WTV 202: QUALITY MANAGEMENT

Subject status: Core

Credits rating: 9.5
Total hours spent:95

DR. E. A. Nyari
COURSE AIM

To enable students acquire knowledge on:

• Quality assurance and
• Control measures and
• Their application in production and delivery of products
or services fit for use to customers.
COURSE EXPECTED LEARNING OUTCOMES

Upon completion of this course, the student will be able to:

a) Produce and deliver products with expected quality from customers’
perspectives;
b) Use teams’/ quality circles to address challenges facing the industries
c) Undertake acceptance sampling and process statistical control
d) Reduce costs associated with poor quality in a production line
e) Interpret and use industrial wood standards in product design and
production
 CONTENTS

• Fundamental concepts of quality, • Acceptance sampling,

• Quality challenges facing industries, • Continuous improvement (CI),
• Specifications/dimensions of quality, • Quality circles and process
• Quality assurance and control, improvement teams,
• Quality management and productivity, • Total Quality Management (TQM),
• Statistical quality control, • Industrial wood standards and timber
• Control charts, grading and
• Cost of quality, • Grading of wood based products and
standards
TEACHING METHODOLOGY

Teaching methodology will include

•Lectures,
•Seminar presentations,
•Tutorials,
•Case studies,
•Field visits, and excursions, take home group and
•Individual assignments and
•Independent reading assignments.
ASSESSMENT METHODS

Assessment methods for this course will include;

•Assignments,
•Tests and
•The end-of-semester examinations.

•Coursework: 40%
•University examination: 60%
READING LIST

a) Gaither, N. and Frazier, G. (2002). Operations Management. Thomson(South-

Western), USA. 811pp
b) Slack, N., Chambers, S. and Johnson,R. (2007).Operations
Management.Prentice Hall. Harlow England. 728pp
c) Telsang, M. T. (2000). Production Management. S.Chand & Company Ltd,
New Delhi, India. 528pp
d) Foster, S.T. (2010). Managing Quality: Integrating the Supply Chain. Pearson,
New York. 545pp
e) Russel, R. S. and Taylor, B. W. (2007). Operations Management Prentice
Hall.of India, New Delhi. 824pp