nov-22 7.66% 7.99% 0.39% 8.34% 0.34% 0.15% 4.06%
1.00%
Dec-22 8.32% 7.49% 0.62% 6.43% 0.68% 0.07% 3.69%

0.00% Jan-23 8.49% 6.99% 0.51% 4.44% 2.78% 0.15% 3.47%

Feb-23 5.11% 6.48% 0.58% 3.07% 0.28% 0.02% 2.74%

 FEMS Performance Deduction By Indicators
MONTH F1 F2 F3 F4 F5 F6 F7 F8 TOTAL

Jan-22 10,397.08 12,794.20 0.00 0.00 41,081.60 145.6 0.00 0.00 64,418.48
Feb-22 7,289.60 15,888.00 0.00 0.00 40,965.60 690.84 0.00 0.00 64,834.04
Mar-22 11,257.80 7,074.04 0.00 0.00 43,373.88 1,818.00 0.00 0.00 63,523.72
Apr-22 9,793.20 5,751.90 0.00 0.00 47,678.54 727.60 0.00 0.00 63,951.24
May-22 9,633.80 6,802.38 0.00 444.78 52,868.56 582.08 0.00 0.00 70,331.60
Jun-22 12,300.00 5,439.20 0.00 361.36 53,622.04 755.16 0.00 0.00 72,477.76
Jul-22 14,689.08 8,433.00 0.00 531.6 47,900.16 1,509.48 0.00 0.00 73,063.32
Aug-22 14,302.80 7,814.58 0.00 319.44 48,049.14 899.50 0.00 0.00 71,385.46
Sep-22 11,079.00 7,360.64 0.00 220.24 51,290.54 1115.38 0.00 0.00 71,065.80
Oct-22 12,026.00 3,089.70 0.00 0.00 61,730.40 502.32 0.00 0.00 77,348.42
Nov-22 11,199.44 3,311.00 0.00 0.00 53,487.28 644.76 0.00 0.00 68,642.48
Dec-22 11,673.78 3,856.32 0.00 547.90 47,812.50 520.2 0.00 0.00 64,410.70
Jan-23 19,571.84 1,433.60 0.00 381.52 38,598.28 70.88 0.00 0.00 60,056.12
Feb-23 19,571.84 0.00 0.00 0.00 35,196.00 884.49 0.00 0.00 55,652.33
Performance Analysis

1. Work order profile – job load

2. Work order closing analysis

3. Other matters

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Performance analysis

1. Work order profile – job load

1) Total work order for the month

i. Current (raised in the month)
ii. Backlogs

2) Completed work order for the month – (a) Current (b) Backlogs

3) Analysis of % complete work order = productivity

4) Analysis of backlogs – ageing and system

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F5
WORK ORDER
Service performance F5 – WORK ORDER

1. Work order profile – job load

1. Total work order for the month

i.Current (raised in the month) 100
ii.Backlogs 50

2. Completed work order for the month

i.Current 90
ii.Backlogs 40

3. Analysis of % complete work order (productivity) %

i.Current 90
ii.Backlogs 80
 F5 – WORK ORDER

4. Analysis of backlogs – ageing and system

Ageing
Critical System
2023 2022 2021 2020
i.Electrical
ii.Water
iii.Gas
iv.Aircond
v.Lift
Service performance

2. Work order closing analysis – (why work order cannot be closed?)

1) Status of open work order – combine current + backlog

2) Analysis by disciplines /systems and trades

3) Analysis by method – in-house and outsource

4) Analysis of root cause 4Ms – Bangau oh Bangau !

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 Service performance F5 – WORK ORDER

2. Work order closing analysis – (why work order cannot be closed?)

1) Status of open work order – combine current + backlog

Major Contributor by Trade

• Civil (298) – Roof & Gutter, Building Paintwork, Ceiling Works

796 • Mechanical (214) – Mechanical others, Bed/Trolley/Wheelchair, Boiler & Calorifier
Total WO (as of 8 MAC 2023)
• Electrical (132) – Electrical lighting, Wall/Exhaust/Ceiling Fan, PABX
• HVAC (198) – Split Unit, Centralised, Refrigeration

• Civil (264) – Previous (267)

• Mechanical (148) – Previous (146)
Deduction (F5) 536
• Electrical (31) – Previous (29)
• HVAC (93) – Previos (93)

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 2) Analysis by disciplines /systems and trades
FEMS
Trade Sub Total F5 Action Plan PIC Completio Resources
System WO n Required
Civil BUILDING 68 30 Grouping mengikut Engineer, 28 FEB 2023 Buttercup 5l
PAINTWORK lokasi, dahulukan yang ST, PIC weatherbond – 16
paling banyak aduan – Pinetree 5l
INDUK – 29
4 BLOK – 12 Induk (Weekday) Easywash – 10
POLI – 10 Grassgreen 5l – 5
Gotong royong Pinkrose 5l
(Weekend) weatherbond – 14
Civil ROOF & 70 56 Grouping & selesaikan Engineer, 13 MAR 2023 Ridge roof – 10 pcs
GUTTER mengikut lokasi jabatan ST, PIC Metaldeck – 8 pcs
Roof tiles – 35 pcs
POL – 31 Bantuan 2 tenaga kerja
luar (wak kang)
Civil CEILING 38 28 Pecahan team kepada 3, Engineer, 6 MAR 2023 Cement board,
WORKS mengikut zon/lokasi. ST, PIC kayu spin,
aluminium frame
POL – 13
INDUK – 10
PSM – 6
 FEMS
Trade Sub Total F5 Action Plan PIC Completio Resources
System WO n Required
Electrical ELECT. 24 4 Penggantian lampu Engineer, 28 FEB 2023 LED Spotlight 150w
LIGHTING pendaflour, spotlight ST, PIC –6
dan compound lighting Chokec 250w - 6
INDUK – 8
4 BLOK – 8 secara Bulb 150w – 6
INHOUSE Skylift 24m

Electrical WALL/ 13 0 Pembaikan minor Engineer, 26 FEB 2022 Bilah kipas siling -
CEILING FAN seperti penggantian ST, TA, 15
kapasitor, bilah kipas PIC
KUARTERS – 5 secara INHOUSE
INDUK – 5
MAKMAL – 1
Sebutharga RW bagi
kerja melibatkan
kerosakan motor dan
pendawaian semula.
 FEMS
Trade Sub Total F5 Action Plan PIC Completio Resources
System WO n Required
Mechanical MECHANICAL 55 46 Welding/baiki semula Engineer, 10 MAR 2023 Besi Y-25mm
OTHERS furniture, pagar besi dan ST, PIC Besi hollow – 14
papan tanda yang rosak Rod welding
FURNITURE – 13
PAGAR – 10 secara inhouse.
SIGNBOARD - 6
Mechanical BED/ 39 27 Penggantian tayar troli, Engineer, 28 Feb 2023 Lock troli diet – 5
TROLLEY/ tayar katil, stretcher ST, PIC Roda LKL – 8
WHEELCHAIR brake etc., secara Roda troli 6” – 2
INHOUSE Roda 6” – 2
INDUK – 24 Connector clip
4 BLOK – 6
wheelchair – 40
Padel stretcher
Roda 8”
Wheelchair seat
guide
 FEMS
Trade Sub Total F5 Action Plan PIC Completio Resources
System WO n Required
HVAC SPLIT UNIT 40 36 Pembaikan & Engineer, 28 FEB 2023 Compressor 1.5hp
SYSTEM penggantian alat ganti ST, PIC –3
serta kerja pembersihan Compressor 2.0hp
INDUK – 15
POL – 6 dan penyelenggaraan Compressor 2.5hp
BLB – 5 INHOUSE Motor outdoor
PTG – 4 1.5hp
HVAC CENTRALIZED 22 6 PU Jacketing HoF, MAR 2023 Bajet tambahan:
SYSTEM Engineer, RM 46,140.00
OUTSOURCE ST (Emailed to HoD)
 3) Analysis by method – in-house and outsource

170

150

130

110

90

70

50

30

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CIVIL ELECTRICAL HVAC MECHANICAL
Inhouse 158 20 64 110
Outsource 106 7 27 34
4) Analysis of root cause 4Ms – Bangau oh
Bangau !

M1 M2 M3 M4
Trade Manpower Material Method Money

i.Civil

ii.Electrical

iii.Mechanical

iv.HVAC
F2
PPM
Performance analysis F2 – PPM

1. PPM profile – job load

1. Total PPM for the month

i.Current (raised in the month) 100

2. Completed PPM for the month

i.Current 90

3. Analysis of % complete PPM (productivity) %

i.Current 90
 F2 – PPM
TOTAL PPM
3,178 Major Contributor by Trade
(FEB 23)

Demerit points
92 • Mechanical (42) – Bed, Boiler, Autoclave, Exhaust Fan
(Februari 2023)
• HVAC (50) – Split Unit, Refrigeration

1500
PPM BY IH/OS 50
1300

0.05 1100
900
700 42
500
0 0
70% 300
100
30% CIVIL ELECTRICAL HVAC MECHANICAL
Scheduled 385 360 1379 682
I NH OU SE OU T SOU R CE Outstanding 0 0 50 42
Service performance

3. Progress review
- Effectiveness of action plan
- Target review - improvement plan

4. Other matters (to support performance)

- Procurement
- HR – staff relations / communication / user intervention
- Legal / contract management
- User feedback

5. Other matters – projects / development / business

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 Service performance

3. Progress review
-Effectiveness of action plan
Issue Action Plan Result
1. 1. 1.

2. 2. 2.

3. 3. 3.

4. 4. 4.

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 Service performance

3. Progress review
-Target review - improvement plan
Target Improvement Plan
1. 1.
2.
2. 1.
2.

3. 1.
2.
4. 1.
2.

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 Service performance

4. Other matters (to support performance)

Department Matters
Procurement 1.
2.
HR – staff relations / 1.
communication / user 2.
intervention
Legal / contract management 1.
2.
User feedback 1.
2.

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 Service performance

5. Other matters – projects / development / business

Matters
Projects 1.
2.
3.
Development 1.
2.
3.
Business 1.
2.
3.

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End

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