Activity Title: DR Drill Rawalpindi Cant ME60 BRAS

Change Management
Change Management
 1. Change Description – Explain scope, architecture, DR / Failover / Redundancy / Resilience compliance and SLA/OLA compliance

• Purpose / Requirement / Background / Problem Statement (Attach results of previous activities in case it’s a series of execution)

• In order to ensure the business continuity, the purpose of this document is, in case of HWI-RWP-CANTT-BAS-ME60-1
failover its services will be shifted to the backup BNG in which its users will reconnect with in 5 to 10 minutes.
• Currently ISB-SHAC-NPE-N4X8-1-HUAWEI NE40E-X8A users instance primary Node is HWI-RWP-CANTT-BAS-ME60-1 and its
backup node is HWI-ISB-IBA1-NPE-N4X16-1
• The primary role of this activity is to plan for response, recovery, restoration, and return after severe disruption.
Impact:
Shaheen Colony H.S.I users will reconnect in 5 to 10 minutes.

Change Management – Ufone Technology Operations

 1. Change Description – Explain scope, architecture, DR / Failover / Redundancy / Resilience compliance and SLA/OLA compliance

• Purpose / Requirement / Background / Problem Statement (Attach results of previous activities in case it’s a series of execution)

• In order to ensure the business continuity, the purpose of this document is, in case of HWI-RWP-CANTT-BAS-ME60-1
failover its services will be shifted to the backup BNG in which its users will reconnect with in 5 to 10 minutes.
• Currently ISB-SHAC-NPE-N4X8-1-HUAWEI NE40E-X8A users instance primary Node is HWI-RWP-CANTT-BAS-ME60-1 and its
backup node is HWI-ISB-IBA1-NPE-N4X16-1
• The primary role of this activity is to plan for response, recovery, restoration, and return after severe disruption.
Impact:
Shaheen Colony H.S.I users will reconnect in 5 to 10 minutes.

Change Management – Ufone Technology Operations

 1. Change Description – Explain scope, architecture, DR / Failover / Redundancy / Resilience compliance and SLA/OLA compliance

• Architecture diagram / DFD - Data flow Diagram

Change Management – Ufone Technology Operations

 1. Change Description – Explain scope, architecture, DR / Failover / Redundancy / Resilience compliance and SLA/OLA compliance

• DR / Failover / Redundancy / Resilience compliance

DR Site compliance
Rawalpindi Cant ME60 Node is an active node its H.S.I users will be sifted to IHWI-ISB-IBA1-NPE-N4X16-1 during DR
drill activity.

During DR drill execution in which H.S.I users will re connect with in 5 to 10 minutes.

• PTCL Asset Management Status:

Hardware Life Status (Is it covered under support / EOL /EOS etc)
Hardware support 2034
Application / Software Life Status (Is it covered under support / EOL /EOS etc)
OS support 2034
Contract Status with PTCL Group – Mention Dates
Contract Support 2026
Service Manager Asset Status in CMDB (Explain CI - Configuration Item/Network Element Name as available in Service
Manager)
• Following shared all detail are available.
Title:DR Drill Rawalpindi Cant ME60 BRAS
ID C40558
HWI-RWP-CANTT-BAS-ME60-1
Change Management – Ufone Technology Operations
 2. Technical stakeholders review – All directly/indirectly involved, 3rd party and Vendors details to be explained carefully

• Direct Stakeholders
• IPSN North
• Munir Ahmed Munir.ahmed@ptclgroup.com 0333 5526347
• Mohammad Ali Raza ali.raza3@ptclgroup.com 0333 5118997
• Muhammad Muzaffar Muhammad.Muzaffar@ptclgroup.com 0332 9369256
• ZNOC North
• Muhammad Usman Shahid/Network/Service Operations Center/Technology/Islamabad m.usman3@ptclgroup.com
• Unified service desk
• Zeshan Nazir Zeshan.Nazir@ptclgroup.com 0334 2116380
• NOC IP-MMBB
• Hifza Ali/Network/Service Operations Center/Technology/Islamabad hifza.ali@ptclgroup.com 03444198485
Business Continuity
Ameeq Ur Rehman (Executive BC & RM, Governance & Service Assurance) ameeq.rehman@ptclgroup.com 0330 5800053
ROC North
• Sidra Nasir/Fixed Transport Network (North)/Technology/Rawalpindi
sidra.nasir@ptclgroup.com 03358851891
• Service support center
• Waqas Ahmed/Customer Care Support/Customer Care/Lahore waqas.ahmed9@ptclgroup.com 0333 4475973
• Indirect / 3 Party / Associated Stakeholders
rd

CMT
• Vendor Stakeholders
• Huawei Muhammad Farooq muhammad.farooq23@huawei-partners.com 0333 0520610

Change Management – Ufone Technology Operations

3. Activity Readiness – Technical Pre-CAB Status, Node Access, Security/QOS Compliance/Design Review and Technical staff readiness

• Technical Pre-CAB Meetings status on readiness of activity - Review / Endorsement from respective SM / PM / HOD
• Pre CAB was performed on 28-Aug-2023
• Endorsement from
SM IP Metro Operations (North), Core & IP Network phone number 0333-5526347

• Node Access Credential Status – How would you access the node and who would provide the same
• SSH the node with Email Credentials.

• Network Security Compliance / QOS Implementation – Compliance received from PTCL Group Technology Security team?
Is your node listed with Security Operations Record? If Yes, share their confirmation email or share last VA conducted
If a new node is being interfaced to Network, Please have the attached form signed/endorsed by Security Operations TeamMicrosoft Excel
Worksheet

Scan_Email_ from_IS Team.msg

• Design Documents / Deployment Program / Scripts Preparation / Documentation status / Spares availability

Microsoft Word
Document
• Technical Trainings details – Is the staff trained from NOC & Operations
• NA
4. Downtime/Outage Assessment – Exactly scope Service Impact (Service Outage / Management Outage / No Outage)

• Downtime / Outage requirement - Explain Service Outage / Management Outage / No Outage

1. 2 Hours Maintenance Window applied from 0200-0600 Hrs

2. Disconnection of Shaheen Colony H.S.I subscribers will be observed for 5 to 10 minutes ,attached are the 18 Access NEs.

shaheen colony Access NE's.txt

Change Management – Ufone Technology Operations

5. Activity Schedule – Finalized schedule and Outage window

• Activity Schedule (Tentative / Finalized with Date and time within Maintenance window 12:00am – 6:00am)

• If Out of Maintenance window, please attach VP Approval

• NA

Change Management – Ufone Technology Operations

6. Impact of activity on agreed service level / performance KPIs being compromised – Explain Traffic Trend carefully

• Impact review – Explain Impact to Customers/Stakeholders

• Approx 9500 users if Shaheen Colony will reconnect to IBA1 NPE node.

• Explain activity time window with Hourly traffic trend to gauge load.
Activity will be performed from 2:00 to 6:00 , users increase graph will be captured during maintenance window.

• Explain KPIs being compromised

• NA

Change Management – Ufone Technology Operations

7. Risk Involved – Risk Identification, Mitigation and or Exception (i.e if we need to proceed with Risk)

• Risk Identified
None

• Risk Mitigation (addressal/fix)

NA

• Risk Exception (i.e if we need to proceed with Risk) – VP Approval is mandatory in this case
NA
8. Review of related activities / related Incidents in last quarter – Successful/Unsuccessful/Postponed with reasons

• Related activities/Incidents on relevant nodes during last 3 months to see health of respective node
NA

• If related activities attempted in last 3 months, then explain status as Successful/Unsuccessful/Postponed with reasons
NA

Change Management – Ufone Technology Operations

9. Past activity status (If same activity was conducted in past or it’s a series of activities)

• Explain incase this activity is attempted in past / multiple times

Activity performed
ID:- C38351
Date:- 04/11/2023
Title:- DR Drill Alcatel-ISB-IBAII-BNG-
SR7-1
Status:- Successful

• Previous lesson learnt incase of additional outage / activity unsuccessful / extended time
NA

Change Management – Ufone Technology Operations

10. Final Stakeholder communication responsibility / Activity Ownership

Explain activity owner from PTCL Group who would be initiating final communication to all involved stakeholders
after CAB Review MoMs are published

Team POC Name Designation Email Mobil Number

Mohammad Ali Manager (Residential BB Services &BNG),
PTCL Raza Core & IP Network Ali.raza3@ptclgroup.com 0333-5118997

PTCL Munir Ahmed SM IP Metro Operations (North), Core & IP Munir.ahmed@ptclgroup.com 0333-5526347
Network

Change Management – Ufone Technology Operations

11. MOP – Methods of Procedure - Activity to do list

• Explain MOP – Key Technical Steps

1. Backup of PE and BNGs before the activity
2. Shaheen Colony instance is working as primary PE node is backup.
3. Primary vsi will be configured at admin down.
4. After configuring primary as admin down , H.S.I users will automatically shifted to backup BNG.
5. Users session will be captured on primary and backup BNG.
6. Verify the service.
• User connectivity at BNG.
7. After verification of service, Restore the services to the default position and verify the service again.
8. Check the Shaheen Colony users at primary BNG.

• Additional to do list (if any)

MOP is attached

Microsoft Word
Document
• Name of SM / Director from PTCL Group who has reviewed/approved MOP
Team POC Name Designation Email Mobil Number
SM IP Metro Operations (North), Core & IP
PTCL Munir Ahmed Network Munir.ahmed@ptclgroup.com 0333-5526347
Change Management – Ufone Technology Operations
12. Dry run / Staging results

• Explain if Staging/Test environment is available to test the new functionality

NA

• Script Test / Deployment review / endorsement from principal vendor

NA

Change Management – Ufone Technology Operations

13. Contingency / Roll back Plan

• Explain course of action in case you have to deal with any contingent situation

 Take backup of both primary/backup BNG and PE.

 Confirm the status health check of both primary/backup BNG and PE
 Before activity starts, we must ensure the confirm the connectivity status of the end User.
 Verify all services of Broad band users before and after activity

• How would you Roll back (if required) – Explain Time and Roll back steps

In case of any abnormality Shaheen Colony users will be reverted back to Primary node HWI-RWP-CANTT-BAS-
ME60-1.

Change Management – Ufone Technology Operations

14. Post implementation review – Explain testing plan/review, sanity checks, NOC confirmations and Day time versifications

• Share Test results to be used for activity closure

• vsi status up time and down time at HWI-ISB-CANT-NPE-N4X16-1
• vsi status up time and down time at HWI-ISB-IBA1-NPE-N4X16-1
• Traffic Trend status at HWI-ISB-CANT-NPE-N4X16-1
• Traffic Trend status at HWI-IBA1-NPE-N4X16-1
• Users Count at Rawalpindi Cant ME60
• Users Count at HWI-ISB-IBA1-NPE-N4X16-1

• Time of Post review on system(1 hour, 2 hours or 4 hours)

• 1 Hour Before Shifting from Primary BNG to Secondary BNG.
• 1 Hour Before Reversing back from Secondary BNG to Primary BNG.

• NOC Confirmations / Sanity Checks – Closure email must be shared on the same email thread of CAB MoMs / Stakeholder communication email
Will be added at SM portal.

• Day time testing (Explain if applicable with time i.e 4 hours 8 Hours or 16 Hours
NA

Change Management – Ufone Technology Operations

15. Activity Handing over – QOS Check, Network Security Compliance, Knowledge Transfer Session, BCP Governance requirements

• Activity Handing is applicable after 48 hours – Explain are you handing over, Yes – No?

Activity is being performed by the PTCL operation Team.

Will be kept under monitoring by the day staff.

FW Pending August 2023 - IP Core Edge Operations .msg

Drill Plan
Document Revised (May-2022)

• BCP Governance Requirements – Applicable in case DR/BCP Drill is being executed

Mentioned activity is a DR Drill and captures with date and time will be shared after the completion of the
activity.

• Knowledge Transfer Session

NA
Change Management – Ufone Technology Operations
16. Resource alignment – Key staff tasking including activity lead, implementer, post reviewer with Mobile numbers

• Activity would be On site / Off site? Explain

Activity will be performed on site

• Activity Owner from PTCL Group with contact number

Munir Ahmed SM IP Metro Operations (North), Core & IP Network/Munir.ahmed@ptclgroup.com/ 0333-5526347

• Activity Technical Lead / Vendor / Contact Number

Mohammad Ali Raza Manager (Residential BB Services &BNG), Core & IP Network/Ali.raza3@ptclgroup.com/0333 5118997

• Implementer / Contact Number

Mohammad Ali Raza Manager (Residential BB Services &BNG), Core & IP Network/Ali.raza3@ptclgroup.com/0333 5118997

• Post reviewer / Contact Number

1. Mohammad Ali Raza Manager (Residential BB Services &BNG), Core & IP Network/Ali.raza3@ptclgroup.com/0333 511899
2. Zia Awan/Network Service Operations Center/Technology/Islamabad 0342 5402196, NNOC FO (051 4865621) (Serv
Confirmation)

• PTCL NOC
Zia Awan/Network Service Operations Center/Technology/Islamabad 0342 5402196, NNOC FO (051 4865621) (Service
Confirmation)