Letter of Complaint

Types of Complaints

 Social

 Business

a. regular
b. compensation
Language Structure:
Introductory Statement

 I am writing on account of…………….

 I am writing to inform you about………………

 I am writing on the subject of………………

In expressing the complaint:

 I find it distressing…….

 I / We can no longer tolerate……

 I feel something ought to be done…..

 Please note*

 All letters of complaint must be expressed clearly in a formal tone.

 The complaint and all the inconveniences suffered by the complainant should be clearly
and logically stated

 Refrain from abuses, threats and insults.

 * If the nature of the complaint needs settlement through compensation, indicate the
cost, in your letter. *
Example
Social Letter of Complaint

5C Happy Hill,
Portmore P.O.,
St. Catherine.
September 7, 2020
Dear Mr. Hinds,
I am writing on account of a problem which is now becoming over-
bearing. I find it distressing. It concerns your dog. Everyday it comes into my
garden and destroys my plants, digs up the soil and excretes among the flower beds.
 I find it distressing because I take great pains to protect and nurture my
plants to keep them healthy and beautiful. Now my garden is ruined . I would
suggest that you repair your broken fence so that this present situation would not
arise again.
Thank you for your kind cooperation.

Your truly,

Pam Smith.
Activity
Business Letter of Complaint

7 Pelican Drive,
Bay Street,
St. Ann’s Bay.
September 8, 2020

The Managing Director,

Tricon Marketing Ltd.,
Upper Mayfield Mall,
St. Mary.
Dear Sir,
We wish to inform you that the goods for which we placed an order with your firm since
July 2020 have not yet arrived. We can no longer tolerate this delay. As a result of this, we
are unable to supply our customers who had placed their orders long in advance. Some of
them have embarked on projects which require material immediately.

Please inform us of the reason for the delay and also when you will be in a position to
dispatch our order.

Respectfully,
Peter Brown.
To request compensation
Classwork : Business Letter of Complaint

2 Coconut Grove,
Ocho Rios,
St. Ann.
September 5, 2020

The Manager,
Warner Watch Ltd.,
75 Newlin Street
St. Ann.
Dear Sir,
I am writing to complain about a defective alarm clock manufactured by your company. I
purchased the clock on the 20th of August 2020 from Warner Clock Department Store.

One week after the purchase I discovered that the clock was not functioning properly. The
alarm did not signal at the right time it was set for, but went off at all different times,
sometimes in the middle of the night.
I returned it to the store where it was bought to seek a solution to the problem. Mr. Wong, the
Sales Manager, claimed that replacing the clock was impossible as that particular clock was
no longer in production. I requested a refund of my money and he became angry.

I feel something ought to be done, hence, I hope you can offer me an amicable settlement by
refunding my money or replace my alarm clock. If my request is not met favourably, I would
have no alternative but to lodge a complaint with the Consumer Affairs Agency or resort to
the press for public coverage of this matter.
In the interest of good relations I sincerely hope that this matter will not take this unfortunate
turn.

Yours respectfully,
Jason Clark.
Assignment

 Write a Letter of Complaint about some damaged goods that you received.
*Please note*

 Always read over !

 Always be mindful of your spelling, grammar and vocabulary !