Name of Institution

Presentations
.

1
 Name of Institution

“The most basic and powerful way to

connect to another person is to listen.
Just listen. Perhaps the most important
thing we ever give each other is our
attention”

2
 . Name of Institution

• Listening is the ability to effectively

comprehend and interpret messages
during the process of communication.
• Listening is key to all effective
communication. Without the ability to
listen effectively, messages are easily
misunderstood.
• It has been reported that Listening is
so important that many top employers
provide listening skills training for their
employees. 3
 Listening is Not the Same as Hearing
Name of Institution

• Hearing refers to a physical process

where the sounds enter your ears
• provided you do not have any hearing
problems, happens automatically.
• Listening, however, requires more than
that: it requires focus and concentrated
effort, both mental and sometimes
physical as well.

4
Name of Institution

5
 Important point to note:- Name of Institution

• Adults spend an average of 70% of their

time engaged in some sort of
communication.
• Of this, research shows that an average
of 45% is spent listening compared to
30% speaking, 16% reading and 9%
writing. (Adler, R. et al. 2001). That is, by
any standards, a lot of time listening. It is
worthwhile, therefore, taking a bit of extra
time to ensure that you listen effectively
6
 The Purpose of Listening Name of Institution

• To gain new information

• Creating understanding
• Verifying the message
• Listen to act effectively.

7
 Reasons Why Listening Is Name of Institution

Important
1. Listening builds trust
2. Listening reduce misunderstandings
3. Listening helps eliminate conflict
4. Listening encourages empathy
5. Listening increases your
productivity
6. Listening improves your leadership
skills
8
 Types of listening skills. Name of Institution

3. Biased listening
• Biased listening is also known as selective
listening.
• Someone who uses biased listening will only listen
for information that they specifically want to hear.
• This listening process can lead to a distortion of
facts.
• That’s because the person listening isn’t fully in
tune with what the speaker wishes to communicate.

9
 . Name of Institution

9. Active listening
• It involves listening with all senses.
• It is essential for the "active listener" to not
only fully concentrate on the speaker but
also visibly demonstrate their engagement.
• Otherwise, the speaker might perceive
their topic as uninteresting to the listener

10
 . Name of Institution

4. Sympathetic listening
• Sympathetic listening is driven by
emotion.
• Instead of focusing on the message
spoken through words, the listener
focuses on the feelings and emotions of
the speaker.

11
 Types of listening skills Name of Institution

1. Informational listening
When you want to learn something, you’ll
use informational listening to understand
and retain information.
Some examples of informational listening
include:
• Work training
• Self-paced learning at home or at work
• Listening to an educational eBook
12
 . Name of Institution

7. Critical listening
• To effectively analyze complex information,
one must engage in critical listening.
• Critical listening involves analyzing and
interpreting the information being conveyed
rather than accepting it without question.
• Critical listening is crucial when problem-
solving at work.

13
 . Name of Institution

5. Comprehensive listening
• Unlike discriminative listening,
comprehensive listening requires language
skills.
• This type of listening is usually developed
in early childhood.
• People use comprehensive listening to
understand what someone is saying using
words.

14
 . Name of Institution

• 8. Observational listening
• It refer to the ability to use all five of your senses
to recognize, analyze and recall your
surroundings.

• Observational listening is a communication skill that

involves actively paying attention to the speaker and
gathering information through their verbal and non-
verbal cues.
• This practice is often associated with mindfulness
because it encourages you to be present and aware of
the details of your daily life.
15
 . Name of Institution

2. Discriminative listening

• Discriminative listening refers to the ability to understand

and interpret the meaning behind a person's speech by
focusing on non-verbal cues such as tone of voice,
changes in sound, and other auditory signals.
• It is a form of listening that is used even before individuals
can comprehend the actual words being spoken.
• For example, babies can grasp the intent or emotion
behind a phrase by paying attention to the tone of voice.
• If someone speaks to them with a happy and amused tone,
they will respond with smiles and laughter.
16
 . Name of Institution

6. Empathetic or therapeutic listening

• Empathetic listening is useful to help you
see from other people’s perspectives.
• Using this type of listening, you can try
to understand someone else’s point of
view as they’re speaking.
• You can also try to imagine yourself in
the other person’s shoes.

17
 Verbal and nonverbal skills Name of Institution

• Verbal and nonverbal skills

• Verbal communication skills are among some of the more valued skills
within the workplace because they typically indicate a hardworking and
effective employee.
• Verbal communication requires a specific set of skills that focus on
utilizing words to convey information to those around you.
• Though the term refers to both written and spoken communication, it is
primarily used when describing communicating through speech
• Verbal communication is not just about speaking; it also involves the
choice of words and how they are understood and interpreted by others.
• Effective verbal communication requires both conveying information
effectively and being able to comprehend messages from others
• Examples of verbal communication skills-There are two major aspects
that you must excel in: effective speaking and active listening.

18
 Name of Institution

Non verbal communication skills

• Nonverbal communication refers to gestures,

facial expressions, tone of voice, eye contact,
body language, posture, and other ways people
can communicate without using language.
• When you’re interviewing for a job or participating
in a meeting, your nonverbal communication is
almost as important as your verbal responses.
• study of kinesics found that over 65% of
communication is nonverbal.

19
 Name of Institution

Techniques to improve listening skills

• Listening skills along with speaking skills are essential parts of effective
communication.
• Good communication is valued throughout most jobs in various
industries.
• Maintain eye contact with the speaker.
• Visualize what the speaker is saying.
• Limit judgments.
• Don't interrupt.
• Wait for a pause to ask questions.
• Ask clarifying questions
• Empathize with the speaker.
• Pay attention to nonverbal cues.
• Provide the speaker with feedback.
• Practice listening.
20
 Video links Name of Institution

• https://www.youtube.com/watch?v=saXf
avo1OQo&t=68s
• https://ideas.ted.com/4-simple-exercises
-to-strengthen-your-attention-and-reduce
-distractibility/?utm_source=linkedin.com
&utm_medium=social&utm_campaign=s
ocial&utm_term=2022-01-13&utm_conte
nt=2022-01-13

21
 Name of Institution

• https://www.thebalancecareers.com/non
verbal-communication-skills-2059693
• https://www.indeed.com/career-advice/c
areer-development/how-to-improve-liste
ning-skills

22